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Hotel del Prado

Mexico City · mx

Hotel del Prado

8.4
Excellent251 reviews
  1. Hotel Collection
  2. /Hotels in Mexico City
  3. /Hotel del Prado
ParkingSelf parking (surcharge)RestaurantScreens / Barriers between staff and guests for safetyConcierge serviceFitness facilities (surcharge)

Check-in / Check-out

From 01:00 PM · Until 02:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant, Room service

Location

Mexico City, mx

Conveniently Located Accommodations

Located in the heart of Mexico City, Hotel del Prado offers easy access to a large shopping center and is close to various cultural and business areas. Guests can explore over 200 shops, restaurants, museums, and parks within reach.

Diverse Dining Options

Indulge in classic Mexican dishes and international favorites at El Café, the hotel's on-site restaurant. Satisfy your cravings without having to venture far from your comfortable room.

Excursion Assistance

Plan your city adventures with ease using the hotel's on-site tour desk. Discover the historical center, visit the U.S. Embassy, and explore all that Mexico City has to offer during your stay at Hotel del Prado.

Book your stay now at Hotel del Prado for a memorable experience in Mexico City!

Loading rooms and rates...

Location

How to Find Us

Avenida Marina Nacional 399 Colonia Veronica Anzures

Mexico City · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 01:00 PM. Check-out by 02:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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HOTEL DEL PRADO

Guest Reviews

What Guests Say

8.4

Excellent

251 reviews

Highlights

  • +Spacious rooms
  • +Good location
  • +Friendly staff
  • +Quality food

Could Improve

  • –Cleanliness issues
  • –Old furnishings
  • –Internet problems
Cleanliness7.9

Concerns about cleanliness in bathrooms and linens were mentioned.

Service9.3

Multiple reviews praised the service and attentiveness of the staff.

Location8.9

Positive remarks about the hotel's convenient location.

Room Quality8.1

Spacious rooms noted, but issues with old furnishings and carpets reported.

Amenities7.8

Limited technology amenities, specifically related to internet and USB ports.

Value for Money8.5

Good value cited, but some noted it felt dated.

Food and Beverage8.4

Food quality was highlighted positively.

Overall Experience8.3

General satisfaction with noted areas for improvement.

Jovane

Family With Children · Jan 2026

10
Liked:Everything was great.

via Nuitee

Eduardo

Extended Group · Nov 2025

9

Buen valor y flexibilidad

Liked:Location and the staff
Disliked:It’s a little dated. They need to upgrade their rooms. USB ports and stuff

via Nuitee

Juan

Couple · Nov 2025

6

Even cheap hotels and Airbnbs have good internet but not this place.

Liked:The room space and the location.
Disliked:Internet / WI-FI didn't really work. I stayed at this place for 5 days and since the first day I contacted management to let them know internet wasn't working in my room in the third floor. I had to call a special number where they added some of my IP addresses (cellphone and laptop) and even like that nothing changed. So once again I went to the front desk and after waiting hours with Sebastian he installed a router in the room which was connected to another network but this time only basic sites were available. Banks, Airbnb, Atlassian, GitHub and other important sites where not available so I spent all my roaming data in this place which is not cheap 1000+ MXN a night to not have a decent internet connection. I am writing this review from Acapulco in Fiesta Americana and they even have internet in the beach!!! but this place in 2025 in the capital of Mexico and not able to offer a decent internet is not acceptable.

via Nuitee

Pablo

Couple · Aug 2025

10

Thank you and keep the excellence! Service is 1

Liked:Everything! The service was outstanding! The spacious in the rooms and every area was great. Clean and the service from the bells boy through the cleaning staff was outstanding.
Disliked:Nothing

via Nuitee