Name: The Westin Jakarta
Address: Jl. H.R. Rasuna Said Kav. C-22 A, Jakarta, 12940
Telephone: +622127887788
Rating: 9.4

The Westin Jakarta | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Jakarta, id

Luxurious Accommodation with Breathtaking Views

Spectacular Facilities for Relaxation and Wellness

Enjoy the indoor pool, fitness centre, and spa facilities during your stay. Unwind and rejuvenate in style at The Westin Jakarta.

Culinary Delights and Rooftop Dining Experience

Indulge in healthy dishes at various dining outlets. Experience Japanese-Peruvian fine dining at Henshin while sipping cocktails at the alfresco rooftop bar with stunning city views.

Convenient Location and Exceptional Service

Strategically situated in the Setiabudi district, close to the Central Business District, with helpful staff available 24/7 for all your needs. Book now for a memorable stay at The Westin Jakarta.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.4

Exceptional

293 reviews

Highlights

+Friendly staff
+Delicious food
+Great service

Could Improve

–Murky pool water
–Firm mattress concern

Cleanliness8.5

The swimming pool water was murky and needed cleaning, which affected the overall cleanliness rating.

Service9.9

Staff were noted as friendly and helpful, with several positive mentions of individual team members.

Location9.5

Strategically located, suitable for events and meetings, received positive feedback.

Room Quality9.4

Rooms were clean and spacious, though some feedback indicated mattress firmness could be improved.

Amenities9.0

Amenities such as the inside pool were mentioned positively, with room for enhancement noted.

Value for Money9.4

Overall good value as noted by various positive reviews about experiences provided.

Food and Beverage9.5

The breakfast and tea experiences received positive comments, enhancing the food and beverage rating.

Overall Experience9.9

Overall positive experiences with memorable moments during stays and events.

Andrew

Family With Children · Jul 2026

Liked:Good location, superb lobby with good view at the 52nd floor

Disliked:None

via Nuitee

Gintaras

Couple · Jun 2026

Liked:Stunning Views. Being in one of the tallest buildings in the city offers an unmatched perspective of Jakarta. The location is also highly convenient. The staff throughout the hotel were consistently friendly and welcoming. The restaurant offered a really nice dining experience, both at breakfast (good cappuccinos) and dinner.

Disliked:I did not appreciate being lured into a "coffee tasting" that was clearly just a high pressure sales tactic to upsell me on products. The carpet in the room emitted a strange, unpleasant smell that made it difficult to breathe comfortably, which was a major issue for my allergies.

via Nuitee

Danny250923

Family · Jun 2026

WORST EXPERIENCE OF MY LIFE.

Liked:I booked a room Executive, Club lounge access, Guest room. When I checked in, I approached guest service agent Ariza Fadillah. There was no queue when we checked in with him. I told him my room included a lounge. I wanted to check in at the lounge. However, he insisted on checking in on the 52nd floor, not the lounge. I checked in around 2:15 PM, and the deposit payment was at 2:25 PM. He then said the room wasn't ready yet and asked me to wait. He didn't tell me about the hotel's facilities, such as the restaurant, swimming pool, spa, or lounge. I then asked about the hours for afternoon tea, EC, and BF, and he handed me a piece of lounge information. He didn't take the initiative to tell me about the hotel's facilities. I then asked him why I didn't just check in at the lounge. He said I could check in here and in the lounge with unfriendly gesture. He then had a colleague take me to the lounge. We booked a room with a lounge so we could sit down when we checked in because we had a baby with us. However, I had to check in standing with the unfriendly FDA Ariza Fadillah. So we were very disappointed with the first impression given by the front desk agent ariza fadillah. We have all the recorded evidence of our conversations with him. The room was only available at 3:10 PM. There was nothing special in the room, no room upgrade, just be well and unfriendly reception from guest service agent ariza fadillah ruined our mood. All the staff in the lounge provided excellent service, we really appreciate it. Thank you so much. When staying at a hotel, we usually spend money on dinner, the spa, and brunch. However, we didn't do that when we stayed at the Westin because the unfriendly reception from FDA Ariza ruined our mood. You should know that a friendly, sincere, and informative FDA can increase hotel revenue.

via tripadvisor

Krishnan

Couple · Jun 2026

Liked:Everything

Disliked:Breakfast...less choice on chicken

via Nuitee

Location

How to Find Us

Jl. H.R. Rasuna Said Kav. C-22 A

Jakarta · id

+622127887788

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that Debit and Credit cards will be authorized upon check-in with the amount of your stay, plus a deposit to cover incidentals. Kindly note, the card used at the time of booking, has to be presented upon check-in. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

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