Name: Fajardo Inn
Address: 52 Parcelas Beltran, Puerto Real, Fajardo, 00740, Fajardo, 00740
Telephone: +1 787-860-6000
Rating: 7.8

Free WiFiFree self parkingWheelchair-accessible on-site restaurantBilliards or pool tablePool sun loungersWheelchair-accessible pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Elevator, Fitness facilities, Gift shops or newsstand, Conference space, Golfing nearby, Snorkeling nearby

Location

Fajardo, PR

Luxurious Amenities

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. This upscale hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining and Entertainment

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Event Spaces and Convenience

Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Planning an event in Fajardo? This hotel has 5990 square feet (556 square meters) of space consisting of conference space and 3 meeting rooms. Free self-parking is available onsite.

Whether for business or pleasure, book your stay at Fajardo Inn for an unforgettable experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

7.8

Very Good

192 reviews

Highlights

+Beautiful property
+Friendly staff

Could Improve

–Mold in the room
–Rude management
–Overpriced dining options

Cleanliness5.7

The presence of mold and a filthy mattress indicated serious cleanliness issues.

Service9.6

The staff were friendly, but management was rude and unprofessional.

Location10.0

Location is far from good areas but is close to the rainforest.

Room Quality9.1

Room was clean and comfortable, but issues with accessibility and security were present.

Amenities7.6

Misleading amenities were reported, and the pool bar was closed.

Value for Money6.6

Overpriced for the quality of the stay.

Food and Beverage7.2

The open restaurant served low-quality food and was overpriced.

Overall Experience6.6

Multiple issues regarding cleanliness, service, and amenities ruined the stay.

johneS6699QE

Couples · Jan 2026

Horrible hotel and service

Liked:Should be no stars! Sort the reviews by lowest and see how many 1 stars they got with details. I can't even understand how they stay open? I know they are getting government money for military travelers. I've reported this place to the IG as fraud, waste, and abuse. So outdated and everything closed or broken. Management is extremely rude. The one particular, female manager wouldn't give her name but threatened to call the police on us if my wife didn't stop recording the interaction the last night. I booked room through Trivago. Receptionist gave us a lesser room because they are supposedly completely full. They blamed Trivago for booking a double room instead of a standard. They charged me extra taxes that they say are resort fees. Resort is laughable. We saw 4 people in the larger pool. No one in the other pool. Pool bar CLOSED. Substandard electrical work at the pool bar (see pictures). If you want pool towels you have to go all the way to the front desk. The railings in the pool are rusty and ugly. There's trash in the rocks lining the pool exterior. The weeds around the pool could stand to be trimmed. If I hadn't already paid the reservation through Trivago (whom I also distrust as they offer no help after calling and several emails) I would have left. The room is also unimpressive. TV signal is bad so the picture is fuzzy. The AC is loud. Sink and shower missing drain covers. Looks like mold on ceiling tiles. No water, no coffee, no clock. Nothing open. The management here fought me at every step. They wouldn't provide that nasty manager's name either. Wouldn't trust them. Ever again!

via tripadvisor

726andreav

Couples · Dec 2025

Terrible “Out of Service” Hotel

Liked:Terrible “Out of Service Hotel.” Poor service at the front desk. Room with no coffee machine or hair dryer. Out of service elevator and ice machine, DO NOT STAY here. A Motel 6 is better than this place! Worst hotel we have ever stayed at.

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31trann

Friends Getaway · Aug 2025

Mold, Filthy Mattress, and Rude Manager – Worst Hotel Stay Ever!!

Liked:During our stay at the Fajardo Inn (May 3–6, 2025) we discovered mold inside both nightstands (see photos). I have asthma and coughed throughout the trip, once I saw the mold, I understood why. This is a serious HEALTH HAZARD that no hotel should expose guests to. Once we saw the mold, we checked the bed more carefully and were horrified to find the mattress stained yellow with hairs on it. It was absolutely disgusting and made it clear that cleanliness is not a priority here. The problems didn’t stop there. Our door key constantly stopped working, forcing us to walk a full 10 minutes each way to the front desk to get replacements, sometimes even in the middle of the night. This was both exhausting and unsafe. The Wi-Fi did not work, there was no hair dryer, no instructions for the safe, and the lighting was unpleasant. Amenities were misleading: the pool bar was closed, and the only open restaurant was overpriced and served very low-quality food. Also, you’ll be eaten alive by the amount of mosquitoes in this place. At the pool, staff searched our bags and told us we could not bring in our own water or anything at all. They even refused to let our friends bring water for their baby. The only way to have water was to buy it from the front desk that you have to walk around and up the hill. Never in my life have I been told I could not bring water to a pool. In the Puerto Rico heat, this is not just unreasonable, it is dangerous. On the day before checkout, loud construction started right outside our room with no warning. It completely ruined our day when we were trying to relax. When we tried to get help, we were lied to repeatedly about where the manager was, and when I finally reached the acting manager by phone, she was dismissive and then hung up on me. On our last day, we spoke directly with the manager, Mary Bell Lopez. She was rude and unprofessional, told us that since we booked through a third party it was not her problem, and then walked away without apologizing for the mold, the mattress, or anything else. Later, when Chase Travel (our booking platform) called multiple times for a refund, the hotel denied it and refused to answer their phones. Between the mold, filthy mattress, broken keys, unsafe pool policies, construction noise, dishonest staff, and refusal to take accountability (especially by manager Mary Bell Lopez), this place is nothing short of a SCAM. We left feeling unsafe, disrespected, and cheated. For over $200 a night, this was outrageous. I strongly urge travelers: avoid this hotel at all costs. Puerto Rico has far better, safer, and more honest places to stay.

via tripadvisor

meaganh366

Family · Jun 2025

Calm vacay with Kids

Liked:The hotel was nice, the pool was very nice, but there is no swim up bar, although you can see it is not listed as an amenity, there are pictures of it, it is not in use. The room was affordable and nice for the size and group I had. The staff were very nice. It was just underwhelming. We had 5 kids with us ages 9-12 and they loved it, I just really wish there was a bar!

via tripadvisor

Location

How to Find Us

52 Parcelas Beltran, Puerto Real, Fajardo, 00740

Fajardo · PR

+1 787-860-6000

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.