Best Western Plus Bentley Hotel

Mixed reports: several guests noted sticky surfaces, stained/mouldy bathroom areas and shabby furniture, though some reviews described rooms as clean.

Generally excellent front-line staff: repeatedly described as friendly, professional and helpful (named staff praised); some comments about lack of overall management but front-desk service is a strong point.

Very positive: many guests praised the central/ideal location, proximity to transport, and ample parking; occasional noise issues for rooms facing busy roads.

Rooms often described as large and comfortable (good beds) but with tired bathrooms, worn furnishings, old noisy AC units and shower control problems.

Some useful amenities (parking, breakfast, neighbouring restaurant) but multiple operational failures reported (no running water, lifts out of order), plus no phone signal in rooms and a windowless bar area.

Mixed perception: reasonable for location and comfortable rooms for many, but serious service/maintenance failures (water outages, cleanliness issues) lowered perceived value for some guests.

Breakfast frequently praised and some good restaurant experiences, though other guests described the food as average or not very good.

Overall a mostly comfortable stay with strong staff and location, but significant negatives (no water, broken lifts, maintenance/cleanliness issues) reduced overall satisfaction for several guests.