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Cinnamon Citadel Kandy

Kandy · lk

Cinnamon Citadel Kandy

8.6
Excellent1,188 reviews
  1. Hotel Collection
  2. /Hotels in Kandy
  3. /Cinnamon Citadel Kandy
Offsite parking discounted rates availableParkingOffsite parking discounted rates availableSecured parkingRestaurantPool sun loungers

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Offsite parking discounted rates available, Guest education on local ecosystems and culture, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Kandy, lk

Spectacular Outdoor Pool

At Cinnamon Citadel Kandy, enjoy a refreshing swim in our spectacular outdoor pool located 500 metres above sea level. Each air-conditioned room offers fine bedding, a minibar, and a TV with cable channels for your comfort.

Dining Excellence

Indulge in international cuisine at Panorama Restaurant or savor continental dishes at Cafe C. Unwind at The Lounge with a variety of beverages and light snacks to choose from.

Convenient Amenities

Stay connected with free Wi-Fi, and let our tour desk assist in planning trips to attractions like the Pinnawala Elephant Orphanage. With a prime location just a 20-minute drive from the Sacred Tooth Relic of Lord Buddha site, Cinnamon Citadel Kandy offers both comfort and convenience.

Book your stay now at Cinnamon Citadel Kandy for a memorable experience!

Loading rooms and rates...

Location

How to Find Us

Srimath Kuda Ratwatte Mawatha

Kandy · lk

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that from December 24th to December 31st, supplements may apply for the Gala Dinners. Please note that all confirmed reservations will be billed in USD. The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Please note that the resort may contact the cardholder for verification purposes. Please note that all cancelations will be charged, including taxes. Please note that we will charge an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, if the final room bill is paid in LKR.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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CINNAMON CITADEL KANDY

Guest Reviews

What Guests Say

8.6

Excellent

1,188 reviews

Highlights

  • +Friendly staff
  • +Delicious food

Could Improve

  • –Inconsistent room cleanliness
  • –Limited meal choices
Cleanliness8.2

Some reviews highlighted cleanliness positively, but a negative review indicated issues such as stinky rooms and poor maintenance.

Service9.1

Multiple mentions of polite, friendly, and helpful staff reflect a very positive sentiment towards service.

Location8.8

Review mentions a lovely atmosphere and a tranquil location, adding to the positive perception.

Room Quality8.4

Rooms were generally described as spacious and well-kept, but some issues in the reviews downgraded sentiment.

Amenities8.6

Amenities such as the pool were positively noted, but not all aspects were highlighted.

Value for Money8.6

Value for money received mixed reviews, with some feeling the price was high for the services provided.

Food and Beverage8.3

Food was frequently praised, though a review noted inconsistencies across days offering a mixed view.

Overall Experience8.9

Generally positive reviews indicate a satisfying overall experience, balancing some negative sentiments.

Dannielle

Solo Traveller · May 2026

10
Liked:Everything! From the moment we arrived with a refreshing drink to the moment we checked out we loved our stay. The rooms were comfortable, pool was beautiful, breakfast was delicious and the staff were exceptional. In particular, Sasi was so engaging every morning, especially with our kids. Nothing was a problem and loved our stay.

via Nuitee

Nicola Ann

Extended Group · May 2026

8

Very welcoming and friendly going the extra miles to help with our requirements

Liked:Everything the location the staff the facilities
Disliked:Room locations have to walk to the main areas

via Nuitee

Arie

Family With Children · May 2026

7

Hotel with authentic Sri Lankan vibe, clean and value for money.

Liked:The authentic Sri Lankan atmosphere both because of the design, decoration, and hospitality of the staff. The breakfast was very good with much variety and goof flavors.
Disliked:Only after several complaints, our request for two rooms close together was honored. The dinner buffet was below expectation because many of the dishes ran out and took a long time to replenish.

via Nuitee

Ibrahim

Couple · May 2026

7

Nice place and clean. But they need to improve

Liked:Location very quiet. Hotel is very nice.. surrounded by nature
Disliked:We had to remind the staff to clean the room. Plus they take long time to check you in or out. And they don’t have a good gym.. was very simple.

via Nuitee