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HESTA Hakone - GUEST HOUSE -

Hakone · JP

HESTA Hakone - GUEST HOUSE -

7.9
Very Good238 reviews
  1. Hotel Collection
  2. /Hotels in Hakone
  3. /HESTA Hakone - GUEST HOUSE -
WiFi availableFree WiFiParkingFree ParkingPrivate parkingLaundry

Check-in / Check-out

From 04:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hakone, JP

Geothermal Hot Springs Nearby

Experience the ultimate relaxation with access to numerous hot springs in the geothermal area surrounding the ryokan. Unwind and rejuvenate in the healing waters during your stay.

Convenient Location

Situated in the Sengokuhara Onsen district, our ryokan is just a stone's throw away from Togendai Station and Owakudani Valley, offering easy access to nearby attractions and transportation hubs.

Comfort and Connectivity

Enjoy modern amenities such as air conditioning, free private parking, and complimentary WiFi during your stay at HESTA Hakone - GUEST HOUSE -. Indulge in comfort and stay connected throughout your visit.

Book now for a memorable stay at HESTA Hakone - GUEST HOUSE - and immerse yourself in the beauty and tranquility of Hakone.

Loading rooms and rates...

Location

How to Find Us

Motohakone 159-205

Hakone · JP

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests under 20 years of age may only check-in with a parent or legal guardian or with legal guardian consent.This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. An accommodation tax per person, per night is not included in the price and must be paid at the property. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

238 reviews

Highlights

  • +Onsen facilities
  • +Spacious rooms
  • +Friendly staff

Could Improve

  • –Limited dining options
  • –Inconsistent service
  • –Cleanliness issues
Cleanliness7.4

Some reviews indicate cleanliness issues, particularly with shared areas.

Service7.8

Mixed sentiments; while some staff were friendly, others received negative feedback.

Location8.9

Conveniently located near natural attractions despite access challenges.

Room Quality8.3

Generally spacious and clean rooms, though some found issues with mattress quality.

Amenities8.3

Amenities like onsen and spacious parking are appreciated, although dining options are limited.

Value for Money7.8

Some value complaints due to service and food options; however, it's generally considered decent.

Food and Beverage6.9

Limited food options on-site contributed to negative experiences.

Overall Experience7.8

Mixed overall sentiment; several guests reported both enjoyable and frustrating aspects.

Brent

Extended Group · Jul 2026

10

Loved this place.

Liked:Great value and location

via Nuitee

András

Solo Traveller · May 2026

7
Liked:The traditional onsen was pleasant.
Disliked:It feels a bit like the place is starting to fall apart. The shared room was exactly what you’d expect for the price (I was prepared for the beds to creak), but on the very first day, a guest got stuck in the bathroom, and then I almost did too; in the other bathroom, which could be used as an alternative, the toilet seat is half-detached from the single toilet bowl. As for the staff, we met a generally nice older gentleman, who, however, was unable to be present near the front desk for most of the day.

via Nuitee

Paul

Extended Group · May 2026

7
Liked:The Onsen, in-room eating / seating area and nice walk to the lake.
Disliked:We thought that the beds were larger, based on the photos, so had to use the futons, which actually reasonably comfortable.

via Nuitee

KLAIRI

Solo Traveller · Apr 2026

10

Great hotel

Liked:Everything was perfect No complains at all My room japanese style with tatami was realy spacius. Supe clean very comfort bed pillows super nice the hot spring water. All perfect for me

via Nuitee

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