Sukantara Cascade Resort and Spa

Mixed-to-negative mentions: stained pillowcases left unchanged, insect/lizard sightings due to bathroom floor openings; cleanliness issues were raised by multiple guests.

Consistently praised: staff described as very friendly, attentive, helpful and personal in service; staff quickly handled room change requests.

Highly praised: beautiful, secluded setting next to waterfalls and nature; quiet and private — frequently cited as a highlight.

Mixed: rooms are nice and peaceful but several issues noted — dark/low lighting, some traffic noise in certain rooms, bathroom floor openings, and an elderly-unfriendly low toilet.

Very positive: enjoyable pool, praised massage and facilities; guests highlighted relaxing amenities and nature-focused offerings.

Negative comments on price: multiple guests felt the price-quality ratio was poor and the hotel was a bit expensive for what was offered.

Positive: restaurant food described as very tasty and a highlight by several guests.

Generally excellent overall: many guests called the stay idyllic, peaceful and breathtaking despite some issues (cleanliness, price, accessibility for elderly).