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Masutomi Ryokan

Hakone · JP

Masutomi Ryokan

9.4
Exceptional475 reviews
  1. Hotel Collection
  2. /Hotels in Hakone
  3. /Masutomi Ryokan
WiFi availableFree WiFiParkingFree ParkingPrivate parkingLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hakone, JP

Luxurious Hot Spring Experience

Indulge in open-air hot spring baths at Masutomi Ryokan, just a short walk from Hakone Yumoto Train Station. Relax and unwind in the soothing waters, perfect for rejuvenating both the body and mind.

Diverse Room Options

Choose from Japanese-style rooms with traditional futon bedding or rooms with Western beds and a tatami seating area. Enjoy modern amenities such as a TV and telephone, ensuring a comfortable stay. Plus, free Wi-Fi is available throughout the property.

Culinary Delights

Savor traditional Japanese meals made with organic vegetables and fresh seafood at the on-site Fukuryu-an restaurant. Immerse yourself in the local cuisine for a truly authentic dining experience.

Experience luxury and comfort at Masutomi Ryokan - book your stay now for an unforgettable getaway.

Loading rooms and rates...

Location

How to Find Us

Yumoto 656

Hakone · JP

+81 460-85-5775

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note there is no elevator at the property. Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation. The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification. Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival. Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out. In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 18:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

475 reviews

Highlights

  • +Authentic experience
  • +Friendly staff
  • +Excellent location
  • +Clean and comfortable rooms

Could Improve

  • –Lack of certain room amenities
  • –Food quality inconsistent with price
Cleanliness9.4

The rooms were clean, although a few mentions of a musty smell in selected areas.

Service10.0

Guests praised the service as top notch, with friendly and accommodating staff.

Location9.9

Easily accessible location close to the train station and local amenities.

Room Quality8.4

Rooms were described as nice and comfortable but lacked some requested amenities.

Amenities9.4

Private onsens and additional facilities were highlighted as major positives.

Value for Money8.4

A few reviews suggested the food quality did not match the high price of the stay.

Food and Beverage9.4

Food was praised for its quality and the use of local ingredients, though some authentic flavors may not appeal to all.

Overall Experience10.0

Overall, guests reported a wonderful and authentic stay, frequently expressing willingness to return.

Leandro

Solo Traveller · Sep 2026

10
Liked:The meals were amazing, the staff is very kind, and the place is beautiful and peaceful. The private onsen was a great plus!

via Nuitee

Gleeson

Couple · Aug 2026

10

Traditional Japan

Liked:Excellent place!! The breakfast was amazing

via Nuitee

Ben

Couple · Aug 2026

10

Very traditional feeling, good value ryokan with limited rooms so just book it if you get the chance and you won’t regre

Liked:Amazing stay in an authentic ryokan! We loved everything about our stay and was just what we were after on our way between cities. It was easy to find, just a short walk up the street from train station. Staff were exceptionally nice from the minute we arrived and helped us through the language barrier. There were 3 onsens to choose from (gender segregated of course), plus a private rooftop one but we didn’t feel the need to book this. My wife and I tried all 3 and felt so good afterwards. We pre-booked the dinner and it was truly amazing. No short of about 20 different items were served from hot pot to sashimi, vegetables, tempura, fish, fruit etc etc It was set in what felt like a 5 star restaurant underneath the hotel and very intimate. We also had the breakfast which was great, tasty and filling but the dinner was absolutely next level so we can’t recommend more highly adding that to your stay. Room and bed were comfortable, clean and well equipped. In the morning we checked out (after another onsen), were able to leave our luggage and talk a short 10min walk to a couple of nice waterfalls. This stay was one of the biggest highlights of our 2 week trip and left us rejuvenated for the second week.
Disliked:Nothing. But handy to google onsen etiquette before using them, or there’s also some instructions once you’re inside.

via Nuitee

Claire

Couple · Aug 2026

10
Liked:The food and the staff are incredible! We told them it was our honeymoon and they gave us a dessert with a little sign that said “happy honeymoon”. It was so sweet and so thoughtful and I wish I had more time there!

via Nuitee

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