Name: Aloft by Marriott Richmond West Short Pump
Address: 3939 Duckling Drive, Short Pump, VA 23060
Rating: 7.6

Aloft by Marriott Richmond West Short Pump | Member Rates | Dyme

Offsite parking discounted rates availableParkingOffsite parking discounted rates availableSecured parkingRestaurantBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Nightclub, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Short Pump, us

Heated Indoor Pool and Cocktail Lounge:

Enjoy a relaxing swim in the heated indoor pool or unwind at the trendy cocktail lounge at Aloft Richmond West Short Pump.

Contemporary Rooms with Modern Amenities:

Experience comfort in every room with a 42-inch flat-screen TV, work desk, and stylish decor featuring bright blue accents. The sleek bathroom with a frosted glass shower adds a touch of luxury to your stay.

Convenient Facilities and Dining Options:

Stay active at the 24-hour fitness centre, play billiards, or soak up the sun on the terrace. Indulge in light bites and beverages at the w xyz bar, and grab a quick snack from the re:fuel eatery.

Book your stay now at Aloft Richmond West Short Pump for a perfect blend of modern comforts and convenient amenities.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

394 reviews

Highlights

+Location
+Friendly staff
+Comfortable rooms
+Well renovated

Could Improve

–Cleanliness issues
–Service problems
–High prices for breakfast

Cleanliness6.6

The shares areas were not clean, especially the fitness center and the stairway entrance.

Service8.5

Some reviews indicated friendly staff, but also highlighted serious issues with service during peak times.

Location8.6

Several guests noted the convenient and desirable location near shopping and dining.

Room Quality8.0

Rooms were reported as modern and clean, although some mentioned issues with outdated decor.

Amenities7.0

Some amenities were lacking, such as the absence of breakfast and a microwave in the room.

Value for Money8.0

Overall, guests felt the quality matched the price, despite some noted issues.

Food and Beverage6.6

Negative comments about the cost of breakfast and out of date amenities affected the overall score.

Overall Experience7.5

Mixed experiences with significant highlights and notable drawbacks.

Z3748VQmh

Family · Jun 2026

Perfect hotel. Especially for the price and dogs are free.

Liked:Amazing. Perfect. Dogs are free and everything about this place is beautiful and fun.handicapped room had everything I needed.

via tripadvisor

BARBARA

Couple · May 2026

Pop Century in medium size

Liked:No real breakfast offered. Facilities great for young professionals. Not the best for families or older guests and bringing in luggage is a long trip involving elevators.

Disliked:Access with lots of l luggage long and relatively painful from parking garage.

via Nuitee

Kevin

Couple · May 2026

Grt experience

via Nuitee

Victoria

Couple · Apr 2026

Easily one of the most disappointing experiences I’ve ever had with any property.

Liked:It looked very nice, clean, and updated from the lobby.

Disliked:This hotel’s handling of our reservation was shocking—easily one of the most disappointing experiences I’ve ever had with any property. We booked in advance, called three hours before arrival, and still received zero communication that our reservation had been cancelled due to overbooking. We only discovered this after arriving with our bags, ready to check in. What made the situation even more demoralizing was the way it was handled. Instead of taking responsibility, the staff initially questioned whether we even had a reservation, which felt like an attempt to shift blame rather than address the issue. With a line forming behind us, the experience became not only frustrating but humiliating. There was no urgency, no ownership, and no effort to make things right. The front desk associate wasn’t rude, but she was completely unequipped to problem‑solve. She even asked me how I planned to resolve the hotel’s mistake—despite the fact that I had already paid $250 for a non‑refundable reservation. I had to remind her that I’m a guest, not an employee, and that finding a solution was her responsibility, not mine. We were excited for this stay, and instead we were left stranded, stressed, and disappointed. The lack of communication and accountability was unacceptable, and the customer service fell far below even basic expectations.

via Nuitee

Location

How to Find Us

3939 Duckling Drive

Short Pump · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More

Nearby Hotels

8.2/ 10

★★★

Hilton Garden Inn Richmond Innsbrook

4050 Cox Rd

527 reviews

8.4/ 10

★★★

Richmond Marriott Short Pump

4240 Dominion Blvd

395 reviews

7.6/ 10

★★★

Hyatt Place Richmond - Innsbrook

4100 Cox Rd

720 reviews

Extended Stay America Select Suites - Richmond - West End - I-64

6.0/ 10

★★

Extended Stay America Select Suites - Richmond - West End - I-64

10961 W Broad St

731 reviews

★★★

Nurse-Ready Richmond Condo 4 Mi to Medical Centers

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Guest Reviews

What Guests Say

7.6

Very Good

394 reviews

Highlights

+Location
+Friendly staff
+Comfortable rooms
+Well renovated

Could Improve

–Cleanliness issues
–Service problems
–High prices for breakfast

Cleanliness6.6

The shares areas were not clean, especially the fitness center and the stairway entrance.

Service8.5

Some reviews indicated friendly staff, but also highlighted serious issues with service during peak times.

Location8.6

Several guests noted the convenient and desirable location near shopping and dining.

Room Quality8.0

Rooms were reported as modern and clean, although some mentioned issues with outdated decor.

Amenities7.0

Some amenities were lacking, such as the absence of breakfast and a microwave in the room.

Value for Money8.0

Overall, guests felt the quality matched the price, despite some noted issues.

Food and Beverage6.6

Negative comments about the cost of breakfast and out of date amenities affected the overall score.

Overall Experience7.5

Mixed experiences with significant highlights and notable drawbacks.

Z3748VQmh

Family · Jun 2026

Perfect hotel. Especially for the price and dogs are free.

Liked:Amazing. Perfect. Dogs are free and everything about this place is beautiful and fun.handicapped room had everything I needed.

via tripadvisor

BARBARA

Couple · May 2026

Pop Century in medium size

Liked:No real breakfast offered. Facilities great for young professionals. Not the best for families or older guests and bringing in luggage is a long trip involving elevators.

Disliked:Access with lots of l luggage long and relatively painful from parking garage.

via Nuitee

Kevin

Couple · May 2026

Grt experience

via Nuitee

Victoria

Couple · Apr 2026

Easily one of the most disappointing experiences I’ve ever had with any property.

Liked:It looked very nice, clean, and updated from the lobby.

via Nuitee