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The Franklin London - Starhotels Collezione

London · GB

The Franklin London - Starhotels Collezione

9
Exceptional589 reviews
  1. Hotel Collection
  2. /Hotels in London
  3. /The Franklin London - Starhotels Collezione
WiFi availableFree WiFiRestaurantSpa/wellness centerSpa/wellness center servicesBar

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center

Location

London, GB

Luxurious Accommodation

Indulge in elegant rooms and suites featuring Italian details and modern amenities, including free WiFi and plush bedding with a pillow menu.

Michelin-Star Dining

Savor exquisite cuisine at The Franklin Restaurant by Michelin-starred chef Alfredo Russo, or unwind with a drink at the stylish bar.

Convenient Location

Located in the heart of Kensington, explore iconic landmarks like the Victoria and Albert Museum and Harrods, all within walking distance. South Kensington underground station is nearby for easy access to the rest of London.

Experience sophistication and convenience at The Franklin London - Starhotels Collezione. Book your stay now for a memorable London getaway.

Loading rooms and rates...

Location

How to Find Us

24 Egerton Gardens

London · GB

+44 20 7584 5533

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

589 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Comfortable bed

Could Improve

  • –Small bathroom
  • –Room lighting issues
  • –Minor service lapses
Cleanliness8.5

Some reviews mentioned issues with bathroom cleanliness and functionality.

Service9.4

Staff were frequently noted as friendly, helpful, and attentive.

Location9.5

Proximity to attractions like V&A Museum and Harrods was praised.

Room Quality8.4

Mixed feelings with comments on the room being dark and issues with space.

Amenities8.4

Certain amenities seem lacking, such as limited bathroom space and USB ports.

Value for Money9.4

Overall, guests felt that the experience justified the cost.

Food and Beverage9.0

Some issues with breakfast service but overall satisfaction with dining.

Overall Experience9.4

Guests described their stays positively, enjoying the hotel overall.

Iuliia

Couple · Sep 2026

9

Perfect location. Comfort.

Liked:The location. The service. The room.
Disliked:Small bathroom

via Nuitee

Glenn

Couple · Aug 2026

8

Excellent

Liked:Amazing location, very accommodating, great staff, wonderful bed. No need to tip as they request an optional service fee at the end, brilliant!
Disliked:Very dark grey colors throughout, beautiful property but a bit dark for my tastes.

via Nuitee

MARTIN

Family With Children · Aug 2026

8

Good

Liked:The staff are amazing. The whole outlook and experience was good
Disliked:The hotel isn’t suitable for young kids and booking.com shouldn’t sell it to families.

via Nuitee

vanessa

Family With Children · Aug 2026

5

Lovely but overpriced and better out there for same costing

Liked:The property was stylish - with a very certain vibe - the staff were pleasant and attentive.
Disliked:In places it felt a bit tired and I found some areas not as clean as expected - I would expect a five star hotel to have some level of snacks in the room - we were given some mini biscuits (size of a thumb nail each) and then charged 50 pounds for the most overpriced snacks I've ever known especially in a five star hotel AND breakfast was included but we still had to pay for service charge on top - this did not feel like a five star experience at all - felt more like a money making scam - having stayed in other premium hotels - it was not what I was expecting - even in London

via Nuitee

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