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Rosewood Sand Hill

Menlo Park, United States

Rosewood Sand Hill

8.9
Excellent110 reviews

2825 Sand Hill Rd.

2825 Sand Hill Rd.

  1. Hotels
  2. /Hotels in Menlo Park
  3. /Rosewood Sand Hill
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Menlo Park, United States

Walkability

Walk Score® by Redfin
36
Walk
61
Bike

Luxurious Accommodations

Indulge in comfort and luxury with amenities like flat-screen HDTV, walk-in closets, and Nespresso coffee machines. Relax on your private terrace with stunning views of the gardens and mountains.

Personalized Services

Experience top-notch services with in-room dining, housekeeping, and valet parking. Enjoy complimentary overnight shoeshine and access to laundry and dry cleaning services at your convenience.

Memorable Dining Experiences

Savor regional cuisine at Madera restaurant with panoramic mountain views. For a casual meal, visit Madera Bar or the outdoor pool for a selection of light bites.

Book your stay at Rosewood Sand Hill to enjoy a blend of luxury, comfort, and unparalleled service.

Loading rooms and rates...

Location

How to Find Us

2825 Sand Hill Rd.

Menlo Park, United States

+1 650-561-1500

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Rosewood Sand Hill

LowHigh
Local grid: Low carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The hotel will authorize the credit card provided. This is not a payment but only a pre-authorization to check the validity of the credit card. Resort Fees include: . Complimentary WiFi . Complimentary self-parking around the property . Mercedes Driving Experience (Front Office will provide details if inquiry) . Complimentary coffee/tea/water in the room . Golf cart shuttle service around the property . Spa facilities (steam/sauna room, Jacuzzi) . Wellness class on Saturday (Yoga by the lawn)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

110 reviews

Highlights

  • +Lovely pool
  • +Fantastic staff
  • +Great breakfast
  • +Nice views
  • +Excellent spa and massage

Could Improve

  • –Cleanliness issues with food
  • –Service inconsistencies
  • –No hot water in rooms
  • –Unresolved issues with billing
Cleanliness7.3

Room service food had issues with cleanliness, and there was no hot water.

Service9.8

Most staff provided good service, especially at the pool and guest services.

Location9.8

The hotel is positioned beautifully and offers stunning views.

Room Quality8.8

Rooms described as large and comfortable, though there were technical issues.

Amenities10.0

Pool, gym, and spa services received positive feedback.

Value for Money8.3

Given the issues experienced, value for money was perceived as lacking.

Food and Beverage7.3

Room service had unacceptable cleanliness, negatively impacting overall satisfaction.

Overall Experience9.8

Mixed experiences with some high points but significant issues noted.

linl94022

Couples · Mar 2026

2

Asaya Spa Scheduling Beware

Liked:Terrible customer satisfaction for a luxury service. We booked a couples massage a month ahead of time online and I mis-wrote the appointment in my calendar. I received a confirmation the day of scheduling, but never received a call, email, or text with reminder(s) of the appointment as the date drew closer (like most other businesses). We completely missed the appointment and only received a text 10 minutes after the appointment began and an automated "thank you for coming" email afterwards. After calling the spa to explain the situation, they said they had charged the full amount and could not refund any of it. They would only give me a discount for another treatment but after this, I would not want to give them any more money ever. They implied that I did not understand how to read email and probably had missed it in spam or something... I am a techie and that did not happen... in any case, if you are looking for the lux experience, you will not find it at Asaya.

Julie

· Oct 2025

10
Liked:I had a very enjoyable massage at the spa followed by the steam room. I swam laps in the pool and it was heated perfectly to 82 degrees. Food in the restaurant was tasty and service was impeccable. Although you can hear the noise from cars once inside my room it was completely quiet.

Michael

Family With Children · Sep 2025

10
Liked:Good people great service

840richardv

Family · Aug 2025

2

Stay if your own risk

Liked:Outside of the valet staff at the front door my entire experience was forgettable. The food my wife ordered through room service arrived with nats, one of the outlets at the bedside didn’t work so my son’s iPad died, the shower temperature water was cold, there was a strange clicking sound that persisted off and on at night, and they attempted to run charges on a card I did not want them to. My wife and I handed the front desk a card to use for all charges during check-in, somehow they claimed to not have that card on file and attempted to charge the card I used for booking the reservation. When I had 5 pending charges show up on my bank statement I was so confused. I then received a text message at 11:30 PM for a credit card authorization form I was confused about. They obviously wanted to be paid ASAP but nothing about my experience gave me the confidence that the pending charges that appeared on my bank statement would turn out to be actual deductions. I was inconvenienced during my stay and I was inconvenienced after my stay at this so called 5 star hotel. Aside from the removal of the room service for food, I wasn’t given an apology or a discount on my stay for how badly they failed on every aspect of hospitality. Instead I was repeatedly told they would look forward to seeing me again at my next visit. Just stay at the 4 seasons.

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