Name: The Ballantyne, a Luxury Collection Hotel, Charlotte
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Rating: 9.1

The Ballantyne, a Luxury Collection Hotel, Charlotte | Member Rates | Dyme

WiFi availableFree WiFiParkingAccessible parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Charlotte, us

Luxurious Accommodations

Indulge in the lavish rooms at The Ballantyne, complete with upscale amenities and elegant decor. The spacious rooms with large windows and high ceilings offer a serene retreat for your stay.

Fine Dining and Relaxation

Savor delectable cuisine at the on-site Gallery Restaurant or pamper yourself with a rejuvenating spa treatment. Unwind by the resort-style pools or take a leisurely stroll along the walking trails for a truly relaxing experience.

Convenient Location

Explore upscale shopping at SouthPark Mall or seek adventure at the U.S. National Whitewater Center, both just a short distance away. The prime location of our hotel allows you to experience the best of Charlotte during your stay.

Book now for an unforgettable luxury experience at The Ballantyne, a Luxury Collection Hotel, Charlotte.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.1

Exceptional

482 reviews

Highlights

+Great staff service
+Beautiful hotel decor
+Clean rooms
+Wonderful amenities

Could Improve

–Poor cleanliness in spa
–Inadequate food quality
–Inconsistent room conditions

Cleanliness7.8

Spa and water areas were not clean, and the pool had a grease film.

Service10.0

Most reviews praise the staff as very attentive and helpful.

Location9.9

Location praised for being good for events and access.

Room Quality9.8

Rooms are described as beautiful and well-maintained, although some issues noted.

Amenities9.3

Spa had some positives, but overall cleanliness issues detracted from experience.

Value for Money9.3

Mixed sentiment; some felt the amenities didn't match the price.

Food and Beverage6.8

Breakfast service was poor with unedible food offered.

Overall Experience9.8

Overall great experience despite some specific issues.

Carolyn

Solo Traveller · Jul 2026

Excellent

Liked:Everything. Customer service and experience overall.

Disliked:Cleanness and customer service.

via Nuitee

D7938RLlisas

Couples · Jul 2026

This is a beautiful hotel

Liked:We loved our first stay at The Ballantyne. The hotel, rooms and grounds are lovely. The staff is gracious, friendly and helpful. The restaurants are terrific. The Ballantyne is a gem!

via tripadvisor

Seaside03861236198

Couples · Jul 2026

Not a 'Luxury' experience

Liked:The resort itself is lovely. Every employee I encountered was friendly and helpful. The meals we had there were excellent, particularly the burgers at the pool. Ah, the pool. They make it look like a big, beautiful oasis. It's not. We arrived at the resort at about noon on a Friday and the pool was PACKED. There were no chairs available. They have about 200 rooms and maybe, MAYBE, 80 chairs. We decided to try the 'indoor' pool. This would have been somewhat enjoyable had there been some chairs available on the deck area outside the indoor pool, but no. So we basically sat in our room all of Friday afternoon because the pools were full. We got up early on Sat and secured 2 chairs at about 830AM. Mind you, the pool was already 75% full at 830AM. There were the usual rude a-holes who put a towel down at 8 and then go back to bed. This practice needs to be policed IMO. I will say they did have 2 people taking names and trying to get guests seated at the pool. I do not consider this a 'luxury' experience. Securing a chair at the pool at a 'luxury resort' in July shouldn't feel like The Hunger Games. The music out there was great tho. 80's rock and pop. At 1PM they started the live music. It was awful. Talk about depressing. I'll never stay there again.

via tripadvisor

jawslady

Solo Travel · Jul 2026

Disappointed

Liked:Booked a day at the spa. What a waste of money! I get a better pedicure at my local nail salon! Not professional and over promised under delivered. Room was a mess with electrical cords all over the place, cabinet doors open, loud conversations among employees. The facial was okay, but the provider had nothing positive to say to me. Won’t go back.

via tripadvisor

Location

How to Find Us

10000 Ballantyne Commons Parkway

Charlotte · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.1

Exceptional

482 reviews

Highlights

+Great staff service
+Beautiful hotel decor
+Clean rooms
+Wonderful amenities

Could Improve

–Poor cleanliness in spa
–Inadequate food quality
–Inconsistent room conditions

Cleanliness7.8

Spa and water areas were not clean, and the pool had a grease film.

Service10.0

Most reviews praise the staff as very attentive and helpful.

Location9.9

Location praised for being good for events and access.

Room Quality9.8

Rooms are described as beautiful and well-maintained, although some issues noted.

Amenities9.3

Spa had some positives, but overall cleanliness issues detracted from experience.

Value for Money9.3

Mixed sentiment; some felt the amenities didn't match the price.

Food and Beverage6.8

Breakfast service was poor with unedible food offered.

Overall Experience9.8

Overall great experience despite some specific issues.

Carolyn

Solo Traveller · Jul 2026

Excellent

Liked:Everything. Customer service and experience overall.

Disliked:Cleanness and customer service.

via Nuitee

D7938RLlisas

Couples · Jul 2026

This is a beautiful hotel

Liked:We loved our first stay at The Ballantyne. The hotel, rooms and grounds are lovely. The staff is gracious, friendly and helpful. The restaurants are terrific. The Ballantyne is a gem!

via tripadvisor

Seaside03861236198

Couples · Jul 2026

Not a 'Luxury' experience

via tripadvisor

jawslady

Solo Travel · Jul 2026

Disappointed

via tripadvisor