Name: Crowne Plaza Chester by IHG
Address: Trinity Street, Chester, CH1 2BD
Telephone: +44 1244 899988
Rating: 8.3

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Chester, gb

Luxurious Amenities

Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.

Elegant Accommodations

Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.

Convenient Location

Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.

Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.3

Excellent

8,110 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast

Could Improve

–Room cleanliness issues
–Dated furniture
–High price during stay

Cleanliness7.5

Room was not serviced, bathroom cleanliness could have been better.

Service9.0

The staff were friendly and helpful throughout the stay.

Location9.0

Perfect location for exploring the city and close to shops.

Room Quality8.0

Furniture felt dated in some reviews, but generally good.

Amenities8.0

Swimming pool was under maintenance, but room amenities were satisfactory.

Value for Money8.0

Some guests felt the hotel was expensive considering the overall experience.

Food and Beverage8.5

Breakfast was praised, but restaurant food received mixed feedback.

Overall Experience8.5

Overall enjoyable stay with minor issues.

david

Solo Traveller · Sep 2026

Fair accommodation looking tired

Liked:Good breakfast good tv and comfy bed

Disliked:Poor attention to detail. A ball of hair found in the both plug. For £120 a night the hotel is dated and the bathroom has no ventilation. There is no air con so glad we were not there in a heatwave

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GLYN

Couple · Sep 2026

Ok but rather dated and old fashioned

Liked:The bar reception area and breakfast room Quick lifts, great staff

Disliked:Bathroom, Dated hallway Dated rooms Car park charge ( double the price of public car park IN THE SAME BUILDING!)

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Julie

Couple · Sep 2026

Liked:Central Chester

Disliked:Nice restaurant but service was slow and much of the menu was not available £20 parking charge

via Nuitee

Michael

Solo Traveller · Sep 2026

Liked:Room

Disliked:Bed bedding , windows dont block any sound out wind howling through the gaps in them

via Nuitee

Location

How to Find Us

Trinity Street

Chester · gb

+44 1244 899988

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights. Please note that all Special Requests, including bed preference are subject to availability. Children aged up to 13 years sharing parents room are accommodated for free. There are no restrictions on times, for children to use the pool. When booking 6 rooms or more, different policies and additional supplements will apply. Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates. Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs. Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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