Name: The Ritz-Carlton, Mexico City
Address: Avenida Paseo de la Reforma 509, Cuauhtemoc, Mexico City, 6500
Telephone: +52 55 2734 3480
Rating: 9

The Ritz-Carlton, Mexico City | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Mexico City, mx

Luxurious Amenities

Experience unparalleled luxury at The Ritz-Carlton, Mexico City with a fitness centre, terrace, indoor pool, and concierge service.

Exquisite Dining

Indulge in culinary delights at the hotel's restaurant and bar, offering an à la carte or American breakfast for a delightful start to your day.

Prime Location

Conveniently located near iconic landmarks such as The Angel of Independence and Chapultepec Castle, The Ritz-Carlton, Mexico City is the perfect choice for discerning travelers.

To experience the epitome of luxury and hospitality at The Ritz-Carlton, Mexico City, book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

217 reviews

Highlights

+Friendly and helpful staff
+Great views from rooms

Could Improve

–High cost of stay
–Need to change elevators to access rooms

Cleanliness8.5

Mention of bad experience with the environment and regular service indicates some concerns.

Service9.9

Staff received high praise for their friendliness and professionalism.

Location9.5

Located in a safe area with easy access to attractions, but there are mentions of needing to travel to prime areas.

Room Quality8.4

Positive comments on comfort and views, but some noted that rooms felt incomplete.

Amenities8.9

Amenities like lounge access were appreciated; though concerns were raised about the breakfast setup.

Value for Money8.4

High price point mentioned, leading to concerns about value compared to the experience.

Food and Beverage9.0

Great dining experience highlighted, but there are comments suggesting high costs.

Overall Experience9.4

Overall satisfaction expressed in the reviews, with specific mentions of returning.

JEM2720

Friends Getaway · Jul 2026

No Marriott Bonvoy points

Liked:The hotel and staff were lovely. However, they will not award me my Marriott Bonvoy points as the hotel was booked via a travel agent rather than direct.

via tripadvisor

alexlaiho

Couples · Jul 2026

dont go to this hotel

Liked:Dont go to this hotel theyre racist , were black and all the waiters at Carlota , laughing at us and want to sell drgs to us ,the worst hotel in my life better four seasons .

via tripadvisor

Trying2seeeverywhere

Couples · Jun 2026

Can’t book my return visit fast enough 10/10

Liked:Wow!!! What an absolutely stunning hotel in Mexico City! We were welcomed by Andrea and let me tell you the stay only got better from there. Fernanda and Natalia from the guest relations team went absolutely above and beyond to make the stay something so much more special than we could have ever imagined and if they ever read this thank you! Noemi G for always having the room match the beauty of the view! The views are gorgeous, spa pool on the 12th floor, the list can go on and on but 10/10 recommend.

via tripadvisor

tsaoh

Couples · May 2026

$1500/night. For noise they can’t fix

Liked:Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.

via tripadvisor

Location

How to Find Us

Avenida Paseo de la Reforma 509, Cuauhtemoc

Mexico City · mx

+52 55 2734 3480

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

217 reviews

Highlights

+Friendly and helpful staff
+Great views from rooms

Could Improve

–High cost of stay
–Need to change elevators to access rooms

Cleanliness8.5

Mention of bad experience with the environment and regular service indicates some concerns.

Service9.9

Staff received high praise for their friendliness and professionalism.

Location9.5

Located in a safe area with easy access to attractions, but there are mentions of needing to travel to prime areas.

Room Quality8.4

Positive comments on comfort and views, but some noted that rooms felt incomplete.

Amenities8.9

Amenities like lounge access were appreciated; though concerns were raised about the breakfast setup.

Value for Money8.4

High price point mentioned, leading to concerns about value compared to the experience.

Food and Beverage9.0

Great dining experience highlighted, but there are comments suggesting high costs.

Overall Experience9.4

Overall satisfaction expressed in the reviews, with specific mentions of returning.

JEM2720

Friends Getaway · Jul 2026

No Marriott Bonvoy points

Liked:The hotel and staff were lovely. However, they will not award me my Marriott Bonvoy points as the hotel was booked via a travel agent rather than direct.

via tripadvisor

alexlaiho

Couples · Jul 2026

dont go to this hotel

Liked:Dont go to this hotel theyre racist , were black and all the waiters at Carlota , laughing at us and want to sell drgs to us ,the worst hotel in my life better four seasons .

via tripadvisor

Trying2seeeverywhere

Couples · Jun 2026

Can’t book my return visit fast enough 10/10

via tripadvisor

tsaoh

Couples · May 2026

$1500/night. For noise they can’t fix

Liked:Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.

via tripadvisor