Name: Alea Tulum
Address: Fracc tankah III, mza 3, lte 28, tulum, q. Roo, Tulum, 77760
Telephone: +529841476570
Rating: 9.2

Alea Tulum | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Tulum, mx

Luxurious Amenities and Stunning Views

Alea Tulum, nestled in Tulum and just steps away from Tankah Bay Beach, offers a 4-star experience with free bikes, an outdoor pool, and sea-view accommodations. Enjoy the hot tub, fitness center, and evening entertainment during your stay.

Comfortable and Well-Equipped Rooms

Each guest room at Alea Tulum boasts modern amenities like air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Some rooms even feature a fully equipped kitchen for added convenience.

Delicious Dining Options and Exciting Activities

Start your day with a tasty breakfast and savor Mexican cuisine at the on-site restaurant. With activities like snorkeling and cycling available, as well as beachfront relaxation, Alea Tulum offers the perfect blend of luxury and adventure.

Experience the beauty of Tulum at Alea Tulum - book your stay now for an unforgettable getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

236 reviews

Highlights

+Nice staff
+Beautiful view

Could Improve

–Dirty rooms
–Unprofessional management
–Poor amenities

Cleanliness8.7

Multiple mentions of dirty rooms and unclean areas, greatly affecting the cleanliness rating.

Service10.0

Staff were described as super nice; however, management issues lingered.

Location9.7

Close to beaches, but access roads and location noted as problematic.

Room Quality9.2

Rooms were reported as dated and in poor repair, impacting overall room quality.

Amenities8.2

Facilities and amenities were disappointing, especially gym and pool conditions.

Value for Money8.7

High prices for disappointing experience do not justify the value.

Food and Beverage9.2

Breakfast was described as disappointing, affecting food and beverage quality.

Overall Experience10.0

Overall feelings mixed with positive staff interaction but major management issues.

Katarzyna

Extended Group · Jan 2026

It wasn’t so greate

Liked:Room and views

Disliked:The sun terrace is neglected, the stairs are dangerous, and the wooden loungers are broken. The cushions are torn. The beach area is neglected.

via Nuitee

Pauline

Solo Traveller · Jan 2026

A Total Nightmare

Liked:Nothing good to say about the property which was oversold on Booking.com as a comfortable hotel with amenities in a nice location. None of this was true. It was difficult to stay there for every reason imaginable and was a nightmare for us.

Disliked:Firstly, we were put in a different room from the ocean view room we booked. The “upgraded” swim up room had no ocean view. The hotel had been under construction before we arrived and was dirty with plaster and work equipment. The supposed swim-up pool to our room was filthy with floating debris and the filtration system to the pools wasn’t working. There was limited staff available and room service was only available to change towels etc when you demanded it. So rooms were left dirty and beds unmade. You had to ask for toilet paper. Photos of the property on Booking.com were misleading- there is no pier or jetty and the accessible beach was rocky and unfit for swimming. The kayaks and snorkels were either dirty or broken, there were no bicycles for use, as advertised. We eventually got to speak to a manager who said he would find us an alternative sister hotel, but with 2 days to go from a 12-day stay it wasn’t worth our time. There was no restaurant offering food- apparently they shut it down but still advertised it as part of the hotel offerings. So there was no breakfast, lunch or dinner or even a bar service to buy drinks. At over $300/night US, this place should never exist and I would strongly urge people to NEVER stay at the Alea Tulum. For us, it ruined our trip, there was nothing good about it whatsoever and it was a huge expense to get out of there every day.

via Nuitee

Roberto

Couple · Dec 2025

Staff really nice, but management really disappointing and unprofessional!

Liked:Never stayed in the property

Disliked:Even though the structure was closed for two months and was also closed at the time of the reservation they still accepted my reservation and they told me the day of arrival that the hotel was closed and they would switch me to a sister hotel close by. I think that’s really unprofessional, the hotel page should be closed, it’s up to me to decide if I want to stay in a different hotel or not. I told them I picked the hotel for many reasons and one of them was for the gym. They said I could still use the gym and they brought me there on the second day. Needless to say that the gym was a hole with no windows nor working A.C. I didn’t even see sargassum on the beach, that’s what they used as an excuse on why the hotel was closed. The Mereva hotel where we actually stayed at it’s a couple of doors down, nice but the faulty sewer smell in the bathrooms makes it hard to enjoy the room. The hotel pool was always dirty so we never even used it. The staff is super nice but everything else severely disappointing. Just as the food and high prices for everything you order downstairs. Good thing we rented a car and always ate out. The hotel is a way of town and to get there there’s a long dirt road full of potholes. Beaches have a lot of rocks, I would avoid all together. Plenty of other nice hotel that with the same price they give you a nicer experience where the nice beaches are at.

via Nuitee

Lucy

Young Couple · May 2025

Good

via Nuitee

Location

How to Find Us

Fracc tankah III, mza 3, lte 28, tulum, q. Roo

Tulum · mx

+529841476570

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay.

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Guest Reviews

What Guests Say

9.2

Exceptional

236 reviews

Highlights

+Nice staff
+Beautiful view

Could Improve

–Dirty rooms
–Unprofessional management
–Poor amenities

Cleanliness8.7

Multiple mentions of dirty rooms and unclean areas, greatly affecting the cleanliness rating.

Service10.0

Staff were described as super nice; however, management issues lingered.

Location9.7

Close to beaches, but access roads and location noted as problematic.

Room Quality9.2

Rooms were reported as dated and in poor repair, impacting overall room quality.

Amenities8.2

Facilities and amenities were disappointing, especially gym and pool conditions.

Value for Money8.7

High prices for disappointing experience do not justify the value.

Food and Beverage9.2

Breakfast was described as disappointing, affecting food and beverage quality.

Overall Experience10.0

Overall feelings mixed with positive staff interaction but major management issues.

Katarzyna

Extended Group · Jan 2026

It wasn’t so greate

Liked:Room and views

Disliked:The sun terrace is neglected, the stairs are dangerous, and the wooden loungers are broken. The cushions are torn. The beach area is neglected.

via Nuitee

Pauline

Solo Traveller · Jan 2026

A Total Nightmare

via Nuitee

Roberto

Couple · Dec 2025

Staff really nice, but management really disappointing and unprofessional!

Liked:Never stayed in the property

via Nuitee

Lucy

Young Couple · May 2025

Good

via Nuitee