Name: NH Collection Mexico City Reforma
Address: Liverpool 155, Zona Rosa, Mexico City, 06600
Rating: 8.4

NH Collection Mexico City Reforma | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Mexico City, mx

Luxurious Amenities

Indulge in a stay at NH Mexico City Reforma, where every room is equipped with top-notch features such as Nespresso machines, rain showers, and 48-inch TVs.

Convenient Location

Located in the heart of Zona Rosa district, one block from Insurgentes Subway Station, our hotel offers easy access to popular attractions like Reforma 222 Shopping Mall and Paseo de La Reforma.

Dining Excellence

Savor international cuisine at Restaurant NH and start your day with a delightful breakfast buffet. With room service available, enjoy delicious meals at your convenience.

Book now to experience the perfect blend of luxury and convenience at NH Mexico City Reforma!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.4

Excellent

2,000 reviews

Highlights

+Friendly staff
+Great location
+Clean common areas

Could Improve

–Dirty rooms
–Noisy environment
–Unsatisfactory food

Cleanliness5.6

Several reviews highlight dirtiness and unclean conditions in the rooms.

Service9.6

Many reviews praised the friendly and accommodating staff, although some experiences were negative.

Location9.6

The location is frequently mentioned as a strong point, near many attractions and amenities.

Room Quality8.1

Rooms are generally clean but reports of construction issues affect the perceived quality.

Amenities8.6

Decent amenities provided, but there were some complaints about noise and other factors.

Value for Money9.1

Value appears to be decent given the areas mentioned, despite some setbacks.

Food and Beverage7.6

Some complaints about food not meeting expectations.

Overall Experience9.0

Overall mixed experience with positives and negatives influencing the stay.

myxz

Couples · Jun 2026

Convenient location, lacks training on hospitality

Liked:Location: 4.5 Check-in: 5 courteous and professional. Room: 4 (Suite with Terrace) it’s spacious but bit tired, you see the wear on the furniture. The living room area is spacious if rather sparsely furnished for the size of the space left something to be desired. Hospitality/service & Housekeeping (1): it was poor considering we booked for 2 ppl,there was only 1 set of toiletries (toothbrush, hairbrush, shower cap), 1 bathrobe, 1 pair of slippers, one courtesy drink voucher, 1complimentary bottle of water, 1 poncho (great idea since it showers often in this season but how are we supposed to share a poncho? ) we called right away and asked for a second set of robe/slippers. The front desk lady on 6/18 afternoon/evening was completely useless We had left the room and came back several hours later and nothing had been delivered. We called again and they just brought extra towels so we explained again. Finally a 2nd set of robe and slippers was delivered. this is NOT the level of service and lack of attention to detail at a 4 star hotel not to mention for one of the highest priced rooms in the hotel?? It was World Cup season and we wanted to watch the game on TV ( as the gentleman at check-in had told us which channel we can watch. But we forgot the channel he mentioned and after trying several channels we called the desk and the same unhelpful lady answered and said you can’t watch it in the room. It’s only available on the 1st floor(restaurant). We eventually figured out we could watch it on channel 5. So she was clueless if not lazy- she didn’t even try to find out. It was also my husband’s big 60 birthday and I had inquired in writing via booking.com’s portal a they completely ignored my question on recommendations for a restaurant in the area. We had a pleasant check-in experience but all the subsequent experiences with poor hospitality service was disappointing. We’ve stayed in a number of NH Collections hotels internationally. This was probably the worst in terms of service/attention by the staff.

via tripadvisor

mariamaitak

Family · Jun 2026

Very nice hotel ❤️👍

Liked:The location is just perfect for us. It is accessible to any places you want to go especially to the Golden Angel which is only 3 blocks. The atmosphere of the hotel is very nice. It is pet friendly❤️our rooms are clean. The price is very reasonable since we stayed for 5days. The amenities is very good except for the pool😊 in the picture it looks big but its not thats why i have only 4 stars⭐️the breakfast buffet is amazing👍 we will definitely stay in this hotel again. Love Mexico city❤️

via tripadvisor

Leila

Solo Traveller · Jun 2026

A gem in a great area of CDMX

Liked:Great location, large rooms, amazing breakfast and very nice facilities. Feels like very high class hotel.

Disliked:I saw some women who are pretty obviously not hotel guests in the ground floor toilet. Hotel should take care on who enters the hotel. Pool was closed at the beginning of May which was unexpected.

via Nuitee

242BethM

Friends Getaway · Jun 2026

A great stay at the NH Collection Mexico City Reforma Hotel

Liked:Our stay at the NH Mexico City Reforma Hotel was great! The room was lovely, and the hotel facilities were excellent. We had excellent guidance and support from all of the staff, especially from Jesus, Braulio and Erick, among others. Next time we visit Mexico City we will definitely stay at this hotel!

via tripadvisor

Location

How to Find Us

Liverpool 155, Zona Rosa

Mexico City · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the use of the theater has an extra cost. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge. A deposit may be required at the property.

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