Name: The Maya
Address: 700 Queensway Drive, Long Beach, CA 90802
Rating: 8

The Maya, Long Beach | Member Rates | Dyme

WiFi availablePaid WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Long Beach, us

Waterfront Location and Nearby Attractions

Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations

Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility

Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

1,031 reviews

Highlights

+Great location
+Comfortable rooms

Could Improve

–Expensive for the quality
–Inconsistent service

Cleanliness7.3

Some complaints about dusty hallways and rooms with smoke smell.

Service8.8

General positive notes about staff; however, some encounters were rude.

Location9.3

Multiple reviews highlight the beautiful location and convenience.

Room Quality7.8

Comments about room lighting and some maintenance issues.

Amenities8.3

Overall positive sentiments, though some amenities had issues.

Value for Money6.8

High costs noted as a concern in several reviews.

Food and Beverage7.8

Good food received praise, but some staff were reported as rude.

Overall Experience8.3

Generally positive with excitement to return, despite some flaws.

Teresa

Family With Children · Jul 2026

Disliked:Dear Hotel Maya Management, I am writing to express my disappointment regarding both the customer service I received and the lack of information provided during my stay. I called the front desk to ask about my security deposit and spoke with Ron. Unfortunately, he was very rude, dismissive, and unwilling to answer my questions professionally. When I checked in, I specifically asked the front desk associate what could be deducted from my deposit. I was clearly told that only charges I made to my room would be deducted. At no point was I informed about a parking fee or a destination fee. Had those charges been explained at check-in, I would not have been surprised when reviewing my account. When I called to ask for clarification, Ron told me it was not their job to explain those fees. I found that response unacceptable. It absolutely should be the responsibility of hotel staff to provide guests with accurate information about any charges that may be applied to their account, especially when a guest asks directly. I also asked to speak with someone else, but Ron refused and instead told me he was going to disconnect the call because he felt we were “not communicating.” When I asked how I could file a complaint, he told me there was no one I could speak to. I am extremely disappointed by how this situation was handled. I expect hotel staff to treat guests with courtesy and professionalism and to provide accurate information about hotel policies and fees. I would appreciate a response addressing both the misinformation I received at check-in and the unprofessional customer service I experienced during my call with Ron. Thank you for your time. I look forward to your prompt response.

via Nuitee

Mishanda

Couple · Jul 2026

Liked:Lake

Disliked:Wasn’t to clean

via Nuitee

Melissa

Couple · Jul 2026

A Beautiful Surprise

Liked:Beautiful views. Polite staff. High ceiling in the room.

Disliked:N/A

via Nuitee

Martina

Family With Children · Jul 2026

Quite disappointed based on high reviews on booking

Liked:Really big rooms, seemed clean and spacious. We loved the fact there were plenty animals around, from pelicans, cats, seagulls and other birds. The young guy on the reception was so friendly and tried to make our stay warm and welcome.

Disliked:Definitely pricy parking. The location was horrible, I wonder where the high reviews are coming from on the location part? Is near the biggest port, industrial zone, it must be awful having room looking at the harbor. Bar in the hotel is very expensive, and we were coming from the 5* hotel in San Francisco, however this one beats all prices. We wouldn’t book this hotel again, sorry.

via Nuitee

Location

How to Find Us

700 Queensway Drive

Long Beach · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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