Hakone · JP

Hotel Zagakukan

Name: Hotel Zagakukan
Address: Yumoto 642-1, Hakone, 250-0311
Telephone: +81 465-24-3636
Rating: 9.1

9.1

Exceptional845 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 05:00 PM · Until 01:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hakone, JP

Conveniently Located Luxury Hotel in Hakone Yumoto Onsen District

Luxurious Accommodations

Indulge in comfort with well-equipped rooms featuring modern amenities like a kettle, private bathroom with bidet, free toiletries, and a hairdryer. Enjoy air conditioning, a safety deposit box, and a flat-screen TV for a relaxing stay.

Exceptional Services

Experience top-notch hospitality with a 24-hour front desk and convenient luggage storage facilities. The non-smoking property ensures a pleasant environment for all guests. Just 600 meters from Hakone-Yumoto Station, travel convenience is at your doorstep.

Explore Nearby Attractions

Discover Hakone's charm with attractions like the Hakone Open-Air Museum just a short distance away. Conveniently situated near key landmarks, including Tsurugaoka Hachimangu Shrine and Shuzen-ji Temple, Hotel Zagakukan offers the perfect base for your Hakone adventure.

Book your stay at Hotel Zagakukan now to experience luxury and convenience in Hakone!

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Location

How to Find Us

Yumoto 642-1

Hakone · JP

+81 465-24-3636

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Hakone · JP

Hotel Zagakukan

9.1

Exceptional845 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 05:00 PM · Until 01:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hakone, JP

Conveniently Located Luxury Hotel in Hakone Yumoto Onsen District

Luxurious Accommodations

Exceptional Services

Explore Nearby Attractions

Book your stay at Hotel Zagakukan now to experience luxury and convenience in Hakone!

Loading rooms and rates...

Guest Reviews

What Guests Say

9.1

Exceptional

845 reviews

Highlights

+Beautiful location
+Exceptional service

Could Improve

–Late check-in time
–Dark corridors on the third floor

Cleanliness8.3

Generally clean with some mentions of exceptional cleanliness; standard for hotel tier.

Service9.8

Very friendly staff and attentive service as per several reviews.

Location9.3

Excellent location close to transport links and dining options.

Room Quality9.3

Rooms are spacious, comfortable, with good amenities.

Amenities9.3

Wide range of amenities provided, including private onsens and bathrobes.

Value for Money8.3

Considered slightly pricy by some, but overall good value for the experience.

Food and Beverage8.8

No specific mentions but standard quality for meals typical of this hotel tier.

Overall Experience9.3

Most reviews reflect satisfaction and a willingness to return.

Norman W

Solo Traveller · Sep 2026

Liked:The hot bath on the rooftop is comfortable and private. The location is excellent and convenient.

Disliked:The bath was not too clean. The corridors are dark. The room rice is too high without any meal offering. The breakfast, which cost 2200 Yen, was pathetic for its price.

via Nuitee

Paula

Solo Traveller · Sep 2026

Liked:Lovely bed and rekaxing bath. So quiet amd yet handy to transport hub.

Disliked:Nothing. It waa great.

via Nuitee

Jenny

Couple · Sep 2026

While the place was very clean and modern we wouldn’t stay due to no windows or natural lighting and the darkness of the

Liked:The private onsen was nice but felt prison like as you couldn’t see the beautiful scenery as walls were so high

Disliked:No windows was a definite no go for us as it felt very claustrophobic Place is so dark and feels like a dungeon

via Nuitee

Rajiv

Couple · Aug 2026

Appalling Hotel Experience – Misleadingly Presented and Grossly Overpriced

Liked:Absolutely nothing. Very Bad Hotel, would not recommend this hotel to anyone. Please stay away, there are much better hotels in Hakone!

Disliked:An Appalling Hotel Experience – Misleadingly Presented and Grossly Overpriced The hotel’s high rating and presentation on Booking.com are, in our experience, extremely misleading. We cannot understand how this property has received such favourable ratings or how it can reasonably be described as meeting the standards expected of a four-star hotel. The significant difference between the online representation and the reality raises serious concerns about whether the property and its facilities have been adequately reviewed. We arrived exhausted at approximately 3:30 p.m. after travelling, only to be told that check-in was strictly at 5:00 p.m. This was particularly unacceptable because we had contacted the hotel one week before our arrival, informed them that we would arrive at approximately 3:00 p.m., and received confirmation that a room would be allocated to us. Although the room appeared to be ready, the staff refused to allow us to check in and showed virtually no understanding, flexibility or basic courtesy. The hotel provided no suitable facilities for guests waiting to check in. There were no guest toilets, nowhere to freshen up and no tea, coffee, water or other refreshments available. The so-called reception consisted of a very small, makeshift room, and the desk was left unattended unless guests rang a bell. This fell far below the level of service reasonably expected from a four-star hotel. When we were finally given access to our room, we were shocked by its condition and size. The room was extremely cramped and had no window, making it feel dark, oppressive and highly claustrophobic. The bed was pushed directly against the wall, meaning that the second guest had to climb across the bed simply to get in or out. The room bore no reasonable resemblance to the standard, comfort or quality that we had been led to expect. Overall, this was one of the most disappointing hotel experiences we have had. Given the price charged, the property was grossly overpr

via Nuitee

Location

How to Find Us

Yumoto 642-1

Hakone · JP

+81 465-24-3636

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.