Name: The Ritz-Carlton, Mexico City
Address: Avenida Paseo de la Reforma 509, Cuauhtemoc, Mexico City, 6500
Rating: 9

The Ritz-Carlton, Mexico City | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Mexico City, mx

Luxurious Amenities

Experience unparalleled luxury at The Ritz-Carlton, Mexico City with a fitness centre, terrace, indoor pool, and concierge service.

Exquisite Dining

Indulge in culinary delights at the hotel's restaurant and bar, offering an à la carte or American breakfast for a delightful start to your day.

Prime Location

Conveniently located near iconic landmarks such as The Angel of Independence and Chapultepec Castle, The Ritz-Carlton, Mexico City is the perfect choice for discerning travelers.

To experience the epitome of luxury and hospitality at The Ritz-Carlton, Mexico City, book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

214 reviews

Highlights

+Friendly and helpful staff
+Great views from rooms

Could Improve

–High cost of stay
–Need to change elevators to access rooms

Cleanliness8.5

Mention of bad experience with the environment and regular service indicates some concerns.

Service9.9

Staff received high praise for their friendliness and professionalism.

Location9.5

Located in a safe area with easy access to attractions, but there are mentions of needing to travel to prime areas.

Room Quality8.4

Positive comments on comfort and views, but some noted that rooms felt incomplete.

Amenities8.9

Amenities like lounge access were appreciated; though concerns were raised about the breakfast setup.

Value for Money8.4

High price point mentioned, leading to concerns about value compared to the experience.

Food and Beverage9.0

Great dining experience highlighted, but there are comments suggesting high costs.

Overall Experience9.4

Overall satisfaction expressed in the reviews, with specific mentions of returning.

tsaoh

Couples · May 2026

$1500/night. For noise they can’t fix

Liked:Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.

via tripadvisor

Moirty

Couples · Apr 2026

Cipriana Dinner Shines Despite Hotel's Shortcomings

Liked:The lack of an outdoor pool was disappointing. Minor room issues were a bit annoying. The lack of consideration for a Bonvoy status guest who could not access the lounge was downright disheartening. Dinner at Cipriana, however, was truly outstanding. Exceptional service and delicious food in a stylish room made for a genuinely special experience.

via tripadvisor

thebigvc

Family · Apr 2026

Poor experience and a Safety concern

Liked:I was genuinely looking forward to this stay, having had consistently strong experiences across several Ritz-Carlton properties. As a Bonvoy member and loyal guest, I came in with high expectations. We were visiting to celebrate my wife’s birthday, and while the room was nicely prepared, that was unfortunately the highlight of our stay. The spa was adequate, but unremarkable. More concerning, however, was the shared use of the gym between hotel guests and building residents. What began as a simple question to another individual about a yoga mat escalated unexpectedly. The individual became confrontational, emphasizing that he was a resident, and his behavior quickly turned aggressive—not just toward me, but others in the space. The situation escalated to the point where I felt unsafe. Security was called, and in their presence, the individual made a statement to the effect of, “I will have my bodyguards remove you from my country.” Given the nature of that comment, I expressed to security that I considered it a threat and requested that the matter be escalated appropriately. What was most disappointing was the response from hotel management. Rather than prioritizing the safety and comfort of hotel guests, the situation appeared to be handled in a way that deferred to the resident, despite the behavior that had occurred. The lack of a decisive and guest-focused response was deeply concerning. Lastly, the Ritz Carlton advised that it would give me a call - to no avail!

via tripadvisor

Edna

Couple · Apr 2026

Liked:Great service, beautiful and spacious rooms and spectacular city views. Everything was perfect .

via Nuitee

Location

How to Find Us

Avenida Paseo de la Reforma 509, Cuauhtemoc

Mexico City · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

214 reviews

Highlights

+Friendly and helpful staff
+Great views from rooms

Could Improve

–High cost of stay
–Need to change elevators to access rooms

Cleanliness8.5

Mention of bad experience with the environment and regular service indicates some concerns.

Service9.9

Staff received high praise for their friendliness and professionalism.

Location9.5

Located in a safe area with easy access to attractions, but there are mentions of needing to travel to prime areas.

Room Quality8.4

Positive comments on comfort and views, but some noted that rooms felt incomplete.

Amenities8.9

Amenities like lounge access were appreciated; though concerns were raised about the breakfast setup.

Value for Money8.4

High price point mentioned, leading to concerns about value compared to the experience.

Food and Beverage9.0

Great dining experience highlighted, but there are comments suggesting high costs.

Overall Experience9.4

Overall satisfaction expressed in the reviews, with specific mentions of returning.

tsaoh

Couples · May 2026

$1500/night. For noise they can’t fix

Liked:Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.

via tripadvisor

Moirty

Couples · Apr 2026

Cipriana Dinner Shines Despite Hotel's Shortcomings

via tripadvisor

thebigvc

Family · Apr 2026

Poor experience and a Safety concern

via tripadvisor

Edna

Couple · Apr 2026

Liked:Great service, beautiful and spacious rooms and spectacular city views. Everything was perfect .

via Nuitee