Name: Rosewood Sand Hill
Address: 2825 Sand Hill Rd., Menlo Park, 94025
Rating: 8.9

Rosewood Sand Hill, Menlo Park | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Menlo Park, us

Luxurious Accommodations

Indulge in comfort and luxury with amenities like flat-screen HDTV, walk-in closets, and Nespresso coffee machines. Relax on your private terrace with stunning views of the gardens and mountains.

Personalized Services

Experience top-notch services with in-room dining, housekeeping, and valet parking. Enjoy complimentary overnight shoeshine and access to laundry and dry cleaning services at your convenience.

Memorable Dining Experiences

Savor regional cuisine at Madera restaurant with panoramic mountain views. For a casual meal, visit Madera Bar or the outdoor pool for a selection of light bites.

Book your stay at Rosewood Sand Hill to enjoy a blend of luxury, comfort, and unparalleled service.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

110 reviews

Highlights

+Lovely pool
+Fantastic staff
+Great breakfast
+Nice views
+Excellent spa and massage

Could Improve

–Cleanliness issues with food
–Service inconsistencies
–No hot water in rooms
–Unresolved issues with billing

Cleanliness7.3

Room service food had issues with cleanliness, and there was no hot water.

Service9.8

Most staff provided good service, especially at the pool and guest services.

Location9.8

The hotel is positioned beautifully and offers stunning views.

Room Quality8.8

Rooms described as large and comfortable, though there were technical issues.

Amenities10.0

Pool, gym, and spa services received positive feedback.

Value for Money8.3

Given the issues experienced, value for money was perceived as lacking.

Food and Beverage7.3

Room service had unacceptable cleanliness, negatively impacting overall satisfaction.

Overall Experience9.8

Mixed experiences with some high points but significant issues noted.

linl94022

Couples · Mar 2026

Asaya Spa Scheduling Beware

Liked:Terrible customer satisfaction for a luxury service. We booked a couples massage a month ahead of time online and I mis-wrote the appointment in my calendar. I received a confirmation the day of scheduling, but never received a call, email, or text with reminder(s) of the appointment as the date drew closer (like most other businesses). We completely missed the appointment and only received a text 10 minutes after the appointment began and an automated "thank you for coming" email afterwards. After calling the spa to explain the situation, they said they had charged the full amount and could not refund any of it. They would only give me a discount for another treatment but after this, I would not want to give them any more money ever. They implied that I did not understand how to read email and probably had missed it in spam or something... I am a techie and that did not happen... in any case, if you are looking for the lux experience, you will not find it at Asaya.

via tripadvisor

840richardv

Family · Aug 2025

Stay if your own risk

Liked:Outside of the valet staff at the front door my entire experience was forgettable. The food my wife ordered through room service arrived with nats, one of the outlets at the bedside didn’t work so my son’s iPad died, the shower temperature water was cold, there was a strange clicking sound that persisted off and on at night, and they attempted to run charges on a card I did not want them to. My wife and I handed the front desk a card to use for all charges during check-in, somehow they claimed to not have that card on file and attempted to charge the card I used for booking the reservation. When I had 5 pending charges show up on my bank statement I was so confused. I then received a text message at 11:30 PM for a credit card authorization form I was confused about. They obviously wanted to be paid ASAP but nothing about my experience gave me the confidence that the pending charges that appeared on my bank statement would turn out to be actual deductions. I was inconvenienced during my stay and I was inconvenienced after my stay at this so called 5 star hotel. Aside from the removal of the room service for food, I wasn’t given an apology or a discount on my stay for how badly they failed on every aspect of hospitality. Instead I was repeatedly told they would look forward to seeing me again at my next visit. Just stay at the 4 seasons.

via tripadvisor

OCRoadDog

Couples · Jul 2025

Elegance meets zen in a property that delivers above and beyond

Liked:This property epitomizes understated luxury in all the right ways. Impeccable service, plush furnishings, a serene, one-of-a-kind setting all amongst the backdrop of a timeless quaint sophistication -- the words fall short -- simply stay here and be happy. A bay area gem, you will rave about it to your friends as you daydream of your next visit. My wife said, in her words, "I will stay here ANY time you want...ANY TIME...."

via tripadvisor

horns1114

Family · Jul 2025

Another Wonderful Weekend

Liked:We spent another wonderful weekend at this gorgeous property. When we told the front desk that our 2 year old grandson would be visiting during the mornings, Alondra R (guest services) went above and beyond- letting us borrow a Rosewood tricycle, bubble gun, and other toys to make his visit special. She was so personable. The pool staff were also amazing- helpful in every way to accommodate our family. We have stayed here many times and have wonderful memories- from being greeted by name during every visit by Joe in the front to great dining at Madera (Kevin has always been our wonderful server). Misa at the coffee bar makes excellent specialty coffee drinks. The staff at the front desk are top notch. The hotel rooms are large and comfortable and the pool and gym are great. I hope we can return soon.

via tripadvisor

Location

How to Find Us

2825 Sand Hill Rd.

Menlo Park · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The hotel will authorize the credit card provided. This is not a payment but only a pre-authorization to check the validity of the credit card. Resort Fees include: . Complimentary WiFi . Complimentary self-parking around the property . Mercedes Driving Experience (Front Office will provide details if inquiry) . Complimentary coffee/tea/water in the room . Golf cart shuttle service around the property . Spa facilities (steam/sauna room, Jacuzzi) . Wellness class on Saturday (Yoga by the lawn)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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