Gros Islet · LC

Bay Gardens Hotel

Name: Bay Gardens Hotel
Address: Castries P.O. Box 1892, St Lucia, Gros Islet
Rating: 7.5

7.5

Very Good615 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Gros Islet, LC

Tropical Getaway at Bay Gardens Hotel

Luxurious Amenities: Enjoy 2 outdoor pools, free Wi-Fi, and rooms with balconies or terraces at Bay Gardens Hotel. Indulge in delicious dining options at the on-site restaurant and unwind at the pool-side Cinnamon Bar.

Relaxation and Entertainment: Pamper yourself at the luxurious spa at Bay Gardens Beach Resort and Spa, with a complimentary shuttle included. Join the weekly Manager's Cocktail party for complimentary rum punch, snacks, and live entertainment.

Convenient Location: Located in Rodney Bay, with a free shuttle to Reduit Beach and just a short drive from the airport, Bay Gardens Hotel offers convenience and comfort. Experience the best of St. Lucia at this tropical paradise.

Book your stay at Bay Gardens Hotel now for an unforgettable getaway!

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Location

How to Find Us

Castries P.O. Box 1892, St Lucia

Gros Islet · LC

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. A deposit may be required at the property.

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Gros Islet · LC

Bay Gardens Hotel

7.5

Very Good615 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Gros Islet, LC

Tropical Getaway at Bay Gardens Hotel

Book your stay at Bay Gardens Hotel now for an unforgettable getaway!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.5

Very Good

615 reviews

Highlights

+Great location (close to sea and shopping)
+Friendly, polite and helpful staff
+Clean/relaxing pool area and on-site entertainment (karaoke)
+Some guests reported good breakfasts
+Staff member(s) able to resolve booking/room mix-ups quickly

Could Improve

–Hot water issues and at least one report of brown water
–Slow front desk response and long waits for requests (towels, breakfast service)
–Noise from main road and bar; poor sound insulation for some rooms
–Small or unexpectedly small rooms and some maintenance problems
–Limited bathroom amenities and a very small gym

Cleanliness6.0

Mixed cleanliness reports: pool described as clean but an instance of brown water and plumbing issues was reported, lowering confidence in consistency.

Service8.5

Staff are frequently praised as friendly and helpful; several guests called out good, polite service and a staff member by name. However, there are repeated complaints about slow responses (long waits for towels, slow front desk, delays resolving hot water issues).

Location9.5

Location repeatedly praised (close to sea, shopping, well placed). Major strength for many guests, though proximity to the main road/bar caused noise for some rooms.

Room Quality6.0

Multiple complaints about room size, noise (road and bar), light leaking through door-top glass, AC odor, missing extractor fan and some maintenance issues—room quality is inconsistent and often a pain point.

Amenities8.0

Pools and on-site entertainment (e.g., karaoke) are highlights and create a pleasant atmosphere. Downsides include a very small gym and limited bathroom amenities in some rooms.

Value for Money7.5

Not widely discussed explicitly; assigned target overall rating. Given the mix of strong location/amenities and some service/room problems, this represents a neutral value assessment.

Food and Beverage7.5

Mixed feedback on breakfast: some guests found it delicious, others found it disappointing and noted slow/disorganized service and occasional long waits for replenishment.

Overall Experience7.0

Overall mixed experience: several guests loved the location, pools and friendly staff, while others encountered significant problems (hot/brown water, slow service, noise, maintenance) that lowered their stay quality.

Brandon

Solo Traveller · Oct 2026

Liked:The location and the hotel was nice

Disliked:It had cats

via Nuitee

Sharlene

Family With Children · Aug 2026

It was a great stay. Great room, amazing staff, perfect location. I will definitely stay again!

Liked:I enjoyed the comfortable room and the food was amazing. The location was perfect. The property was clean and beautiful and all the staff were very welcoming.

Disliked:The slow service of the restaurant servers.

via Nuitee

Jackie

Couple · Aug 2026

The hotel was exactly the way it was showed cased in the booking and that along made my stay comfort

Liked:I got a bit of the culture food when it came to breakfast it was not limited to only the traditional egs

Disliked:I really don't have any complaints

via Nuitee

Magella

Solo Traveller · Jun 2026

I always enjoy my time at the hotel. I will not trade it for any other.

Liked:I did not stay for the breakfast but from my past experience it very delicious.

via Nuitee

Location

How to Find Us

Castries P.O. Box 1892, St Lucia

Gros Islet · LC

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.