The Ritz-Carlton, Cleveland | Member Rates

Name: The Ritz-Carlton, Cleveland
Address: 1515 West Third Street, Cleveland, OH 44113
Rating: 9

The Ritz-Carlton, Cleveland | Member Rates | Dyme

Paid WiFiParkingSelf parking (surcharge)RestaurantConcierge serviceElectric bicycle charging station

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Cleveland, us

Walkability

Walk

Bike

Prime Location in Cleveland City Centre

Situated within a mile of iconic landmarks like the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, and Progressive Field, The Ritz-Carlton in Cleveland offers the perfect blend of convenience and luxury.

Luxurious Room Amenities

Guests can indulge in the comfort of a flat-screen cable TV, a well-equipped desk with built-in power outlets, and complimentary WiFi during their stay at The Ritz-Carlton, Cleveland.

Top-Notch Facilities

With an on-site fitness center, a fine dining restaurant, and versatile meeting spaces, this hotel caters to the needs of both leisure and business travelers.

Experience the epitome of luxury and convenience at The Ritz-Carlton, Cleveland. Book your stay now to elevate your travel experience.

Neighbourhood

What’s Nearby

Tower City–Public Square Station

0.1 miles

The central hub for Cleveland's RTA Rapid Transit system, offering connections to all Red, Blue, Green, and Waterfront lines, directly connected to The Ritz-Carlton.

Blue Point Grille

0.5 miles

A premier seafood restaurant in Cleveland's Historic Warehouse District, renowned for its fresh, high-quality seafood flown in daily and elegant dining experience.

Great Lakes Science Center

0.8 miles

An interactive science museum featuring hundreds of hands-on exhibits, including the NASA Glenn Visitor Center, making STEM come alive for all ages.

4.4

Rock & Roll Hall of Fame

1.0 mile

An iconic museum celebrating the history of rock and roll music through engaging exhibits, legendary artifacts, and interactive experiences.

4.7

Tower City Center

0.1 miles

A large shopping, dining, and entertainment complex housed in a historic landmark building, directly connected to The Ritz-Carlton, Cleveland.

3.8

Masthead Brewing Company

0.7 miles

A modern brewery in a historic building, celebrated for its award-winning craft beers, Neapolitan-style wood-fired pizzas, and vibrant taproom atmosphere.

4.1

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

162 reviews

Highlights

+Comfortable beds
+Nice location near event venues

Could Improve

–Poor service at the restaurant
–High prices not justified by quality

Cleanliness8.8

The ambiance mentioned was poor and indicative of poor training, reflecting negatively on cleanliness.

Service9.3

Service was inconsistent with issues in the restaurant and during check-in, but they attended to noise complaints.

Location9.8

The location was described as nice and convenient for events.

Room Quality9.3

The beds were comfy and the marble bathtub was a nice touch.

Amenities9.3

Amenities were a mix of expectations versus reality, particularly regarding the breakfast inclusion.

Value for Money8.3

Overall value was perceived as low considering the high price and service issues.

Food and Beverage8.3

Food was only average and the dining experience was poor, with service issues affecting dining satisfaction.

Overall Experience8.8

Overall experience was disappointing in terms of expectations versus reality for a luxury hotel.

davidoW3493UF

Solo Travel · Apr 2026

Repeated Stays, Repeated Disappointments

Liked:I have stayed at this property several times, and it continues to fall short more often than it delivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an “app glitch,” which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.

via tripadvisor

N1734NIgiuseppinad

Business · Feb 2026

Rosa from f&b is WONDERFUL!

Liked:Rosa from the conference room was incredibly sweet and accommodating. She made the entire experience smooth and pleasant truly a pleasure to work with!

