B&B HOTEL Jacksonville Airport - Newly Renovated!

Multiple guests described rooms as very clean on arrival, though there were isolated but significant issues reported (dead roach, hair in bathtub, pungent cushion odor).

Mostly praised (friendly, polite, excellent customer service mentioned); a few service failures noted (billing/charge issues, refusal to rebook for pet).

Limited comments aside from parking problems (rental company blocking spots) which negatively impacted guests' experience.

Frequently described as modern, newly renovated and nicely appointed (fridge, good surfaces); occasional negatives include thin walls and a loud AC.

Breakfast was suspended for renovations and there is no elevator; a room fridge was appreciated but some onsite facilities (laundry) were unclear or unavailable.

Mixed perceptions: several guests felt the facility was not worth the price paid, especially when advertised amenities (breakfast) were unavailable and no compensation was offered.

Breakfast was not available during renovations and this was a notable negative for multiple guests who expected it.

Many guests reported enjoyable stays with clean rooms and friendly staff, but serious negatives for some (pest/hygiene issues, neighbor noise, parking, billing problems) created a mixed overall impression.