Name: Hotel Magic Mountain SPA & Conference center
Address: La Fortuna de San Carlos, Arenal Volcano, La Fortuna, Alajuela, 414417, La Fortuna, 414417
Telephone: +506 2479 7246
Rating: 8.6

Hotel Magic Mountain SPA & Conference center, La Fortuna | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantWheelchair-accessible pool

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Conference space, Hiking/biking trails nearby, Kayaking nearby, Scooter/moped rentals nearby, Rafting nearby, Free breakfast

Location

La Fortuna, CR

Luxurious Spa and Pool Area

Indulge in relaxing spa treatments or take a dip in the outdoor pool and spa tub. End your day with some karaoke fun!

Delicious Dining Experience

Enjoy international cuisine at Lina's, a poolside family restaurant with a bar/lounge. Room service is also available for a cozy night in.

Convenient Amenities and Services

Take advantage of complimentary wireless internet, concierge services, and room service. Plus, with an airport shuttle and free parking, exploring nearby attractions is a breeze.

Book your stay at Hotel Magic Mountain SPA & Conference center for a rejuvenating getaway in La Fortuna's tranquil surroundings.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

214 reviews

Highlights

+Friendly staff
+Great location
+Delicious breakfast

Could Improve

–Cold hot springs
–Some cleanliness issues

Cleanliness8.2

There was some mold in the bathroom but overall clean.

Service9.1

Staff was friendly, helpful, and provided excellent service.

Location8.9

Great location close to everything and felt safe.

Room Quality8.5

Rooms were spacious, though had some issues like a non-working hot tub.

Amenities8.3

Pool area and hot tubs were nice, but the hot springs were reported as cold.

Value for Money8.5

Generally good value, though some guests mentioned alternatives could be better.

Food and Beverage8.7

Breakfast buffet was very good with a variety of options.

Overall Experience8.7

Overall positive experience with some minor drawbacks.

michaelcQ5372SY

Couples · Apr 2026

Poor Customer Service and Safety Concrns

Liked:This hotel has some positives – the volcano views are great, the pool area is nice, and the restaurant and restaurant staff were genuinely excellent (easily the best part of our stay). Breakfast itself was fairly basic but adequate. Unfortunately, our stay was overshadowed by poor customer service and a concerning safety issue. I was trapped in the lift during our stay, which was extremely distressing. On the same day, I was also disturbed at around 3:30pm and asked to move my car with no clear explanation. I had been asleep and had consumed alcohol earlier in the day, so was not in a suitable state to drive. When I later asked reception for an explanation, I was met with unhelpful staff and was simply laughed at, which I found very unprofessional. As a result, we decided to check out a day early and had to arrange alternative accommodation at our own expense. It’s a shame, as the hotel itself has potential, but the service and handling of issues significantly impacted our overall experience. I hope management take this feedback seriously and make improvements going forward.

via tripadvisor

T2566JDlizar

Couples · Mar 2026

Not pleased with customer service

Liked:Recently had to cancel 3 days vacation due to 92-year-old mother-in-law taking a turn for the worse . We gave 48 hr notice and Magic Mountain would not reimburse/ partially reimburse . Surely they could easily rebook especially since it's spring break and it's peak travel season. Where is the compassion? As if we're not hugely disappointed on cancelling a trip of a lifetime on top of dealing with family health issues? We will definitely not we book when we do reschedule.

via tripadvisor

sandrasI2392KE

Family · Mar 2026

Great Hotel

Liked:This is a great hotel , all the staff are very helpful . Breakfast great Rooms very nice . No wardrobe for clothes We had a balcony and could look out at the mountains with an added bonus of viewing some lovely birds early in the morning Nice swimming pool and jaccuzis

via tripadvisor

DAC

Friends Getaway · Mar 2026

Cold shower and warm room : (

Liked:Registration: Polite, easy and very friendly. That was the highlight. Breakfast: Ate once and never returned. Pool: clean. Bar: High prices but wonderful service. Room: This is where it went horrible. I had zero hot water the entire trip. Reported it three times but nothing was done. On checkout the manager stated sorry the water was not to your liking. No there was no hot water… I manage and own apartments so I’m aware of what hot water should be. This was horrible after a long day. My room had a hot tub. Joke as it has no stop and would take two hours to fill the spout on it. In fact I asked for a stop and was told none have it. I said so is the hot tub for decor only to which she replied yes. Again manager never addressed. Overall good staff with horrible leadership and completely incompetent maintenance staff. There are so many better places to stay for the price. Talked to other people staying there that felt the same way. Find another place!

via tripadvisor

Location

How to Find Us

La Fortuna de San Carlos, Arenal Volcano, La Fortuna, Alajuela, 414417

La Fortuna · CR

+506 2479 7246

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Contactless check-in and contactless check-out are available.
A deposit may be required at the property.

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