via tripadvisor

MamaNikita

Family · Dec 2025

Not worth the price

Liked:I was in town recently for an NFL game with my son. I'd never stayed at a Ritz Carlton so I thought I'd really treat us since it was his Christmas present. Aside from the nice touch welcome macarons, the one gingerbread elevator (they only shelled out for one of them?) and the nice smell in the lobby, that really was where the luxury ended. Oh, and the bathtub was marble, so that was a nice touch. The beds were comfy, the location was nice. But none of that really justified the price. And for any other commoner who thinks you're getting a deal by doing the room with the breakfast, it's not a "breakfast included," just a $50 meal credit. If you think that $50 will cover an omelet and a breakfast burrito, you are sadly mistaken. I only went with this plan because I figured on game day we would eat at the hotel restaurant to save time. We arrived downstairs at 9:45 to a half empty dining room, and after being asked "do you have reservations," was told that there were no tables available until after the game. I could do room service, so I ended up paying $100 for an omelet, a breakfast burrito and some coffee ( only $50 after our credit!). I was really disappointed that nobody told us when we checked in that we would need reservations for breakfast, especially since it was quite obvious we were there for an NFL game when we checked in. This made our morning a lot more stressful, wondering how long the food would take to get to the room (it was relatively fast, which also goes to show the kitchen wasn't overworked and busy). We also had an incident on Saturday night where someone on our floor was playing their music really loud, very late. We turned on the TV to try to drown it out, fell asleep, but when I woke at 1 AM and turned the TV off it was still going on. I called the front desk and asked them to find the offending room. They offered me some ear plugs, but I don't spend over $600 a night to have to sleep with earplugs. They did attend to the matter, and the person turned their music off, but it was a little shocking to me that people would blast music at a Ritz Carlton. Overall, I guess I just had a different idea of what the name brand meant. I got it out of my system and will be content to spend half the price to stay at a Marriott or Hilton next time.

via tripadvisor

D7411ZPdennisf

Family · Dec 2025

This restaurant pretends to know what good food and service is

Liked:Upon arriving at the ritz Cleveland restaurant for their Christmas dinner, dec. 25 my wife and I waited 5 minutes at the host desk to be acknowledged by staff. When we were seated at our table I asked for martini with blue cheese olives from our server, Julia.. drink was delivered without the blue cheese olives. I told server after she set drink down and she said they were out of blue cheese olives. I mean, How long does it take to make a blue cheese olive?Evidently, more than the staff was willing take to ensure a reasonable dining experience. This was just the start of a bad experience. Server said she would soon be providing us with bread plates. They never came. Ambience was poor throughout the meal. Servers crashed dishes loudly on bus station trays after clearing tables indicative of poor training in supposedly a fine dining experience. Timing of the dining experience was erratic- restaurant was not busy but we had to wait inconsistent time frames between courses. Food was average at best for this special high priced Christmas meal. Server had asked our names earlier in the meal but in wishing us good night at the end of the mail, referred to me with an incorrect first name, which happened to be the name of my wife’s first husband. All in all a bad dining experience with a poorly trained staff.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Tower City–Public Square Station, 0.1 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at The Ritz-Carlton, Cleveland

LowHigh

High Carbon

The Ritz-Carlton, Cleveland implements several operational practices aimed at sustainability, including the use of LED lighting, water-efficient showers, and an electric car charging station. The property also benefits from Marriott International's brand-wide sustainability initiatives, such as the 'Serve 360' platform and goals for reducing carbon emissions, water, and waste. [Note: Practices reported but not independently verified.]

No single-use plastic stirrers, LED lighting, Double-glazing on all windows, Water-efficient showers, Electric car charging station

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

1515 West Third Street

Cleveland · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

162 reviews

Highlights

+Comfortable beds
+Nice location near event venues

Could Improve

–Poor service at the restaurant
–High prices not justified by quality

Cleanliness8.8

The ambiance mentioned was poor and indicative of poor training, reflecting negatively on cleanliness.

Service9.3

Service was inconsistent with issues in the restaurant and during check-in, but they attended to noise complaints.

Location9.8

The location was described as nice and convenient for events.

Room Quality9.3

The beds were comfy and the marble bathtub was a nice touch.

Amenities9.3

Amenities were a mix of expectations versus reality, particularly regarding the breakfast inclusion.

Value for Money8.3

Overall value was perceived as low considering the high price and service issues.

Food and Beverage8.3

Food was only average and the dining experience was poor, with service issues affecting dining satisfaction.

Overall Experience8.8

Overall experience was disappointing in terms of expectations versus reality for a luxury hotel.

davidoW3493UF

Solo Travel · Apr 2026

Repeated Stays, Repeated Disappointments

via tripadvisor

N1734NIgiuseppinad

Business · Feb 2026

Rosa from f&b is WONDERFUL!

Liked:Rosa from the conference room was incredibly sweet and accommodating. She made the entire experience smooth and pleasant truly a pleasure to work with!

via tripadvisor

MamaNikita

Family · Dec 2025

Not worth the price

via tripadvisor

D7411ZPdennisf

Family · Dec 2025

This restaurant pretends to know what good food and service is

via tripadvisor