Cleveland Marriott Downtown at Key Tower | Member Rates

Name: Cleveland Marriott Downtown at Key Tower
Address: 1360 West Mall Drive, Cleveland, OH 44114
Rating: 8.6

Cleveland Marriott Downtown at Key Tower | Member Rates | Dyme

WiFi availablePaid WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Cleveland, us

Walkability

Walk

Bike

Luxurious Accommodations

Experience the epitome of luxury at Cleveland Marriott Downtown at Key Tower, where every room is equipped with a flat-screen cable TV, marble bathrooms with rainfall shower heads, and a cozy seating area.

Dining and Entertainment

Indulge in a culinary delight at Greatroom Restaurant while catching your favorite sporting events on flat-screen plasma TVs. Enjoy a wide selection of cocktails and casual dining options in a vibrant atmosphere.

Convenient Location and Facilities

Conveniently located in downtown Cleveland, our hotel is just steps away from major attractions like Cleveland Convention Center, Rocket Mortgage Field House, and the Rock & Roll Hall of Fame. With 17,918 sq. ft. of versatile meeting and event space, free WiFi in public areas, and a fitness center, we cater to all your needs.

Book now to experience unparalleled luxury and convenience at Cleveland Marriott Downtown at Key Tower.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

486 reviews

Highlights

+Beautiful facility
+Great service
+Delicious food
+Convenient location

Could Improve

–Bathroom cleanliness issues
–Some rooms dated

Cleanliness8.1

One guest mentioned that bathroom shelves were not clean.

Service9.2

Multiple reviews praised the staff for being top-notch and going above and beyond.

Location9.1

Guests appreciated the hotel's downtown location, within walking distance of attractions.

Room Quality8.0

Rooms are spacious and quiet, but some were noted as a bit dated.

Amenities8.6

Amenities like the fitness facility and member's lounge received positive mentions.

Value for Money8.6

Overall good value for the quality and experience provided.

Food and Beverage8.8

Breakfast and restaurant services were highlighted as delicious and enjoyable.

Overall Experience8.5

General sentiment from reviews indicates a highly satisfactory experience overall.

Lindsey

Family With Children · May 2026

Wonderful, would definitely stay again.

Liked:Excellent downtown location. Very easy walk to Rocket Arena and Progressive Field.

via Nuitee

ARUNRAJ

Extended Group · May 2026

Liked:The beautiful lounge and the great location is just amazing.

Disliked:The bed doesn’t seem to be queen size and it’s not very comfortable.

via Nuitee

canesfan66

Couples · May 2026

2 out of 5 stars s being nice.

Liked:The whole experience was a disaster. I understand the hotel could not control road closures due to the marathon. However, it took two phone calls to have someone guide me to the hotel. Upon arrival, no one offered to assist with the luggage. The person who checked us in was not very helpful. I felt I was being rushed through the check in process. I felt he was annoyed with questions about the hotel. The room had a weird smell to it. When we called down to request the car, there was no option in the room to call. I called the number on the ticket, and it rang to someone’s room. No one said you had to dial 9 then the number. The next day we left at 11 and returned at 5. Room was not cleaned and towels were not replaced. At this point I went downstairs and spoke to Miguel. I advised him WE have a problem. He was gracious enough to switch us to the governor’s suite for the night. It was appreciated. However the showers had no shampoo. Upon our return from dinner, no one was outside to take the car for the night. The BS answer was it is after a certain hour. To sum up, as Bonvoy members, this was the most unprofessional Marriot I have stayed. There is no chance I would stay at this location again. The best part of this hotel was Miguel at the front desk, if it was not for him, I would give the rating a one.

via tripadvisor

Cincymolar

Couples · May 2026

Marriott dropped the ball

Liked:Let me begin by saying that I love the Marriott brand. My wife and I are lifetime titanium elite. We traveled from Youngstown to see our Cincinnati Reds play the Cleveland Guardians. When I made the reservation I used one of my nightly upgrade awards to see if a king suite was available. Three days before the reservation date I received an email confirmation that I had indeed been upgraded. Great. We arrived at the hotel at 12:15 as the game started at 1:40. When we checked in we were told that our room wasn’t ready. No big deal as we didn’t expect it to be. We stored our bags with the bellman and went to the game. We left the game early as our Reds were getting killed and got back to the hotel at 3:30. Our room still wasn’t ready but they would get right on it. No problem we will go sit at the bar and have a drink. The front desk woman said she would bring the keys to us. Well we have our drink and now it is 4:15 (check in time is 4 PM). The front desk woman comes to tell us that our room still isn’t ready and she gives us two vouchers for complimentary appetizers at the bar. Thanks but no thanks as we have dinner scheduled at a very nice restaurant in an hour. So we sit at the bar and continue to wait and wait. Finally at 4:30 I went to the front desk and they tell me my room still isn’t ready. However they have decided to upgrade us to a Governor’s suite. Great. We receive our room keys and head to the suite. We enter the room and see a dining table and chairs. Nice but doesn’t really do anything for us. We proceed to the bedroom and the first thing we notice is a queen sized bed. Now I am 6 feet 4 inches tall and my wife is 5 feet 8 inches. This simply will not work which is why I booked a king suite in the first place. So at this point we head back down to the front desk and tell them just to cancel everything as we are not staying in a room with a queen bed. I wish you could have seen the look on the front desk peoples faces. I honestly think they thought there was a king bed in that room. So we got our car and drove home. My question is that if they treat their best customers this way, how do they treat regular customers? They totally ruined a nice evening for my wife and me.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Cleveland Marriott Downtown at Key Tower

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

1360 West Mall Drive

Cleveland · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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