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The Chester Grosvenor

Chester · GB

The Chester Grosvenor

8.8
Excellent7,152 reviews
  1. Hotel Collection
  2. /Hotels in Chester
  3. /The Chester Grosvenor
WiFi availableFree WiFiParkingRestaurantBarScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, 24-hour front desk, Restaurant

Location

Chester, GB

Walkability

Walk Score® by Redfin
94
Walk

Luxurious Accommodations

Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.

Culinary Excellence

Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.

Relaxation and Wellness

Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.

Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!

Loading rooms and rates...

The Neighbourhood

What’s Nearby

Getting around
  • Grosvenor Park Miniature Railway0.3 milesLight rail station
  • Chester0.6 milesTrain station
Markets & shops
  • Marks & Spencer0.1 milesDepartment store
Landmarks
  • Cathedral Church of Christ and the Blessed Virgin Mary0.1 milesCathedral
  • Roman Amphitheatre0.1 milesArchaeological site
  • Chester Castle0.4 milesCastle
  • Grosvenor Museum0.3 milesMuseum
Parks
  • Grosvenor Park0.2 milesPark
  • Cheshire Regiment Memorial Garden0.1 milesGarden

Straight-line distance from the hotel. Each place opens in Google Maps.

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Grosvenor Park Miniature Railway, 0.3 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at The Chester Grosvenor

LowHigh
Local grid: Medium carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Eastgate Street, Eastgate

Chester · GB

+44 1244 324024

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that the hotel will pre-authorise your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorised. Please note that payment must be from the original card used to make the booking. Car parking charges when using the Grosvenor Shopping Centre car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Why Dyme

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Guest Reviews

What Guests Say

8.8

Excellent

7,152 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Clean and comfortable rooms

Could Improve

  • –Issues with breakfast service
  • –Some rooms need maintenance
Cleanliness8.4

Some rooms looked tired and heating issues were noted.

Service9.3

Generally friendly staff, though some had rude encounters.

Location9.9

Excellent central location with easy access.

Room Quality8.3

Rooms were comfortable but some had maintenance issues.

Amenities8.9

Good amenities with nice spa products.

Value for Money8.3

De Luxe room felt costly and breakfast was an additional charge.

Food and Beverage7.9

Breakfast service was slow, with food quality issues raised.

Overall Experience9.3

Overall positive experience with a desire to return.

Pauline

Couple · Sep 2026

6

No fruit platter on arrival as discussed as a surprise. Room poor quality for money .

Liked:Great character good location
Disliked:Room poor for money considering this is a 5 star.

via Nuitee

ALISON

Solo Traveller · Sep 2026

10
Liked:The staff very attentive enjoyed the stay it was lovely

via Nuitee

Linda

Solo Traveller · Sep 2026

9

Lovely hotel, just one or two issues

Liked:Lovely rooms, comfy beds, nice towels and bedding, staff polite and friendly, most of the food
Disliked:The uneven floor in our room, the bathroom, hallway.and bedroom. At breakfast, ie continental breakfast, everything came at once - the coffee, cereals, fruit, yoghurt, pastries, pain au chocolate, croissants, and toast. Toast stone cold and rock solid by the time we got to that part.

via Nuitee

Claire

Couple · Sep 2026

8
Disliked:Asked for a wake up call but never got one and overslept.

via Nuitee

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