Jacksonville · US

Aloft by Marriott Jacksonville Tapestry Park

Name: Aloft by Marriott Jacksonville Tapestry Park
Address: 4812 Deer Lake Drive West, Jacksonville, FL 32246-4409
Telephone: +1 904-998-4448
Rating: 9

Exceptional611 reviews

WiFi availableFree WiFiParkingFree ParkingSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Jacksonville, US

Modern Accommodations

Experience comfort and style at Aloft Jacksonville Tapestry Park with spacious rooms featuring 55-inch flat-screen TVs, work desks, and complimentary bottled water. The 9-foot ceilings and large windows create a bright and airy atmosphere for a relaxing stay.

On-Site Amenities

Indulge in cocktails, wine, and martinis at the trendy w xyz bar, or enjoy a meal at the a la carte restaurant. Stay active at the fitness center or take a refreshing dip in the outdoor pool. With meeting facilities available, this hotel is perfect for both leisure and business travelers.

Convenient Location

Situated near St. Johns Town Center, guests have easy access to premier shopping destinations. Explore nearby attractions like the Museum of Science and History, the University of North Florida, and EverBank Field during your stay at this pet-friendly hotel in Jacksonville, Florida.

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Location

How to Find Us

4812 Deer Lake Drive West

Jacksonville · US

+1 904-998-4448

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Jacksonville · US

Aloft by Marriott Jacksonville Tapestry Park

Exceptional611 reviews

WiFi availableFree WiFiParkingFree ParkingSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Jacksonville, US

Modern Accommodations

On-Site Amenities

Convenient Location

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

611 reviews

Highlights

+Comfortable
+Clean
+Friendly service
+Good value

Could Improve

–Room smelled musty
–Lack of microwaves

Cleanliness9.3

Generally clean based on multiple positive mentions; however, slight concerns were noted about the room smelling musty.

Service9.8

Staff were frequently described as friendly and helpful, contributing positively to the overall experience.

Location9.3

The hotel location received positive comments regarding convenience and proximity to dining options.

Room Quality8.3

While most reviews praised the rooms, some guests found certain accommodations uncomfortable or below expectations.

Amenities8.3

Some amenities such as microwaves were noted as lacking, but basic services were satisfactory.

Value for Money9.3

Guests considered their stay to be cost-effective with great value for the services provided.

Food and Beverage8.8

Breakfast was positively received, but other food options required ordering.

Overall Experience9.3

The overall sentiment from multiple reviews indicates a positive experience with only minor complaints.

Tara

Solo Traveller · Aug 2026

Liked:Sam at the front desk was a super guy! We enjoyed talking to him each day. The hotel is easy access, and the property is very nice.

Disliked:Our bed was so hard. It’s one of the most uncomfortable beds I’ve ever slept on, and my daughter and I suffered in pain for three nights. Also, there’s no shelf in the shower for guests to place their own shampoos and soaps. Other than that, the room was spacious and super nice with the shelves and closet area.

via Nuitee

charlenemM7350ZA

Family · Aug 2026

Unwelcome During an Already Difficult Stay

Liked:My stay at Aloft Jacksonville Tapestry Park was unacceptable and added unnecessary stress during an already painful time for my family. I was in Jacksonville with my 10-year-old son to attend my aunt’s funeral. On Friday, we traveled to Jacksonville and went straight to my aunt’s viewing before checking into the hotel afterward. After traveling and attending the viewing, we were grieving, emotionally exhausted, and simply needed to settle into our room and get some rest before her funeral service the following morning. Instead, around and after midnight, we were subjected to three phone calls from the front desk over false allegations of loud music and excessive noise coming from our room. I was in the shower when the calls came in and did not answer the first two. When the phone rang a third time after midnight, I had to get out of the shower to answer it. My 10-year-old son was in bed trying to sleep. We were not playing music, the television was not loud, and we were not creating a disturbance. When I answered the third call, I was told that another guest had complained about loud music and excessive noise coming from our room. I immediately stated that we were not creating a disturbance. My issue is not that another guest was permitted to make a complaint. My issue is that the hotel repeatedly acted on a false allegation against my room without establishing that the alleged disturbance was actually coming from us. I have repeatedly asked one straightforward question: Did any hotel employee personally hear or verify loud music or excessive noise coming from our room? Despite multiple communications and management’s own stated investigation, I still have not received confirmation that any employee did. Management’s latest responses have left me appalled by how this matter continues to be handled. Crystal Barnes stated that the Night Auditor acted based on information “reported to the front desk” and that the hotel’s position remains unchanged. General Manager Scott Wellington stated that staff members were interviewed and security video of our arrival was reviewed. Neither response established that an employee personally verified loud music or excessive noise coming from our room. Reviewing security video of our arrival does not establish that excessive noise was coming from our room around and after midnight. After interviewing employees and reviewing video, management still has not provided an answer showing that the allegations against us were independently verified. I am deeply disturbed that after management’s own investigation, this central concern still has not been addressed. Instead, management continues to defend how the situation was handled while relying on another guest’s allegations. I am disgusted that after traveling that day, going directly to my aunt’s viewing, and finally getting to our hotel room afterward, I had to get out of the shower after midnight to answer the third phone call and defend myself and my 10-year-old son against false allegations. We needed rest and basic consideration during an already painful night, not repeated phone calls accusing us of something we were not doing. I understand that hotels have a responsibility to respond to guest complaints. However, that responsibility does not eliminate their obligation to treat the guest being accused fairly or to make a reasonable effort to determine where an alleged disturbance is actually coming from before repeatedly contacting that room. I am extremely frustrated that management had multiple opportunities to meaningfully address this situation but instead chose to defend how it was handled and inform me that they consider the matter “resolved and closed.” It is not resolved simply because management has decided to stop addressing it. I will not accept this being reduced to a difference of opinion between guests. My son and I know what was occurring inside our room. We were not playing loud music, we were not being excessively loud, and we were not creating a disturbance. We were paying guests who should have been allowed to rest after an emotionally difficult day without being repeatedly disturbed over false allegations. My son and I were made to feel unwelcome during an already painful weekend. I expected accountability, fairness, and basic consideration from a Marriott-affiliated property. Instead, we were repeatedly disturbed over false allegations, management has still not established that any employee independently verified those allegations, and they ultimately chose to close the matter rather than meaningfully resolve it. That is unacceptable.

via tripadvisor

Willie

Solo Traveller · Aug 2026

Liked:Everything

Disliked:Nothing really

via Nuitee

Christen

Couple · Jul 2026

Comfortable, clean, friendly helpful staff.

Liked:Clean and pretty.

Disliked:No complaints.

via Nuitee

Location

How to Find Us

4812 Deer Lake Drive West

Jacksonville · US

+1 904-998-4448

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.