Name: Crowne Plaza Festival City by IHG
Address: Dubai Festival City, Dubai, Dubai
Telephone: +971 4 701 2222
Rating: 9.6

Free WiFiWheelchair accessible parkingFree self parkingFree valet parkingWheelchair-accessible van parkingBicycle parking available

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Golfing nearby

Location

Dubai, AE

Luxurious Spa Services Pamper yourself with a visit to the spa offering massages, body treatments, and facials. Recreational Amenities Enjoy a health club, outdoor pool, and spa tub. Fine Dining and Entertainment Dine at the poolside restaurant, Zaytoun, offering Mediterranean cuisine, or enjoy drinks at the bar/lounge. Book your stay at Crowne Plaza Festival City, an IHG Hotel, where luxury meets convenience and relaxation.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.6

Exceptional

236 reviews

Highlights

+Excellent service
+Great food options

Cleanliness9.3

Room service was noted as great and rooms kept exceptionally clean.

Service10.0

Mr. Kumar at concierge and several mentions of kind and helpful staff throughout.

Location9.8

Very close to the airport, metro, and connecting mall, with great access to local amenities.

Room Quality9.3

Rooms were spacious, comfortable, and with great views.

Amenities9.3

Shared pool deck area and direct access to the mall added value.

Value for Money9.3

Overall quality of service and amenities suggests good value for the stay.

Food and Beverage9.8

Great variety at the buffet and excellent food options noted.

Overall Experience9.9

Overall great experiences shared by multiple reviewers indicating satisfaction.

Go16091466441

Couples · Mar 2026

Two Stays - one Trip!

Liked:Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP.

via tripadvisor

H2594UXwilliams

Solo Travel · Mar 2026

Unbeatable Staff and Hotel Location

Liked:I stayed at the Dubai Festival City Crowne Plaza during Feb/March 2026 and really a fabulous hotel, location and staff. View from my room was looking across the Dubai Creek towards the Mohammed bin Rashid Library and downtown Dubai so a view I never got tired of seeing. The Crowne Plaza location attached to the Festival City Mall was also very convenient and gave many great options for shopping, restaurants and coffee cafe’s. Also the Belgium Cafe was attached to the Crowne Plaza and, I think, was the best place in Dubai to enjoy a nightly drink out on the patio and the staff there was the best 👏. Really the staff throughout the Crowne Plaza was superb in every regard….from the efficient front desk staff that made check-in/check-out very smooth to housecleaning that always took great care of the room to the Zaytoun restaurant staff who’s friendly nature and service and delicious food always made the morning breakfasts and evening Iftar’s a highlight of the day. I unfortunately do not remember all the names of the outstanding staff at Crowne Plaze, Belgium Cafe and Zaytoun’s restaurant but for the breakfast staff Haider, Yoon and Peter were the one’s that predominately handled my table so I would like to recognize them. Location and convenience make the Festival City Crowne Plaza a great place to stay but the Crowne Plaza/Belgium Cafe/Zaytoun staff is the reason this will always be my hotel of choice when I am in Dubai.

via tripadvisor

Tuckerton

Family · Mar 2026

High Quality Crowne Plaza Hotel

Liked:A stay enjoyed during a time of crisis. From the warm welcome to the wonderful view of Dubai Creek, this is a Crowne Plaza of note. Rooms are well maintained and very comfortable with little touches that help make your stay comfortable. There is easy access to Festival City Shopping Centre and the Abra to take you across the Creek to join Dubai Metro. All the staff were charming, helpful and doing their very best to make their guests comfortable at a challenging time.

via tripadvisor

sharontatendag

Family · Mar 2026

Wonderful experience at Crowne Plaza Dubai Festival City

Liked:I had an absolutely wonderful stay at this hotel! From the moment I arrived, everything was welcoming, clean, and beautifully maintained. The rooms were comfortable and well-equipped, and the overall atmosphere made it easy to relax and truly enjoy my time there. A special thank you to Shanika, who was our waitress during our stay. She was exceptionally nice, warm, and attentive. Her friendly personality and genuine care made every meal a pleasure. Shanika went above and beyond to make sure we were comfortable and had everything we needed. It’s rare to come across someone who brings such positive energy and professionalism to their work. I highly recommend this hotel, and I truly hope Shanika receives recognition for her outstanding service. I’ll definitely be returning!

via tripadvisor

Location

How to Find Us

Dubai Festival City, Dubai

Dubai · AE

+971 4 701 2222

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 7:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
A car is recommended for transportation to and from this property.
Contactless check-out is available.
A deposit may be required at the property.

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