Name: The Westin Jackson
Address: 407 South Congress Street, Jackson, 39201
Rating: 9

The Westin Jackson | Member Rates | Dyme

WiFi availablePaid WiFiParkingValet parkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Jackson, us

Luxurious Accommodation

Experience a lavish stay at The Westin Jackson, located just 1.8 km from Mississippi Coliseum. Enjoy top-notch amenities including free bikes, private parking, and a fitness centre. Indulge in the convenience of room service and a 24-hour front desk at this 4-star hotel.

Relaxation and Convenience

Unwind in the indoor pool or make use of the on-site ATM. For business travelers, take advantage of the well-equipped business centre available for your convenience.

Prime Location

Conveniently situated near Jackson Convention Complex and Mississippi Veterans Memorial Stadium, The Westin Jackson offers easy access to key attractions. With Jackson-Evers Airport just 16 km away, your journey to luxury begins as soon as you arrive.

Book your stay at The Westin Jackson now for a truly unforgettable experience.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

383 reviews

Highlights

+Professional staff
+Comfortable beds
+Great location
+Good breakfast

Could Improve

–Parking issues
–Dirty room
–Valet staff unfriendly
–Security concerns

Cleanliness7.6

There were dirty stains on one of the beds, which is concerning.

Service9.6

Overall, the staff was very professional and lovely, with notable friendly valet service.

Location9.6

Great location, easy access to various sites.

Room Quality8.5

Beds were comfortable, but some issues were noted with the room during stay.

Amenities9.1

Amenities were satisfactory, but the spa may not meet everyone's expectations.

Value for Money8.5

The price seems high for a hotel of this rating considering breakfast was not included.

Food and Beverage9.6

Breakfast received high praise and was a highlight of the stay.

Overall Experience9.6

Overall, a very enjoyable stay with some minor issues that didn't detract significantly.

Compass603459

Business · Jul 2026

The Staff are Amazing, Truly!

Liked:Our organization recently hosted our annual conference in Jackson, and overall we had a wonderful experience staying at the Westin. We brought a large group, and I know that serving conference attendees comes with its own unique demands. Because of that, I want to make sure the employees who made our stay exceptional receive the recognition they deserve. The hospitality shown by Aavisha, Anisha, Jaquon, Michael, Juana, Ahmed, Lahenry, Ali, Dayan, and Velma (please forgive any misspellings) was outstanding. Every interaction with them was marked by kindness, professionalism, patience, and a genuine willingness to help. Whether they were answering questions, accommodating requests, or simply greeting our attendees with a smile, they consistently made people feel welcomed and cared for. As the president of an organization hosting a multi-day event, I pay close attention to how staff interact with guests. These team members represented the hotel exceptionally well. They worked hard, remained gracious under pressure, and contributed significantly to making our conference attendees feel comfortable throughout our stay. They are exactly the kind of hospitality professionals who create loyal guests and positive memories! Thank you all truly! Unfortunately, one experience did not reflect the same standard of service. During our stay, we had an interaction with the restaurant manager, Ciera, that was disappointing. Our group was quietly working on our laptops in the restaurant when she reported to management that we were conducting a Zoom meeting and disrupting the space. That simply was not true. Rather than approaching us directly to clarify any concerns, inaccurate information was shared about our group, creating an uncomfortable situation. I was also disappointed by what I observed during a particularly busy breakfast service. I asked for a coffee refill because I noticed our server was understandably overwhelmed while Ciera was standing and talking with the bartender. Instead of stepping in to support her staff, I was told the server was busy and would get to me when she could. Shortly afterward, members of our group overheard Ciera complaining to a front desk employee about having to assist our group and clean up after us. That conversation was actually how we first realized there was an issue. As someone who leads an organization myself, I understand that large groups can be demanding and that busy service periods can be stressful. Those moments, however, are when leadership is most visible. The strongest leaders support their teams, model professionalism, and help create positive guest experiences, even during challenging shifts. In this instance, that was not what we observed. Thankfully, this experience was the exception rather than the rule. The overwhelming majority of the Westin staff demonstrated warmth, professionalism, and genuine hospitality from beginning to end. Their dedication far outweighed this isolated experience, and they deserve to be recognized for the care they showed our attendees. Thank you to everyone on the team who helped make our conference a success. We sincerely appreciate your hard work and hope the employees mentioned above receive the recognition they have earned.

via tripadvisor

Anthony

Solo Traveller · Jul 2026

Liked:Great customer service

via Nuitee

Sydney

Family With Children · Jul 2026

Awful

Liked:Nothing at all

Disliked:Paid for valet and the parked our car on the side of the street, and it wasn’t even locked. Trash was still full when we walked into our room and drank out of water bottles on counter. Hair on the blankets on the bed. Overall wasn’t a great experience and will never stay again, and don’t recommend anyone else does either!

via Nuitee

Gloria

Couple · Jul 2026

Liked:Felt safe and secure

Disliked:No parking. Had to pay a valet service

via Nuitee

Location

How to Find Us

407 South Congress Street

Jackson · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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