Name: Extended Stay America Select Suites - Richmond - West End - I-64
Address: 10961 W. Broad Street, Short Pump, VA 23060
Rating: 6

Extended Stay America Select Suites - Richmond - West End - I-64, Short Pump | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableScreens / Barriers between staff and guests for safetyNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Offsite parking discounted rates available, Parking, Non-smoking rooms, Air conditioning, Family rooms, Pets allowed

Location

Short Pump, us

Fully Equipped Kitchen in Every Room

Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Richmond - West End - I-64. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.

Convenient Amenities and Nearby Attractions

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding during your stay. Explore nearby attractions like Short Pump Town Center, Bowl America, and Regal Entertainment Theater.

Book your stay now at Extended Stay America - Richmond - West End - I-64 for a comfortable and enjoyable extended visit.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

6.0

Good

731 reviews

Highlights

+Friendly staff
+Good location
+Cleanliness in some rooms

Could Improve

–Dirty rooms
–Reservation issues
–Pest problems

Cleanliness4.2

Multiple reviews mentioned dirty rooms and issues with cleanliness, including dead roaches and unkempt interiors.

Service7.7

Several reviews highlighted friendly and accommodating staff, particularly mentioning the front desk's helpfulness.

Location7.2

Guests generally appreciated the location, citing its convenience and proximity to various attractions.

Room Quality5.7

Mixed feedback regarding room quality; some reviews mentioned clean rooms while others described issues like odor and condition.

Amenities6.7

Some positive remarks on amenities such as extra amenities provided, but overall sentiment is neutral.

Value for Money5.2

The hotel was viewed as low value given the high rate paid compared to experienced quality.

Food and Beverage6.2

Not explicitly mentioned in reviews; average rating for standard hotel offerings.

Overall Experience5.2

Overall dissatisfaction expressed by many guests; particularly with reservation issues and canceled bookings.

Joan Milazzo Mendez

Couple · May 2026

It just ok .. old looking ..

Liked:We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs

Disliked:No first floor room's available

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Vera

Solo Traveller · May 2026

Liked:The staff was nice when I checked in.

Disliked:The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off. The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

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Silvia

Solo Traveller · May 2026

Liked:Staff always great service m

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Tesfaye

Solo Traveller · May 2026

Liked:Nothing

Disliked:Location

via Nuitee

Location

How to Find Us

10961 W. Broad Street

Short Pump · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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