Name: Cinnamon Lakeside Colombo
Address: 115, C. A. Gardiner Mawatha, Colombo, 02, Colombo, 02
Telephone: 94-11-2491000
Rating: 8.6

Cinnamon Lakeside Colombo | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingFree valet parkingFree long-term parkingWheelchair-accessible van parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Meeting rooms, Full-service spa, Fitness facilities, Express check-out, Electric car charging station, Comprehensive recycling policy

Location

Colombo, LK

Experience the ultimate retreat at Cinnamon Lakeside Colombo, where luxury meets comfort in the heart of the city.

Spa and Recreation

Pamper yourself at our spa with soothing massages, invigorating body treatments, and rejuvenating facials. For those seeking adventure, dive into our outdoor pool, enjoy a game of tennis, or dance the night away at the vibrant nightclub.

Dining Delights

Savour international cuisine at The Dining Room or enjoy 24-hour room service in the comfort of your room. With five distinct bars and lounges, including a poolside bar, your dining experience will always be unforgettable.

Event and Business Facilities

Cinnamon Lakeside features a state-of-the-art conference center, perfect for meetings or special events. With complimentary internet access and limo services, every business need is met seamlessly.

Don't wait! Book your stay at Cinnamon Lakeside Colombo to experience luxurious comfort and unmatched amenities.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

241 reviews

Highlights

+Location
+Pool Area

Could Improve

–Cleanliness Issues
–Inconsistent Service

Cleanliness6.7

Comments indicate cleanliness issues, including slow room service and crowded breakfast areas.

Service9.7

Some staff provided excellent service, especially a waiter mentioned positively.

Location9.7

The hotel is centrally located in Colombo, making it convenient for guests.

Room Quality9.1

Upgrade to an executive room was very satisfactory.

Amenities9.2

Amenities like the pool are highlighted positively.

Value for Money8.1

Value for money is affected by cleanliness issues and inconsistent service.

Food and Beverage7.7

The buffet experience was poor, affecting overall satisfaction.

Overall Experience8.7

Overall experience impacted by some negative aspects but with good staff and location.

Discover209300

Family · Apr 2026

Cinnamon Lakeside Colombo

Liked:Naveen is a most welcoming doorman, makes everyone feel welcome and enhances the experience. I hope you get to meet him

via tripadvisor

Malindu_Lankan

Couples · Apr 2026

Extremely Unprofessional Experience That Ruined Our Dream Wedding

Liked:Our wedding at Cinnamon Lakeside was meant to be one of the most special days of our lives. Sadly, due to extremely poor coordination and unprofessional behavior from the assigned banquet sales executive, it turned into one of the most stressful and disappointing experiences we’ve ever had. My wife and I planned this wedding with so much effort, especially since I live in Canada and had to coordinate everything remotely. We chose this hotel because it holds personal value to me, I t’s where I started my career in hospitality. That made this experience even more upsetting. From the very beginning, the banquet coordinator assigned to us, Daham Wijayatunga was highly unprofessional. Communication was extremely poor. Messages and calls were ignored for days, sometimes completely unanswered. There was no sense of urgency, no friendliness, and no willingness to cooperate. As someone who has over 15 years of experience in the hospitality industry, I can confidently say this was far below acceptable standards. Whenever my wife met him in person with vendors, he was dismissive and uncooperative. Almost every request was met with resistance. Even our vendors struggled to work with him due to his attitude. One of the most critical issues was the table arrangement. We submitted our finalized guest list well in advance and repeatedly requested the table allocation so we could inform our guests. Despite multiple follow-ups, he failed to provide it until the day before the wedding, and only after we pressured him. Even worse, on the wedding day morning, the entire table setup was incorrect. The banquet operations team confirmed that they had not received the correct arrangement from him. With only hours left before guests arrived, my friends and wedding planner had to manually rearrange the entire setup. This is absolutely unacceptable for a professional venue. After the wedding, the situation became even worse. Our refundable deposit was not processed within the promised time. There was zero communication from Daham. I had to personally follow up multiple times over two months. He claimed the delay was due to the accounts department, but when I contacted them directly, they confirmed that he had not even submitted the necessary documents. This clearly shows a lack of accountability and honesty, as he attempted to shift blame to another department. This entire experience was incredibly frustrating and disappointing. A wedding is a once-in-a-lifetime event, and due to his negligence, unnecessary stress was added to what should have been a joyful occasion. I would not recommend working with this coordinator under any circumstances. If you are planning a wedding at Cinnamon Lakeside Colombo, I strongly advise you to request a different coordinator. This was, without a doubt, the most unprofessional experience I have ever had in hospitality and it deeply affected our dream day.

via tripadvisor

51shar

Friends Getaway · Apr 2026

Best five star, best management, lovely place, best service Mohammed Rizwan he is recommended everything very delicious.

Liked:Lovely place, beautiful garden, biggest delicious buffet, fantastic friendly service Mohammed Rizwan

via tripadvisor

960briano

Friends Getaway · Apr 2026

Totally different from the rest of our other Hotels in Sri Lanka not in a good way

Liked:Had to pay in cash or card for any extras at the hotel. Or leave a deposit at the desk. All they had to do was ask for Credit Card at check in. I was also asked to pay for a bottle of wine which I had already paid for in the hotel. When I told them this they stonewalled me despite me telling them that I was unable to book anything up to my room and had paid cash or card for everything else during my 2 night stay. I would not recommend this Hotel. The saving grace for my 2 stars was the quality of the food and most of the staff in the restaurant. We were travelling in a group of 5 but were told twice by staff in the restaurant that we could not be accomodated at a table for 5, 2nd time I had to ask for the Manager who at first said no until I pressed for that

via tripadvisor

Location

How to Find Us

115, C. A. Gardiner Mawatha, Colombo, 02

Colombo · LK

94-11-2491000

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 6:00 AM to 9:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li><li>Parking height restrictions apply. </li> </ul>

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Guest Reviews

What Guests Say

8.6

Excellent

241 reviews

Highlights

+Location
+Pool Area

Could Improve

–Cleanliness Issues
–Inconsistent Service

Cleanliness6.7

Comments indicate cleanliness issues, including slow room service and crowded breakfast areas.

Service9.7

Some staff provided excellent service, especially a waiter mentioned positively.

Location9.7

The hotel is centrally located in Colombo, making it convenient for guests.

Room Quality9.1

Upgrade to an executive room was very satisfactory.

Amenities9.2

Amenities like the pool are highlighted positively.

Value for Money8.1

Value for money is affected by cleanliness issues and inconsistent service.

Food and Beverage7.7

The buffet experience was poor, affecting overall satisfaction.

Overall Experience8.7

Overall experience impacted by some negative aspects but with good staff and location.

Discover209300

Family · Apr 2026

Cinnamon Lakeside Colombo

Liked:Naveen is a most welcoming doorman, makes everyone feel welcome and enhances the experience. I hope you get to meet him

via tripadvisor

Malindu_Lankan

Couples · Apr 2026

Extremely Unprofessional Experience That Ruined Our Dream Wedding

via tripadvisor

51shar

Friends Getaway · Apr 2026

Best five star, best management, lovely place, best service Mohammed Rizwan he is recommended everything very delicious.

Liked:Lovely place, beautiful garden, biggest delicious buffet, fantastic friendly service Mohammed Rizwan

via tripadvisor

960briano

Friends Getaway · Apr 2026

Totally different from the rest of our other Hotels in Sri Lanka not in a good way

via tripadvisor