Hotel Paso Del Norte, Autograph Collection

Mixed signals: several guests praised overall cleanliness, but multiple reports of a filthy/cloudy pool, dirty hallways and hard-water stains in bathrooms lowered the score.

Generally very positive: staff repeatedly described as attentive, friendly and helpful (valet, registration, bar staff, housekeeping). Some isolated operational lapses (long waits for rooms, understaffed moments) noted but service impressions remain strong.

Consistently praised: convenient to activities, museums and border; many mentions of excellent rooftop views and proximity to restaurants/attractions.

Rooms described as modern, spacious, quiet with very comfortable beds and good views. Minor issues mentioned (missing trash bags, occasional bathroom water stains) but overall room quality is high.

Strong amenities like rooftop/dome bar and complimentary champagne noted, but pool issues (cloudy, limited lounge chairs) and lack of outdoor dog area for pet owners reduced the score.

Noted concerns about pricing and perceived mismatch between cost and service (comments about being overcharged, double charges, and feeling services didn’t match prices) drove this below the target rating.

Mixed but generally positive: some meals and restaurants praised (Sabor), complimentary champagne appreciated; a few complaints about a steak served cooler than expected and off-tasting bottled/lobby water.

Majority of stays described as excellent or wonderful with many repeat guests and intentions to return; isolated operational and value-related negatives temper an otherwise very positive overall experience.