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Thompson Zihuatanejo, A Beach Resort, by Hyatt

Zihuatanejo · MX

Thompson Zihuatanejo, A Beach Resort, by Hyatt

9.4
Exceptional233 reviews
  1. Hotel Collection
  2. /Hotels in Zihuatanejo
  3. /Thompson Zihuatanejo, A Beach Resort, by Hyatt
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Zihuatanejo, MX

Luxurious Beachfront Paradise

Oceanfront Infinity Pool: Enjoy stunning views while lounging by the infinity pool overlooking Zihuatanejo Bay.

Gourmet Dining: Indulge in exquisite culinary experiences with our on-site dining options featuring local and international cuisine.

Exclusive Amenities: From attached palapas on the beach to a full-service spa and water sports activities, experience luxury at its finest.

Escape to Thompson Zihuatanejo, a Beach Resort, part of Hyatt, for an unforgettable getaway.

Loading rooms and rates...

Location

How to Find Us

Playa La Ropa

Zihuatanejo · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

233 reviews

Highlights

  • +Outstanding beachfront location
  • +Exceptional, attentive service
  • +Beautiful pools and facilities
  • +High-quality, often outstanding food
  • +Comfortable, pleasant rooms
  • +Oceanfront views and direct beach access
  • +Welcoming staff and memorable stays
  • +Great design and dining options

Could Improve

  • –Occasional housekeeping issues (reported bat droppings in one unit)
  • –High restaurant prices / limited portion value
  • –Menu variety can be limited across days
  • –Expensive airport/shuttle service
  • –Room allocation problems for some multi-room bookings
  • –Public beach access leads to possible theft risk (reported sandal theft)
Cleanliness8.0

Generally well maintained but isolated issues were reported (bat droppings in one penthouse and related housekeeping concerns); overall cleanliness a minor area for improvement.

Service10.0

Consistently praised across reviews: staff described as warm, attentive, extremely helpful and 'totally amazing'; many guests highlighted exceptional service and return visits.

Location10.0

Repeatedly lauded as oceanfront/on the beach and one of the loveliest beach locations; location is a standout strength in multiple reviews.

Room Quality9.4

Rooms described as comfortable and pleasant, but some guests reported problematic room assignments (split two-bedroom) and isolated wildlife (bats) issues — choose room carefully.

Amenities10.0

Pools and facilities received strong praise ('amazing', 'beautiful'); a few commenters noted minor equipment updates would be welcome (e.g., moveable picks/net).

Value for Money8.0

Several complaints about high prices for restaurant portions and an expensive shuttle/taxi service; value perceived as weaker relative to the otherwise excellent offering.

Food and Beverage9.8

Food described as 'incredible' by multiple guests, though some noted limited menu variety and elevated prices; overall very strong but with minor drawbacks.

Overall Experience10.0

Many guests called their stay exceptional, with return visitors and strong recommendations — overall experience is outstanding.

Kellyanne

Solo Traveller · Aug 2026

10

The spot for a perfect getaway weekend

Liked:I had such a relaxing retreat. The property is spotless, the location is superb. What a sunset view! The staff are always present, ready to help, and so friendly.
Disliked:Food and drinks are overpriced but are decent, so you pay for the convenience.

via Nuitee

Anna

Couple · May 2026

10

Wonderful!

Liked:Wonderful in every way- location, design, staff, facilities, dining.
Disliked:Nothing - tho moveable picks or net needed updating !

via Nuitee

Maria

Solo Traveller · May 2026

10

Perfect

Liked:Everything
Disliked:Nothing

via Nuitee

Jennifer

Couple · Apr 2026

9

staff are totally amazing at this resort. The beach is amazing and so are the pools. It can be challenging for children

Liked:The beach is beautiful and so is their location. Many of the other hotels are on hills and require a lot of climbing to get up to their facilities. However, you need to be careful about what room you get at this property.
Disliked:we were originally put into a two bedroom penthouse, LPH2 and bats frequent the place in the evening and there is bat poop there daily basis the hotel moved us to another two bedroom, but it was not together. It was one room up and one room down, and we ended up having to pay more so very important. You choose your room carefully. I would highly recommend the room rooms that are on the beach.

via Nuitee

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