Name: Four Points by Sheraton Mexico City Colonia Roma
Address: Alvaro Obregon Numero 38 - Roma, Mexico City, 06700
Rating: 8.9

Four Points by Sheraton Mexico City Colonia Roma | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Mexico City, mx

Luxurious Accommodations

Experience comfort and style at the Four Points by Sheraton Mexico City Colonia Roma. Our hotel offers spacious and cozy rooms designed to make your stay unforgettable.

Modern Amenities

Stay connected and entertained with our complimentary high-speed wireless internet access. Enjoy the convenience of in-room coffee-makers for a perfect start to your day.

Convenient Location

Situated in the vibrant Colonia Roma and just a short stroll from the WTC, our hotel is the perfect choice for both business and leisure travelers.

Book now for an exceptional stay at the Four Points by Sheraton Mexico City Colonia Roma!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

232 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms

Could Improve

–Bad check-in experience
–Room without a window

Cleanliness8.9

Multiple mentions of cleanliness across reviews indicate a strong positive sentiment.

Service9.1

Staff were frequently praised for being friendly and accommodating.

Location9.4

Numerous reviews highlighted the excellent and safe location near restaurants and attractions.

Room Quality8.4

Comments about room comfort and spaciousness noted, but some preferences varied.

Amenities8.7

Standard amenities mentioned overall, though a mini fridge would have been appreciated.

Value for Money8.9

Very good price to quality ratio highlighted by several reviews.

Food and Beverage8.8

Food quality praised in multiple reviews, particularly the breakfast options.

Overall Experience9.1

Overall satisfaction with the stay and likelihood of returning indicated.

andrewsU8975BI

Family · Apr 2026

Great location, good for quick stop but loud location

Liked:Awesome location, wonderful top floor bar (not a roof deck), and great staff. Just be careful if you have street-side room. The views can be nice, but Obregon is a busy and active street, so lots of noise all night long.

via tripadvisor

Heather

Couple · Apr 2026

Front desk staff were extremely helpful am

Liked:Not applicable

Disliked:A mini fridge in room and a kettle for tea , not just a coffee pod machine not everyone drinks coffee

via Nuitee

elmogs

Solo Travel · Mar 2026

I was overcharged and Sheraton would not honor their LOCKED IN price guarantee.. buyer beware.

Liked:I stayed here in January of 2026. I booked directly through the hotel and was guaranteed a rate that was held by credit card and I opted to pay for the stay when I checked in. That was my first mistake. More on that later. The location is good in a sense. You are very close to one of the bus lines and very close to many of the restaurants in the neighborhood. However it feels like you are also on the borderline of what could be sketchy by about a few blocks. I didn’t have a problem but I saw a few hotels in some very nice parts of Roma Norte with more greenery and cuter looking homes around. The hotel seems like a popular place for Americans as I heard a lot of english there. The staff are very kind and professional. The rooms were nice and clean. I was facing the street so I heard some noise but I like that. I can sleep through most things. You were given 2 bottles of water daily which was nice. There is no ice machine in the halls or on any floors so you have to go to the restaurant with your hotel bucket and ask them to fill it. I found that a little odd. No fridge in the room either. Now for the reason I gave this the poor rating I did. The hotel was fine but the billing has been a nightmare. If you are in the USA once you have a locked in guaranteed room rate when you check in they will put a pending hold onto the card used for incidentals I assumed. I saw the hold and it was around $350 more than the rate I was given for a week. When I pointed it out to the front desk they said it will fall away once the true billing occurs. No problem. I had to extend the stay by one day due to Winter Storm Fern. They said it wasn’t a problem. When I checked out they had a folio with the breakdown of the bill. I noticed that in USD it was higher by about $45 dollars. I asked them about it and they said that once the bill goes through it will be accurate. What I am looking at is a “Pending” charge. As I make my way to the airport I get an alert on my phone from Marriott for a pending charge that is $237 over what the bill should be. I phone Marriott trying to find out why this was and after doing some sleuthing online it turns out that I am not alone. Many have had 15% added to their stay in various Marriott branches in the world. What happened is that on the website they give you a price in USD. When you check out they charge you in pesos and then they do the currency conversion to dollars themselves. And their rate is very high. The only way around this is to pay in Pesos via cash when you leave. I obviously didn’t try that as I was assured that the ‘extra’ would fall off but it was suggested on some Reddit threads. I find this practice very misleading and deceptive. And to find out it’s been happening since 2021 and before really will make me think about choosing Marriott in the future if I am going to Mexico. I stayed at the Marriott in Osaka and there were no hidden conversion fees. Maybe it’s this Marriott which is doing it? I called corporate and they told me only the hotel can reverse the charges so maybe this particular branch is like a franchise. Who knows but this is a warning to others who choose to stay here. Even though it looks like your rate is locked in ..if you’re paying in US currency via credit card expect a hefty 15% added to your bill.

via tripadvisor

Mara

Couple · Mar 2026

Great staay

Liked:Location

Disliked:I liked everything

via Nuitee

Location

How to Find Us

Alvaro Obregon Numero 38 - Roma

Mexico City · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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