Name: JW Marriott Grand Rapids
Address: 235 Louis Street Northwest, Grand Rapids, MI 49503
Telephone: +1 616-242-1500
Rating: 9

JW Marriott Grand Rapids | Member Rates | Dyme

WiFi availableParkingPrivate parkingRestaurantSwimming poolIndoor pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Grand Rapids, us

Luxurious Accommodation

Experience chic furnishings and elegant marble bathrooms in each room, along with modern amenities like cable TV and an iPod docking station. Room service is just a call away for your convenience.

Dining Excellence

Savor French-inspired cuisine at Margaux, our on-site restaurant, serving daily for breakfast and dinner. Enjoy a variety of refreshing beverages and snacks at Starbucks located right within the hotel.

Convenient Location and Services

Located in downtown Grand Rapids, our hotel offers an indoor swimming pool, fitness center, and a hotel bar for your relaxation. With Gerald R Ford Airport just a 15-minute drive away, and valet and public parking options available, your stay with us is made hassle-free.

Book now for an unforgettable stay at JW Marriott Grand Rapids!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

332 reviews

Highlights

+Great location
+Premium amenities

Could Improve

–Service inconsistencies
–Cleaning schedule surprises

Cleanliness8.5

Room cleanliness was acknowledged positively, but some issues with upkeep were mentioned.

Service8.4

Mixed sentiments; staff was helpful but there were complaints about the front desk greeting and service speed.

Location9.5

Convenient and prime location with positive remarks about its accessibility.

Room Quality8.9

Rooms were described as clean and modern with luxurious touches, though some had issues with comfort.

Amenities9.4

Facilities such as the fitness room and bar were positively highlighted.

Value for Money9.4

Given the high-quality offerings, it was noted as an excellent value for a premium hotel.

Food and Beverage9.0

Breakfast received positive feedback though no specific negatives were mentioned.

Overall Experience8.9

General satisfaction was expressed despite minor service issues.

Noah

Couple · Aug 2026

Relaxing getaway and very comfortable bed

Liked:Drinks from the bar and desserts were delicious. The staff at the front desk as well as in the restaurant were very kind and welcoming.

Disliked:Maybe offer a plastic / disposable tray for people who want to take food and beverages to their room- to give them something to carry it on. I struggled carrying two plates and two drinks with nothing to put them on from the restaurant up to the 17th floor and down the hall.

via Nuitee

staceykR647YF

Couples · Aug 2026

I was very impressed

Liked:We had an amazing stay at the Grand Rapids location. The hotel was very nicely kept and all the staff were very welcoming and professional. I want to compliment one employee in particular who we felt went over and beyond her job responsibilities. She took charge and instead of deligating she was actually doing everything. I was even more impressed to find out she was the general manager. Jas Staten is any companies ideal employee. She displayed professionalism, character and commitment well beyond expectation. You could tell she not only enjoyed her job but truly cared and it showed. The staff even commented on how much they loved working for and with her. JW you hit the jack pot with hiring Jas and I hope you know how valuable of an employee she is to the Marriott family.

via tripadvisor

ryansox

Family · Jul 2026

Great property with a little room to improve

Liked:WOW, we loved our stay. The last time we visited was in 2020 where the hotel had bare minimum staffing and service wasn't the greatest. Great to see how things have changed. Arriving and self parking was very easy. The only downside is if you need an EV charger they are padlocked and you have to Valet + pay a surcharge. We opted not to but it is an inconvenience nonetheless. Check in was fast and great. We arrived at 1pm and got early check in, which helped with our family staying in multiple rooms. We went to the pool which was a decent sized indoor pool, good for laps but only about 3 foot 10 inches at its deepest. No hot tub but the eucalyptus steam room and infrared sauna room made up for it. Restaurant opens up too late, had a huge line at 5pm with tons of people trying to dine before the busy night. We enjoyed the service and food. We didn't get a chance to go to the club lounge for dinner or dessert since we opted for the restaurant for a quick meal before we ran to our show. Noise levels at this hotel are a little loud at night with lots of events going on. If noise is something you care about, inquire about it at check in to potential get a quieter room. Rooms are great sized, modern, and love the bathroom. The Club Lounge is on the top floor and is really tiny, which can get packed real quick. We arrived right at 7am for breakfast, to find that the staff didn't quite have everything set up and ready to go. I wish the staff were given more time to set up so food can be ready at 7am, which is already a little late compared to other properties. Food didn't end up being ready till closer to 7:15am and with the crowds it made a quick early morning meal a bit stressful. I know JW's don't provide breakfast as a welcome gift but I wish maybe they would offer breakfast in the restaurant in lieu of club lounge access to help with crowds and late setup times. Overall we loved the property and were so excited we were in the area to return. We will absolutely be back, and we look forward to trying the club lounge and restaurant again!

via tripadvisor

ronaldn802

Business · Jul 2026

Great Property But Be Ready for Noise

Liked:What a great property! Lovely setting, stylish hotel, attentive service, modern rooms, some with great views of the river. Very diverse breakfast buffet and an active concierge lounge that is staffed and stocked. My only issue was needing to sleep and it was difficult. Early evening (8-11 pm or so), a concert was going on at a relatively new public amphitheater downtown and down river. But apparently the sounds travels easily and in tact across the waters to make it present to river-facing rooms in the hotel. The front desk offered to send up ear plugs, but if this is problem, better sound proofing and thicker paned or multi-paned windows are needed in those rooms. The offer of ear plugs is hardly a solution. To make it worse, a trio of drummers began playing on the Blue Bridge at 1:30 AM. The front desk called the police, but it took them until about 2:15am to get it shut down. All in all, not much quality sleeping time. While the drumming is clearly an issue beyond the hotel's immediate purview, staff seems to know about these noise problems. Absent a window fix, the least they could do is alert guests to the possibility and invite them to request a room that is not liable to be noisy. In fact, they alerted me via formal written letter to lock upgrades happening during my stay, but noise is clearly a bigger issue.

via tripadvisor

Location

How to Find Us

235 Louis Street Northwest

Grand Rapids · us

+1 616-242-1500

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Along with self-parking, the property offers valet parking for $29.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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