Jabal Omar Hyatt Regency Makkah

The room carpets were reported as dusty and filthy, indicating a need for updating and improved cleanliness.

Exceptional service noted, particularly from staff member Riad and Mr. Abdul Salaam, with many positive experiences highlighted.

The hotel is conveniently located close to the Haram, which was well received by guests.

Room quality was negatively impacted by dated carpets and malfunctioning electrical outlets.

General amenities were good, though some issues were reported about service responsiveness.

While the location provides a good value, the high room rate was criticized given the cleanliness issues.

Breakfast and buffet services received high praise, particularly for the food quality and selection.

Despite some negative aspects noted, the overall guest experience was largely positive.