Bermonds Locke, Tower Bridge

Multiple guests reported hygiene problems: mice in the bar area, mould and stained walls in rooms, a musty bathroom smell, orange residue in the shower and old dirt found under a couch. Cleanliness is therefore below average.

Several reviews praise staff as extremely accommodating and helpful on check-in/out; while understaffing and an instance of housekeeping entering unannounced were noted, the direct guest-facing interactions described were very positive.

Location repeatedly praised: central but slightly removed from the busiest areas, excellent transport links and convenient for sightseeing — consistently described as a strong point.

Many guests found the rooms comfortable and as expected (clean, comfortable beds, suited their needs), though some outliers reported mould, scuffed decor or maintenance issues; overall guest sentiment about room comfort was strongly positive.

The aparthotel format (kitchen, small lounge) and on-site café (Café Locke) are appreciated; some missing or broken items were noted (no coffee machine in some units, breakfast-area machine broken), but the overall amenities offering was viewed favorably by most guests.

Mixed to negative sentiment on value: a few guests explicitly called the property overpriced and recommended booking elsewhere, indicating below-target value perception.

Guests used the on-site café positively (Café Locke). Some operational issues were reported (broken coffee machine in breakfast area, spoiled milk sachets), yet food/beverage access via the café and guest satisfaction with dining options was strong overall.

Overall impressions skew positive: many reviewers described the stay as lovely, comfortable, and a good base for exploring London despite specific issues (cleanliness, some maintenance). The net guest experience is strongly favorable.