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Crowne Plaza Chester by IHG

Chester · GB

Crowne Plaza Chester by IHG

8.3
Excellent8,110 reviews
  1. Hotel Collection
  2. /Hotels in Chester
  3. /Crowne Plaza Chester by IHG
WiFi availableFree WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Chester, GB

Walkability

Walk Score® by Redfin
95
Walk

Luxurious Amenities

Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.

Elegant Accommodations

Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.

Convenient Location

Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.

Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.

Loading rooms and rates...

The Neighbourhood

What’s Nearby

Getting around
  • Grosvenor Park Miniature Railway0.6 milesLight rail station
  • Chester0.8 milesTrain station
Markets & shops
  • Marks & Spencer0.3 milesDepartment store
Landmarks
  • Cathedral Church of Christ and the Blessed Virgin Mary0.2 milesCathedral
  • Chester Castle0.4 milesCastle
  • Roman Amphitheatre0.4 milesArchaeological site
  • Grosvenor Museum0.3 milesMuseum
Parks
  • Grosvenor Park0.4 milesPark
  • Cheshire Regiment Memorial Garden0.2 milesGarden

Straight-line distance from the hotel. Each place opens in Google Maps.

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Grosvenor Park Miniature Railway, 0.6 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Crowne Plaza Chester by IHG

LowHigh
Local grid: Medium carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Trinity Street

Chester · GB

+44 1244 899988

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights. Please note that all Special Requests, including bed preference are subject to availability. Children aged up to 13 years sharing parents room are accommodated for free. There are no restrictions on times, for children to use the pool. When booking 6 rooms or more, different policies and additional supplements will apply. Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates. Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs. Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.3

Excellent

8,110 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Good breakfast

Could Improve

  • –Room cleanliness issues
  • –Dated furniture
  • –High price during stay
Cleanliness7.5

Room was not serviced, bathroom cleanliness could have been better.

Service9.0

The staff were friendly and helpful throughout the stay.

Location9.0

Perfect location for exploring the city and close to shops.

Room Quality8.0

Furniture felt dated in some reviews, but generally good.

Amenities8.0

Swimming pool was under maintenance, but room amenities were satisfactory.

Value for Money8.0

Some guests felt the hotel was expensive considering the overall experience.

Food and Beverage8.5

Breakfast was praised, but restaurant food received mixed feedback.

Overall Experience8.5

Overall enjoyable stay with minor issues.

simon

Couple · Oct 2026

7

Would stay here again

Liked:Very good choice for breakfast & the location of the hotel couldn't be any better!
Disliked:Saturday night a lot of noise from next room!

via Nuitee

Delo

Extended Group · Oct 2026

8
Liked:Location
Disliked:Shower

via Nuitee

Stella

Solo Traveller · Oct 2026

6

Four stars not warranted - housekeeping lets it down.

Liked:The location is perfect for exploring the centre of Chester. The bed was comfortable. Breakfast was good but see below.....
Disliked:We arrived 20 minutes early and the officious girl on reception said we couldn't check in early without paying for the privilege unless we were IHG members. After a long drive and getting lost trying to find the hotel, I was not impressed. She relented and gave us keys to room 139, which we entered at 2.50pm to find overflowing bins, detritus of other guests and an unmade bed. We returned to reception and after complaining, were moved to room 140. The bed was comfortable although the sheets seemed too small for it and were not tucked in at the sides. The easy chair was very old and uncomfortable - felt like the seat had broken. Lots of dust in the corners and edges of the carpet, which had several marks on it. Big cobweb hanging from the ceiling, which was removed next day. At the end of the second full day, we returned to the room to find one bath towel missing, no bin liner in the room bin, the bathroom bin not emptied and the sheets not changed (my partner had fallen asleep while eating the complimentary chocolate on the bed!). The shower gel dispenser was empty and was not refilled during our stay but I bring my own so couldn't be bothered to raise yet another issue. Another trip to reception resulted in the issues being resolved. The second day there was no orange juice at breakfast - a basic staple for a buffet. Overall, we enjoyed our trip to Chester but the hotel was let down by housekeeping errors and didn't seem like a 4* to us.

via Nuitee

Dave

Family With Children · Oct 2026

9

Excellent experience

Liked:Excellent staff, location, food and drink
Disliked:Bit over priced, a little cheaper would have made it an awesome weekend

via Nuitee

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