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Novos Diamond

Lugano Β· CH

Novos Diamond

0
  1. Hotel Collection
  2. /Hotels in Lugano
  3. /Novos Diamond
Free WiFiElevatorMultilingual staffSmoke-free property

Check-in / Check-out

From 04:00 PM Β· Until 10:00 AM

Classification

4-Star Hotel

Amenities

Elevator, Multilingual staff, Smoke-free property, Free WiFi

Location

Lugano, CH

Central Location

Fully Equipped Kitchen

Nearby Attractions

Experience the convenience of a central location at Novos Diamond in Lugano. Unwind in our air-conditioned rooms with kitchens, perfect for a comfortable stay. Explore popular attractions like Via Nassa and San Lorenzo Cathedral just a short distance away. Our multilingual staff and elevator add to the ease of your stay. Book now for a memorable experience in Lugano.

Loading rooms and rates...

Location

How to Find Us

Contrada di Sassello 4

Lugano Β· CH

390344538104

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

* A car is not required for transportation to and from this property. * The property is professionally cleaned. * Contactless check-in and contactless check-out are available. * This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.

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Guest Reviews

What Guests Say

6.0

Good

1 reviews

Highlights

  • +Complimentary champagne (welcome gesture)
  • +Ideal, walkable location near restaurants/shopping/lake

Could Improve

  • –Poor shower water pressure and wildly fluctuating temperature
  • –Insufficient toiletries (only two small sample bottles) and inability to adjust room temperature
Cleanliness1.0

Standard quality for this hotel tier.

Service1.0

Positive note for a welcoming gesture (complimentary champagne); limited other service details provided.

Location1.0

Ideal location, within walking distance to restaurants, shopping and the lake.

Room Quality1.0

Negative: inadequate shower water pressure, temperature fluctuated between scalding hot and icy cold, and inability to adjust room temperature.

Amenities1.0

Mixed: only two small sample bottles of shower gel/soap (guest had to buy extras), but a complimentary champagne bottle was provided.

Value for Money1.0

Standard quality for this hotel tier.

Food and Beverage1.0

Complimentary champagne bottle provided; no further F&B details in the review.

Overall Experience1.0

Mixed overall: good location and a welcome gesture, but significant issues with shower and temperature control led to a 3* impression; guest would consider returning if problems are addressed.

Andrea

Partner Β· Nov 2025

6
Liked:The reason for 3* is that the water pressure in the shower was inadequate. The temperature also varied between scalding hot to icy cold on a whim, perhaps triggered by the use of showers at same time in other apartments. We had to buy additional shower gel and soap because we only got 2 small sample bottles. Furthermore we couldn't adjust the room temperature. A nice welcoming gesture was the complimentary champagne bottle. The location of the apartment is ideal and in walking distance to everything; good restaurants, shopping and the lake. If aforementioned problems are addressed, I'd return.

via Nuitee

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