Crowne Plaza Today Gurugram by IHG

Multiple guests praise very clean rooms; a few reports of smoke smell in a room lower the score slightly.

Staff repeatedly described as pleasant, courteous and helpful (specific praise for managers and named staff), though there are isolated reports of rudeness, long check-in waits and a booking cancellation incident.

Location is noted positively in reviews and contributes to enjoyable stays for many guests.

Rooms are generally described as large and comfortable, but serious issues (broken AC/poor ventilation causing health concerns), a hard bed comment and occasional smoke odor reduce this score.

Amenities like modern washlets and a generous breakfast/dinner buffet are praised; a complaint about the fitness center and one-off operational issues are noted.

Standard quality for this hotel tier.

Food receives consistently strong praise — described as delicious, with excellent breakfast and dinner buffet experiences.

Many guests call their stays excellent or exemplary and highlight friendly staff and good food; a few significant negative events (booking cancellation, AC/ventilation incident) temper but do not dominate the overall sentiment.