Name: Shangri-La Golden Sands, Penang
Address: Jalan Batu Feringgi, Batu Ferringhi, 11100
Telephone: +60 4-886 1911
Rating: 8.3

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Batu Ferringhi, my

Outdoor Pools and Mini Waterpark:

Enjoy the sunny weather at the outdoor pools and mini waterpark with two slides and a whirlpool, all set in beautifully landscaped grounds.

Room Amenities:

Relax in comfort with DVD players, flat-screen TVs, and a pillow menu in all rooms, offering views of either tropical greenery or the ocean from over-sized windows.

Activities and Dining:

Experience a range of activities from the adventure zone to the tennis courts and fitness centre. Indulge in international buffet spreads at the café overlooking the tropical garden.

To book your stay at Shangri-La Golden Sands, Penang and experience the perfect beach getaway, visit our website now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.3

Excellent

7,028 reviews

Highlights

+Great for families
+Nice pool

Could Improve

–Room cleanliness issues
–Staff training problems

Cleanliness7.5

Room feels old; sofas in the room don’t feel clean.

Service9.0

Exceptional service, staff were very nice and attentive.

Location8.5

Pretty location with nice pool; beachfront location.

Room Quality7.5

Rooms are a little old and tired, furnishings seem dusty.

Amenities8.5

Great for families; nice pool, good breakfast options.

Value for Money8.5

Standard quality for this hotel tier.

Food and Beverage8.5

Breakfast selection was good; the BBQ was nice.

Overall Experience8.5

In general, this is a good hotel; had a marvellous stay.

Mark

Family With Children · Jul 2026

Nice, but an embarrassment to the shangra la name

Disliked:Rooms were not clean. Wooden carving behind bed was all dusty, rooms not cleaned properly. Sheets not changed, balcony had loads of bird poo on it and it wasn’t cleaned.

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Dona

Family With Children · Jul 2026

Nice beach and pool, but overall not worth the price, rooms need upgrades.Better off at newer or updated hotels

Liked:Kid Friendly, nice pool, nice location and clean beach. Service staff are also nice.

Disliked:The rooms are in dire need of an upgrade. Bathroom was in bad shape. Mouldy and dirty. When you enter room - you get hit with mouldy smell. For the price of the room-its not worth it. Also- EV chargers were not working when we were there

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Wayez

Family With Children · Jul 2026

Okay for family vacation. Not ideal for couples.

Liked:Family friendly

Disliked:Dated facilities, older rooms.

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Shaista

Family With Children · Jul 2026

Amazing hospitality and the friendliest staff made our stay unforgettable

Liked:Wonderful hotel staff made our stay especially enjoyable

Disliked:-

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Location

How to Find Us

Jalan Batu Feringgi

Batu Ferringhi · my

+60 4-886 1911

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the shuttle to Georgetown is unavailable until further notice. A tourist tax of MYR 10 per room per night is applicable to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempt. Children aged 7 to 11 will enjoy 50% discount for breakfast buffet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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