Name: Sunbay Resort
Address: 4810 Central Avenue, Hot Springs, Arkansas, 71913, Hot Springs, 71913
Telephone: 1-501-5254691
Rating: 8

Sunbay Resort, Hot Springs | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantWheelchair-accessible pool

Check-in / Check-out

From 04:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

Free WiFi, Designated smoking area, Wheelchair accessible, Picnic area, Elevator, Wheelchair accessible parking

Location

Hot Springs, US

Relaxing Outdoor Pool and Picnic Area: Enjoy a refreshing dip in the outdoor pool or unwind in the peaceful picnic area.

Delightful Dining Experience: Indulge in a satisfying meal at the hotel's restaurant and cap off your day with a drink at the cozy bar/lounge.

Convenient Amenities: Benefit from complimentary Wi-Fi, laundry facilities, and free self-parking for a hassle-free stay.

Escape to Sunbay Resort in Hot Springs for a memorable getaway. Book now to experience comfort and convenience at its best.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

111 reviews

Highlights

+Great service
+Wonderful experience
+Nice amenities

Could Improve

–Cleanliness issues
–Room comfort issues

Cleanliness7.5

Some bugs were found around the stove.

Service9.0

Service was great, even with a 2am checkout.

Location8.5

Great view, relaxing atmosphere.

Room Quality7.0

Mattress felt like a boxspring, impacting sleep quality.

Amenities8.0

Facilities were great; kids loved the pool.

Value for Money8.0

Overall experience worth the price.

Food and Beverage8.0

Standard quality for this hotel tier.

Overall Experience8.0

Wonderful experience; will keep coming back.

rodlwatson

NONE · Jul 2025

Outstanding Location, but some Bad Circumstances

Liked:We really enjoyed our stay at this facility, however there were some issues that need to be addressed: 1. We booked a 1-week stay from Monday to Monday through RCI. However when we arrived at the resort, we were told that their weekly stays were Friday to Friday and Sunday to Sunday. Therefore, we were forced to move to a difference building on Friday. This was an enormous inconvenience and to both me and my guests. We had to checkout by checkout-time and then wait until check-in time before being assigned a new suite. In addition, the suite that we moved from was never reoccupied for the remainder of our stay. 2. Though the rooms were very clean, the ceiling fan was covered in so much dust, it was actually hanging from the blades. Also, carpets were badly stained in places. 3. There is no housekeeping service during the week. Guests are required to take out there own trash each day if needed, and also take dirty towels and washcloths to the office to exchange for clean ones. 4. At checkout, they require that you strip the beds, place dirty sheets in a provided laundry bag, take out your trach, and then load and start the dishwasher.

via tripadvisor

gkaufmann_com

Couples · Jun 2025

The Good, Bad, and Ugly

Liked:I own two timeshares for the past 30 years. I am assuming I have the worst room in the resort, I should hope not all units are like this. I asked to not be placed in building C but was told they are all booked. Building C is behind building B with great porch views of building B and their parking lot. The building is on a hill, and there are very many rickety wood steps (guessing about 50 feet) leading down to the main reception building with the pool. I would not go on those steps again. Having to drive the car to the reception area and the pool was very inconvenient. GOOD - Checkin was easy, bed is comfortable, furniture is nice. There are ceiling fans in the bedroom and living room. Small 32 inch TVs in the bedrooms and living room. There is a fireplace surrounded by mirrored walls. Our unit had a washer and dryer. Nice tall posters on the bed - but I could not see the TV when lying in bed. BAD - Popcorn ceilings, shower barely warm, and cheap cabinets from the 70's. Very dark - dark brown furniture, big dark wood dining table, darker floor, and dark brown bead board type of paneling. Porch had two black chairs and a white table, white lounger, and 3 white chairs making it a bit crowded). Two of the white chairs and the lounge were broken. In addition there was a spindel missing on the wood railing the could easily allow a child to fall two stories to the parking lot below. The porch was not swept with lots of debris in the corners. UGLY - kitchen, dining room, and bathrooms had this very dirty, uneven, brown flagstone tiles with black grouting. They not only looked filthy and stained, the corners were discusting. they looked like people had been walking and dumping things on the floors for 50 years and they gave up trying to clean them. Apparently they do not seal the stones or do anything to make them less purous. In the master bedroom there was a section with the sink and a huge 2 person whirlpool. That would have been ok - but when putting in the big whirlpool it only left less than 3 feet wide for the room with the toilet and a few inches more for the shower. Sitting on the toilet, feet on the dirty field stone floor, I actually had to lift my arm to get the toilet paper off the roll. The master bathroom is disgusting, the other bathroom in the other bedroom was bigger with only partial flagstone and some carpeting.

via tripadvisor

Don1322

NONE · Jun 2025

Clean, but "dated"

Liked:The staff was kind and very helpful. The rooms were very clean, but the "resort" itself doesn't seem to have been updated since perhaps the 1980's. The halls were very run down looking. They haven't even bothered to update any of their signage (even the elevator certificates were expired).

via tripadvisor

santhoshsonti

Family · Jun 2025

Terrible customer service - Michelle

Liked:There was a power outage on the day we are supposed to check-in on May 16th of 2025. Michelle says only Judy takes care of third party reservations. Judy is out sick for over 3 weeks so I asked for Judy's manager and I get a cold shrug. Michelle says, it's an act of nature we weren't able to check you in cause our machines didn't work due to power outage so we won't issue refund. How was DoubleTree right across able to check me in? GENERATOR - yes as simple as that. Now they wanna steal my money because they did not have a generator to check me in. Michelle is super rude and doesn't transfer my call over to the supervisor after asking multiple times on multiple calls. All she has to say is speak to Judy (who's in the hospital). How can a report be operated on ONE person for Third party?

via tripadvisor

Location

How to Find Us

4810 Central Avenue, Hot Springs, Arkansas, 71913

Hot Springs · US

1-501-5254691

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.