Grand Seas by Exploria Resorts, MOD Collection by Sonesta

Multiple guests reported serious issues (stained sheets, crumbs, couches soaked in cleaning product) despite some rooms described as clean — overall cleanliness is a clear weakness.

Mixed reports: several mentions of friendly, helpful staff and rapid responses (e.g., bedding changed quickly), but also complaints of rude restaurant/front-desk interactions and slow follow-up on issues. Overall service leans positive given frequent praise and some prompt responses.

Consistently praised: oceanfront, steps from the beach, great views, daily dolphin sightings and easy access to beach and fireworks viewing — location is a major strength.

Rooms described as beautiful, updated kitchens/bathrooms and comfortable beds; some units lacked cooking essentials and one report of a non-working refrigerator — generally high quality with occasional maintenance/supply lapses.

Strong amenity offering: two pools, indoor pool/hot tub, jacuzzi and pool deck; some downside from limited tiki/bar hours and pool deck closures during storms, but amenities are otherwise appealing.

Standard quality for this hotel tier.

Several complaints: tiki/bar open only limited hours and multiple reports of rude restaurant staff — F&B service and availability are notable negatives.

Overall stays skew positive (great location, views, amenities, many satisfied guests) but tempered by serious cleanliness incidents and some service/F&B lapses; net experience remains good.