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citizenM London Bankside

London · GB

citizenM London Bankside

9.2
Exceptional178 reviews
  1. Hotel Collection
  2. /Hotels in London
  3. /citizenM London Bankside
Free WiFiWheelchair-accessible on-site restaurantHealth or beauty spa nearbyCoworking spacesHealth or beauty spa nearby24-hour business center

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Elevator, Breakfast available (surcharge), Television in common areas, Safe-deposit box at front desk, Multilingual staff, Express check-out

Location

London, GB

Modern Amenities and Dining Options

Make use of convenient amenities, including complimentary wireless internet access and a communal living room. Satisfy your appetite at canteenM, offering a restaurant with a bar/lounge, and a coffee shop/cafe for your dining pleasure.

Business and Event Facilities

Take advantage of the 24-hour business center, express check-in, and express check-out services offered. With 7 meeting rooms available, this hotel is perfect for hosting various events.

Luxurious Guest Rooms

Relax in one of the 192 guestrooms featuring modern amenities like refrigerators and iPads. Enjoy entertainment on the 43-inch Smart TVs and stay connected with complimentary wireless internet access. The premium bedding and rainfall showerheads in the private bathrooms ensure a comfortable stay.

Book your stay at citizenM London Bankside and explore London's iconic landmarks just a short walk away.

Loading rooms and rates...

Location

How to Find Us

20 Lavington Street, Surrey House, London, England, SE1 0NZ

London · GB

+44 20 3519 1680

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

178 reviews

Highlights

  • +Great location
  • +Helpful staff
  • +Clean and modern facilities
  • +Excellent breakfast options

Could Improve

  • –Cramped room size
  • –Some issues with room temperature and mattress quality
Cleanliness9.3

Overall cleanliness was noted positively, with comments about the hotel being very clean.

Service9.8

Staff were very helpful and attentive, providing good service during stay.

Location9.3

Good location close to subway and restaurants, appreciated by guests.

Room Quality8.2

Several comments about cramped rooms; some issues with the mattress noted.

Amenities9.3

New, modern amenities including integrated tech for room controls.

Value for Money9.2

Overall good value mentioned, especially for the amenities and service quality.

Food and Beverage9.3

Breakfast selection was praised with healthy options available.

Overall Experience9.3

Overall experience rated positively with most aspects of the stay appreciated.

Ruben Jr

Friends · Oct 2025

10
Liked:Very clean hotel. Friendly staff.

via Nuitee

David

· Oct 2025

8
Liked:.

via Nuitee

Sheng

Family · Oct 2025

6
Liked:The room was fine and had some cool tech controls, but it was too small—no coffee machine, no water cup, just a bed and a bathroom.

via Nuitee

Aubrey

· Oct 2025

8
Liked:Clean room and staff were nice. The room was a little hot and stuffy despite the room being set to 18C with a high fan. Otherwise, it was a great stay and what I expcted from a CitizenM location.

via Nuitee

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