Name: Geneve Ciudad de México
Address: Londres 130, Mexico City, 06600, Mexico City, 06600
Telephone: 52-55-50800800
Rating: 8.8

Geneve Ciudad de México, Mexico City | Member Rates | Dyme

Free WiFiFree self parkingFull-service spaHealth or beauty spa nearbyFree newspapers in lobbyFull-service spa

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

4-Star Hotel

Amenities

Meeting rooms, Full-service spa, Fitness facilities, Health or beauty spa nearby, Free WiFi, 24-hour front desk

Location

Mexico City, MX

Experience luxury and comfort at Geneve Ciudad de México, where elegance meets modern convenience in the heart of Mexico City.

Indulgent Spa Services

Unwind in our exquisite spa, offering a range of treatments including massages, body therapies, and rejuvenating facials designed to pamper and relax you.

Gourmet Dining Options

Savor delightful international cuisine at La Veranda Bistro, or grab a casual bite at our coffee shop/cafe. Our bar/lounge is perfect for an evening drink, and room service is available for your convenience.

Prime Location & Amenities

With complimentary Wi-Fi, a business center, and meeting facilities, we cater to both leisure and business travelers. Enjoy the comfort of our 226 air-conditioned rooms equipped with premium bedding and modern entertainment options.

Don’t miss your chance to experience this luxurious getaway—book your stay today!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

248 reviews

Highlights

+Great service
+Excellent location
+Very clean rooms
+Comfortable beds
+Historic charm

Could Improve

–Room quality can be average
–Some amenities unavailable or locked

Cleanliness8.8

The room was always cleaned, indicating a high standard of cleanliness.

Service9.3

Staff was described as friendly, attentive, and helpful throughout.

Location9.3

The hotel's location was frequently praised as perfect and convenient.

Room Quality8.3

Rooms were described as comfortable but some were noted as average or old.

Amenities8.3

The hotel had a business center and restaurant but some amenities were found lacking.

Value for Money8.3

Some reviews felt the price was not justified for the room quality.

Food and Beverage8.8

Restaurant staff provided good service and food quality was noted positively.

Overall Experience9.3

Overall, many reviews indicated a positive experience with several returns.

ElenaP2205

Family · Feb 2026

good and noisy

Liked:The room was clean, but it wasn't cleaned on the second night. The hotel looks luxurious, but the rooms are just clean and not as impressive and artistic as the lobby. The breakfast seems plentiful, but the ingredients are of low quality. Disliked · The noise from the street. The incompetence of the staff because I had to tell them and call them to remind them to give us free water, which should have been placed in the room if it had been cleaned.

via tripadvisor

lindsaycH7254FV

Friends Getaway · Jan 2026

DIRTY SHEETS/TOWELS

Liked:First room across from people smoking, complained twice. Music blasted until 4am Saturday. Sheets had black makeup. Switched rooms, sheets on new bed had makeup. Towel had lipstick stains. Shower curtain smelled like wet dog, told front desk, curtain not changed. Asked for manager, told he wouldn't be available until later in the day and that the front desk was unable to assist once payment is processed, which is upon arrival.

via tripadvisor

LPostyn

Family · Jan 2026

IF YOU WANT TO FEEL IGNORED - STAY HERE

Liked:I would rate this a 2.5 I stayed at Hotel Geneve from 16-23 December 2025. I have never written a review however, staying at this hotel prompted me to write. During our stay, we experienced the following: * Housekeeping consistently did not service our room until after 3:00 PM. * A basic service lapse in which we ran out of toilet paper and had to request it twice within one hour (once in person at the front desk and again by phone). The final incident, however, was particularly concerning. On Sunday, December 21, my husband became ill while dining off-site. I returned to the hotel and requested two sets of utensils from the front desk so we could eat in our room while he rested. The restaurant was open yet empty. Despite clearly explaining the situation in English (I asked first), the request was repeatedly redirected in Spanish, discussed among staff, and treated as an exception rather than a reasonable accommodation. What should have been a brief interaction became an extended process involving multiple staff members and the night manager. During the 30 minutes I interacted with hotel staff, my husband—nauseous and lightheaded—was left alone in our room. Although utensils were eventually delivered, 45 minutes after my initial request, this occurred only after unnecessary stress had already been caused. While apologies and alternative dining offers were later extended, the lack of timely response, discretion, and practical problem-solving is concerning. These repeated disruptions, combined with a lack of sensitivity and attentiveness, left us feeling overlooked and undervalued as guests—particularly given the premium rates and longstanding reputation of your property. I reached out to the hotel directly through their website as well as the parent company and were unanswered. Do yourself a favor and don't stay at the Hotel Geneve unless you want to feel that undervalued as a guest, ignored by the front desk or feel like they are talking about you behind your back.

via tripadvisor

JRL1964

Family · Jan 2026

Horrible customer service

Liked:Great hotel, great location. Customer service non existence. Maid was horrible, room was not clean properly. I booked directly with the hotel, I have emailed them the email that I have to google - customer service. Never received a respond to my email. I found a WhatsApp number - I've sent a message and no respond. I have to contact some one in Mexico for them to call and make some changes. The staff at the hotel, never acknowledge me on my way or out. Really bad service. But great hotel. Unless you do not mind the horrible service. It is a great hotel to stay, great location.

via tripadvisor

Location

How to Find Us

Londres 130, Mexico City, 06600

Mexico City · MX

52-55-50800800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li> </ul>

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