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Shangri-La Colombo

Colombo · LK

Shangri-La Colombo

9.4
Exceptional2,240 reviews
  1. Hotel Collection
  2. /Hotels in Colombo
  3. /Shangri-La Colombo
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Colombo, LK

Luxurious Accommodations with Stunning Views

Shangri-La Colombo offers a luxurious stay in the heart of the city, with guestrooms featuring breathtaking views of the Indian Ocean, Beira Lake, or the cityscape.

Gourmet Dining and Entertainment

Indulge in a culinary journey at the hotel's innovative restaurants and bars, from savoring tasty steaks and seafood grills at Capital Bar & Grill to experiencing authentic Chinese cuisine at Shang Palace.

Relaxation and Wellness

Unwind at Chi, The Spa with holistic therapies, stay fit at the Health Club with top-notch equipment and trainers, and enjoy daily buffet meals at Central Restaurant.

Experience luxury, dining, and relaxation at Shangri-La Colombo - your ultimate destination in the city.

Loading rooms and rates...

Location

How to Find Us

1 Galle Face, Colombo 02

Colombo · LK

+94 117 888 288

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Children under the age of 6 years can enjoy meals at no extra cost in all day dinning when accompanied by a paying adult. Children between 6 and 11 years also enjoy a 50% discount on meals. Children of and above 12 years are considered as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

2,240 reviews

Highlights

  • +Excellent service
  • +Great location
  • +Variety in food

Could Improve

  • –Cleanliness issues
  • –Slow check-in
  • –Small room sizes
Cleanliness8.3

Several reviews mentioned issues with room cleanliness and odors.

Service10.0

Overall positive comments on the staff's responsiveness and service quality.

Location9.7

Conveniently situated with easy access to shopping and city attractions.

Room Quality8.8

Commentary on small room sizes indicates room quality is decent but not exceptional.

Amenities9.7

Positive feedback on hotel amenities, including pools and dining options.

Value for Money9.3

Reports of high prices but implies value due to quality service and amenities.

Food and Beverage9.7

Review highlights impressive food varieties and quality.

Overall Experience9.8

Mixed experiences but overall a positive experience with notable service.

Mooza

Couple · Sep 2026

10

One of the best hotels I stayed in during this trip

Liked:Everything from the breakfast to the location
Disliked:Nothing

via Nuitee

Dr. Bhupal Suryavanshi

Solo Traveller · Sep 2026

7

Needs to be reviewed the mattresses as it's an health issue

Liked:Breakfast layout
Disliked:Basic mattress not healthy....my wife developed neck pain and back muscle spasm after sleeping on the mattress and has to take medications for relief.

via Nuitee

Yahya

Extended Group · Sep 2026

4

Property was great, stay away from the Shang palace

Liked:Property is great, clean, comfortable, modern and what you would expect for a metropolitan hotel.
Disliked:Staff are poorly trained. Particularly in the Shang Palace restaurant. Had a group of 9 dining. Half of our table received food, finished food before other half had received meal. This was a booking at 9:30pm. First half of our table left after eating at 10:30pm, rest didn’t receive dinner until 11pm which was closing time for the restaurant. Staff seemed completely unbothered that half our party had left the table before we had even received our food and that we waited 1hr 30 to receive our meals. Then when time to sign for the bill, waiter stood uncomfortably close as I was signing to see if a tip was left. No apology or reduction on bill for the worst meal we encountered in 20 days in Sri Lanka. This ruined the experience entirely.

via Nuitee

Hamish

Couple · Sep 2026

7

The hotel is nice just the reception needs more staff

Liked:The location is good. Mall attached to it
Disliked:They dont have enough people at the reception and we have to wait for check.they should keep more people at the reception oso tired visitors should not have to wait in que

via Nuitee

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