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The Cumberland, London

London · GB

The Cumberland, London

8.6
Excellent13,495 reviews
  1. Hotel Collection
  2. /Hotels in London
  3. /The Cumberland, London
Free WiFiOffsite parking reservations requiredConference spaceSnack bar/deliConcierge serviceMeeting rooms

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Express check-out, Lot hours - 24 hours, Electric car charging station, Free WiFi, 24-hour front desk

Location

London, GB

Step into a world of comfort and convenience at The Cumberland, London, ideally situated just moments from the vibrant Hyde Park and renowned Frameless Immersive Art Experience.

Comfortable Accommodations

Relax in one of our 900 air-conditioned rooms, featuring LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with complimentary toiletries for a rejuvenating stay.

Dining Delights

Savor delectable British cuisine at our SOUND Cafe, complete with a stylish bar/lounge. Start your day with our buffet breakfast, available during weekdays and weekends for an energizing start.

Eventful Spaces

Planning a gathering? With 4306 square feet of conference space across 17 meeting rooms, our hotel is perfect for events of any size, all supported by our dedicated 24-hour concierge service.

Experience the best of London while enjoying unparalleled amenities at The Cumberland. Book your stay today!

Loading rooms and rates...

Location

How to Find Us

The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL

London · GB

44-207-5235053

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>Parking height restrictions apply. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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THE CUMBERLAND, LONDON

Guest Reviews

What Guests Say

8.6

Excellent

13,495 reviews

Highlights

  • +Excellent location
  • +Friendly staff

Could Improve

  • –Poor cleanliness
  • –Small room sizes
Cleanliness7.3

Multiple reviews mention poor cleanliness and dirty rooms.

Service9.8

General positive mentions of staff interactions, despite some issues.

Location10.0

Frequently praised as excellent and convenient.

Room Quality7.3

Complaints about small and uncomfortable rooms.

Amenities7.8

Some complaints about lack of facilities; basic amenities are present.

Value for Money7.8

Perceived as poor value for pricing based on various comments.

Food and Beverage9.3

No specific mentions, standard quality for this hotel tier.

Overall Experience9.3

Mixed reviews suggest an average but redeemable experience.

Varinia

Couple · May 2026

9

Good for a short stay in London close to main attractions.

Liked:Convenient, clean, quiet and comfortable hotel close to Marble Arch tube station. Hotel had a warm vibe with interesting rock music decor. We had a pleasant although compact room.

via Nuitee

Bernardo

Solo Traveller · May 2026

8

Good location, but a but expensive for what delivers.

Liked:Very well located, at the heart of London and with easy access to the Metro. Overall the room was comfortable, spacious and modern.
Disliked:Just a couple of things.. 1. Waiting time for check-in was quite long. 2. If you are staying on the first floor you will hear a banging sound from the music downstairs all night long… For the cost, you can get better options in London.

via Nuitee

Shaunagh

Solo Traveller · May 2026

4

Unhospitable staff, incorrect information

Liked:The location, size of the rooms, lobby
Disliked:Upon check-in, I asked whether they would be able to accommodate an additional guest in our booking. Because we booked the classic twin, it was explained that due to the size of the room, an additional bed would not fit. As such, my options were to either upgrade to a deluxe twin (for the entirety of my stay, despite me explaining that I only needed it for 1 night), or for me to book a single room for a single night. The price of both worked out as less than £10 difference. So to sway me to upgrade my entire stay, it was explained that the mini bar in the deluxe twin was unlimited. For that reason, we upgraded the entire stay. To our disappointment, the complimentary mini bar was not unlimited. Instead of explaining this clearly to us, they merely delayed refilling the minibar after we called about 5 times that night. The next morning I raised the issue with reception and the manager was not polite or apologetic about it at all. I was told that he knows who checked me in, and she would never say something like that. The complimentary mini bar was only filled once a day, so for the additional per night rate paid for that room size, it would never have made sense to upgrade our entire stay. I was highly disappointed by the incorrect information provided to me upon making my decision at checkin, and then once again for the unhospitable response by the hotel manager. While the hotel is great in terms of location, standard and fittings, the staff are not as helpful or as kind. For the price you pay, it's not worth it.

via Nuitee

Alan

Couple · May 2026

9
Liked:Location, staff were friendly. Good facilities, coffee dock, gym. Tried the Spanish restaurant it was very good.

via Nuitee