Hakone Kowakien Tenyu | Member Rates

Name: Hakone Kowakien Tenyu
Address: Ninotaira 1297, Hakone, 250-0407
Rating: 9.1

Hakone Kowakien Tenyu | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hakone, jp

Luxurious Japanese-Style Retreat

Breathtaking Views and Relaxing Baths

Indulge in traditional Japanese accommodations with tatami flooring and soak in the rejuvenating open-air hot springs bath made with Shigaraki pottery. Enjoy stunning views of Tonomine, Myojogatake, and Mount Asama while unwinding in this serene setting.

Exceptional Amenities and Dining Options

Experience ultimate comfort with air conditioning, a flat-screen TV, and complimentary bath amenities in every room. Treat yourself to a fusion of Japanese and Western cuisine at the on-site restaurant, and unwind with a drink at the bar or lounge. Don't miss the delicious breakfast buffet offered daily.

Convenient Location and Additional Services

Explore the nearby attractions with ease, thanks to the hotel's proximity to bus stops and shuttle services. Take advantage of the spa lounge, sauna, shared lounge, and gardens on-site. With free WiFi and a 24-hour front desk, your every need is catered to at Hakone Kowakien Tenyu.

Neighbourhood

What’s Nearby

Kowakidani Station

3 min walk

The nearest train station, offering convenient access to other areas of Hakone.

Soba Kihinkan

1 min walk

An upscale restaurant specializing in soba noodles, located very close to the hotel.

4.1

Teppanyaki / Shabu-shabu Geihinkan

1 min walk

Enjoy a refined dining experience with teppanyaki or shabu-shabu at this Japanese restaurant.

3.8

Okada Museum of Art

2 min drive

A museum showcasing Japanese, Chinese, and Korean art within a beautiful woodland setting.

4.3

Chisuji Falls

3 min drive

A small, picturesque waterfall with string-like lines of water, surrounded by leafy trails.

4.2

Yunessun Mio Mall

1 min walk

A shopping mall located within the Hakone Kowakien Yunessun complex, offering various shops.

3.5

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.1

Exceptional

3,028 reviews

Highlights

+Outstanding service
+Impressive onsen facilities
+Comfortable rooms
+Beautiful location

Could Improve

–High price point
–Limited vegetarian options

Cleanliness9.3

Very clean and well-maintained facilities.

Service9.8

Exceptional service from the staff; very courteous and attentive.

Location8.8

Beautiful location although a bit remote; transportation is needed.

Room Quality9.3

Large, comfortable rooms; well-decorated.

Amenities9.3

Excellent amenities including a tranquil onsen and a variety of dining options.

Value for Money8.3

High price point but generally worth it for the experience.

Food and Beverage8.8

Diverse options available; however, some meals may not be vegetarian-friendly.

Overall Experience9.3

An unforgettable experience with a perfect blend of comfort and relaxation.

Omar Ali Moosa

Couple · Jun 2026

Disliked:The dinner

via Nuitee

Vivianne

Family With Children · Jun 2026

disappointing

Disliked:My stay at Hakone Kowakien Tenyu was a major disappointment, especially considering the price of approximately €1,000 per night and the expectations that come with a five-star hotel. From the moment we arrived, it became clear that the reality did not match the way the hotel presents itself. The room felt outdated and did not meet the standard suggested by the hotel’s website and booking platforms. Our children slept on thin mattresses on the floor, and the quality of the bedding was disappointing. The pillows in particular were extremely uncomfortable and felt more like something you would expect in a budget accommodation rather than a luxury resort. In addition, the private outdoor bath was not sufficiently clean, and the hanging chair shown in the balcony photos was missing. As a result, the room did not live up to the expectations created by the hotel’s own promotional materials. During our stay, the room was not cleaned, and we did not receive fresh towels. Only afterwards were we informed that this service had to be requested separately. For a hotel in this price category, guests should be able to expect such basic services to be standard, or at the very least clearly communicated in advance. The buffet also fell far short of what one would expect from a luxury hotel. The quality did not match the price, and there was very little variation between the different evenings. What is presented as a culinary experience felt more like a standard hotel buffet, without any special focus on quality or variety. When we raised these concerns with the staff, our complaints were hardly taken seriously. Communication was difficult due to the limited level of English spoken, which made it challenging to properly discuss and resolve the issues. When we explained that the experience did not correspond with the advertised five-star standard, there was very little response. The most disappointing aspect, however, was the way the hotel handled our complaint.

via Nuitee

Tracy

Couple · Jun 2026

Aweful

Liked:Not much

Disliked:Staff very unhelpful especially manager on duty a man who was u friendly uncompromising tired rooms so old faculties. Breakfast to terrible infact it was so bad we left a day early and was not compensated in any way .Never again and i advise the same if you looking to go to Hakone don’t stay there

via Nuitee

Leon

Couple · Jun 2026

tired hotel that changed ownership and deteriorated

Liked:The Dinners were nice

Disliked:Breakfast terrible Onsen looked a little green to me Rooms were tired Manager Manoj was unsympathetic and refused to refund our money for a night when we decided to leave

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Kowakidani Station, 3 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hakone Kowakien Tenyu

LowHigh

High Carbon

No specific sustainability information is publicly available for this property. [Note: Practices reported but not independently verified.]

Use of lumber grown in Kanagawa Prefecture for the front counter, cedar decorative pillars in the lobby, and louver fixtures

Reusing decorative blocks from the former Hakone Kowakien Hotel as artwork behind the front desk

Uniforms made from eco-friendly materials, such as plant-derived yarn and recycled plastic bottles

Sommelier aprons made using eco-friendly materials, such as coffee beans

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Ninotaira 1297

Hakone · jp

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When the booking includes only breakfast and you would like to add diner, please inform the property by 15:00 on that day. Contact details can be found on the booking confirmation. Please notify the property in advance if guests plan to bring children who will sleep on existing futon beds. Adult rates are applicable to children 6 years and older. Dinner is served at 17:30 for guests with a half board plan. When booking a half board plan, please contact the property directly for details regarding dinner.Guests must check in by 20:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.1

Exceptional

3,028 reviews

Highlights

+Outstanding service
+Impressive onsen facilities
+Comfortable rooms
+Beautiful location

Could Improve

–High price point
–Limited vegetarian options

Cleanliness9.3

Very clean and well-maintained facilities.

Service9.8

Exceptional service from the staff; very courteous and attentive.

Location8.8

Beautiful location although a bit remote; transportation is needed.

Room Quality9.3

Large, comfortable rooms; well-decorated.

Amenities9.3

Excellent amenities including a tranquil onsen and a variety of dining options.

Value for Money8.3

High price point but generally worth it for the experience.

Food and Beverage8.8

Diverse options available; however, some meals may not be vegetarian-friendly.

Overall Experience9.3

An unforgettable experience with a perfect blend of comfort and relaxation.

Omar Ali Moosa

Couple · Jun 2026

Disliked:The dinner

via Nuitee

Vivianne

Family With Children · Jun 2026

disappointing

via Nuitee

Tracy

Couple · Jun 2026

Aweful

Liked:Not much

via Nuitee

Leon

Couple · Jun 2026

tired hotel that changed ownership and deteriorated

Liked:The Dinners were nice

Disliked:Breakfast terrible Onsen looked a little green to me Rooms were tired Manager Manoj was unsympathetic and refused to refund our money for a night when we decided to leave

via Nuitee