Name: TownePlace Suites Colorado Springs
Address: 4760 Centennial Boulevard, Colorado Springs, CO 80919
Telephone: +1 719-594-4447
Rating: 8.4

WiFi availableParkingFree ParkingSwimming poolOutdoor poolOutdoor pool - seasonal

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Colorado Springs, us

Suite Living with a View

Convenient Amenities for a Comfortable Stay

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Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.4

Excellent

235 reviews

Highlights

+Friendly staff
+Great location
+Good amenities

Could Improve

–Dirty rooms
–Uncomfortable bed
–Maintenance issues

Cleanliness6.8

Several reviews mentioned dirtiness, including trash left from previous guests and unclean rooms.

Service9.3

Most guests found the staff friendly and helpful, with positive comments about their service.

Location9.3

Multiple guests praised the location for being close to attractions and easy to navigate.

Room Quality7.8

Mixed reviews about room quality, with some mentioning issues like mildew and being rundown.

Amenities8.3

Amenities such as the outdoor pool and breakfast were positively noted, though some issues were reported.

Value for Money8.8

General sentiment reflects reasonable pricing for the stay, despite some problems.

Food and Beverage7.8

Breakfast options were appreciated, but some guests found it lacking in variety.

Overall Experience8.8

Overall feedback shows a mix of positive experiences and significant complaints.

Mariano

Couple · Aug 2026

Liked:Clean and comfortable. Friendly staff in the breakfast room. Not luxurious but functional. Value for money

Disliked:Not that friendly staff in reception at evening time

via Nuitee

Vacation8675301

Family · Jun 2026

THIS IS NOT A MARRIOTT

Liked:DO NOT DO THIS! THIS IS NOT A MARRIOTT LEVEL PROPERTY!!! This must have been an old apartment complex that was slapped with a Marriott label. This was terrible! Pulling up it looks nice but there is not a sign one that says anything about Marriot on it. There is only a black square sign that says welcome. I wasn't sure if I was in the right place or not. I walked into a wood panel dingy area that had tiny rooms with a make shift office. I was pretty uncomfortable. They could not find my reservation. Then once found, they kept telling me that my digital card on file did not work. I had no idea what she was talking about as I do not use digital credit cards. After some time, she realized that she still had the wrong person's reservation. They are not on the Marriott app's system because this place is old and outdated so there is no digital key to your room. The parking lot is small and there was no place to unload the car at the front of the converted hotel. The elevator is small so only 3 people and luggage can go in at a time. The room is dirty. This place needs an overhaul, with a deep clean, repainting and fixing their plumbing. The beds had hair in them. The bathroom sink is cracked. The sink would not drain after brushing teeth. The toilet was clogged. The tub drain would not stay up so the tub would not drain. The furniture and cabinets are dated and gross. This looked like an 80's property that has had nothing done to it. We called to let them know the toilet was clogged and they said to come and get the plunger and do it yourself because they could not leave the front desk and there was no one else around. There were no paper cups. No dishwashing soap. No extra towels as asked for a family of 6. This place is filthy, old and had zero signs of being a Marriott. I cant believe that Marriott would even allow this place in this condition to be on their website to make a reservation for. Im not a Marriott member, but the location to the park was the reason that I booked this. This will have me never using a Marriott again in my life.

via tripadvisor

Inspire00312737717

Couples · May 2026

Avoid TownePlace Suites by Marriott Colorado Springs Garden of the Gods at all costs.

Liked:I am a Platinum Marriott Bonvoy member, and honestly, after this experience, I don’t even feel like staying at any Marriott property again. I had a confirmed reservation (I’ve attached the confirmation email), but when I arrived at around 10:30 PM, the front desk staff told me they couldn’t find my booking. Instead of helping, I was told it was my responsibility to contact support. No effort, no empathy, nothing. I called Marriott support and waited about 15 minutes just to get connected. The representative was completely unhelpful, talking about irrelevant things and wasting time. After another 15 minutes, he simply said he can't find booking and couldn’t help. Extremely unprofessional. When I went back to the hotel around 11–11:15 PM, the manager just said the hotel was full and told me to call support again. No accountability, no solution, just passing the problem around. I was literally left stranded late at night and had to spend time finding a different hotel and making a new booking. This is completely unacceptable, especially for a loyal Marriott customer. Worst experience ever. Do NOT stay here.

via tripadvisor

dobbins

Family With Children · Apr 2026

Liked:Everything

Disliked:Nothing

via Nuitee

Location

How to Find Us

4760 Centennial Boulevard

Colorado Springs · us

+1 719-594-4447

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

235 reviews

Highlights

+Friendly staff
+Great location
+Good amenities

Could Improve

–Dirty rooms
–Uncomfortable bed
–Maintenance issues

Cleanliness6.8

Several reviews mentioned dirtiness, including trash left from previous guests and unclean rooms.

Service9.3

Most guests found the staff friendly and helpful, with positive comments about their service.

Location9.3

Multiple guests praised the location for being close to attractions and easy to navigate.

Room Quality7.8

Mixed reviews about room quality, with some mentioning issues like mildew and being rundown.

Amenities8.3

Amenities such as the outdoor pool and breakfast were positively noted, though some issues were reported.

Value for Money8.8

General sentiment reflects reasonable pricing for the stay, despite some problems.

Food and Beverage7.8

Breakfast options were appreciated, but some guests found it lacking in variety.

Overall Experience8.8

Overall feedback shows a mix of positive experiences and significant complaints.

Mariano

Couple · Aug 2026

Liked:Clean and comfortable. Friendly staff in the breakfast room. Not luxurious but functional. Value for money

Disliked:Not that friendly staff in reception at evening time

via Nuitee

Vacation8675301

Family · Jun 2026

THIS IS NOT A MARRIOTT

via tripadvisor

Inspire00312737717

Couples · May 2026

Avoid TownePlace Suites by Marriott Colorado Springs Garden of the Gods at all costs.

via tripadvisor

dobbins

Family With Children · Apr 2026

Liked:Everything

Disliked:Nothing

via Nuitee