Name: Somerset Gaoxin Chengdu
Address: No. 188 Jirui 2nd Road Vanke Center, Gaoxin Tianfu 1st Street, Chengdu, 610091
Rating: 9.2

Somerset Gaoxin Chengdu | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingLaundry washed per local authority guidelinesConcierge service

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Chengdu, cn

Luxurious Amenities

Somerset Gaoxin Chengdu offers a range of luxurious amenities including a fitness centre, washing machine, indoor pool, and hot tub for guests to enjoy during their stay.

Family-Friendly Environment

With family rooms, a children's playground, and a variety of breakfast options including warm dishes and fresh pastries, this property is perfect for families looking for a comfortable and enjoyable stay.

Convenient Location

Located in the Wuhou district of Chengdu and close to the New International Convention & Exposition Center Chengdu Century City, Somerset Gaoxin Chengdu provides easy access to popular attractions such as Wuhou Memorial Temple and Tianfu Square.

Experience luxury and comfort at Somerset Gaoxin Chengdu. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

60 reviews

Highlights

+In-room washing machine
+Spacious rooms
+Affordable / good value
+Generous breakfast
+Helpful staff
+Good room facilities and room service options
+Comfortable rooms

Could Improve

–Broken bathroom door / poor room maintenance
–Front desk delays / failure to resolve issues
–Being moved to a worse room
–Privacy issues due to room layout

Cleanliness9.2

Standard quality for this hotel tier.

Service9.0

Mixed: multiple reviews call staff 'helpful' and 'very helpful', but one detailed complaint reports the front desk and maintenance failing to resolve a broken bathroom door and long delays.

Location9.2

Standard quality for this hotel tier.

Room Quality8.0

Mixed: guests praise spacious, comfortable rooms, but a serious issue was reported (broken bathroom door, privacy problems and being moved to a worse room), lowering the score.

Amenities9.8

Very positive: several guests highlight the in-room washing machine and good in-room facilities; laundry convenience is repeatedly praised.

Value for Money9.4

Positive: reviewers describe the price as affordable and good value, recommending the hotel for those seeking spacious rooms and convenient laundry at a reasonable rate.

Food and Beverage9.8

Very positive: breakfast is described as excellent/abundant in multiple reviews; room-included breakfast and flexible room service options are appreciated.

Overall Experience9.2

Mixed but generally positive: many guests report comfortable stays, good breakfast and helpful staff, though one strongly negative experience (poor handling of a broken bathroom door) notably affected overall sentiment.

Leong

Couple · Aug 2026

A good and pleasant stay for the price with breakfast.

Liked:Breakfast was good. Salad vegetables should be make dry not still very wet. Lady serving noodles should be in better mood. Dim Sum tray should be make more accessible. Otherwise is a good spread.

via Nuitee

Mariya

Family With Children · Jul 2026

I will never stay there again.

Liked:I like the fact that it had a washing machine in the room.

Disliked:This review will probably not come as a surprise to Somerset Chengdu. I’m pretty sure they’re expecting it. This was our second stay at this hotel. The first time was okay-ish. This time was a complete disaster. My son and I arrived in the late evening after a long day of traveling to what I consider the best city in the world. We checked in, walked into our room, and immediately noticed that the bathroom door was broken and wouldn’t close. Not exactly ideal, especially when you’re traveling with a teenager. I went downstairs to let the front desk know. They said someone would come take a look. About 10 minutes later, a maintenance worker showed up, confirmed the door was broken, and told us we’d be moved to another room. We were told to wait. So we waited. And waited. And waited. We sat there with all of our luggage unpacked until almost midnight, and nobody ever came. I finally went back downstairs. This time they told me they could move us, but it was to a better room, so once the bathroom door was fixed we’d have to move all of our stuff back to the original room. Seriously? I told them absolutely not. I’m not unpacking, packing everything back up, moving rooms, then doing it all over again because the hotel handed us a room with a broken bathroom door. I said we were perfectly willing to stay in the room if they fixed the door first thing the next morning. They assured me they would. Spoiler: they didn’t. Using the bathroom and shower became a ridiculous exercise in geometry. Because of the mirrors and the layout of the room, one person had to hide in the farthest corner of the room while the other used the bathroom just to have a tiny bit of privacy. The next morning we spent the entire day out. When we came back, I asked if the door had been repaired. The front desk told me the maintenance staff “didn’t have time.” Instead, they moved us to another room that was actually a bit worse than the one we had originally booked.

via Nuitee

Ramon Gary Blake

Solo Traveller · Apr 2026

Liked:Excellent breakfast, very helpful staff. Great to have options for room service that can adjusted to suit your needs eg not required on a particular day

via Nuitee

Ramon Gary Blake

Solo Traveller · Mar 2026

A good option

Liked:Facilities in the room. Helpful staff

via Nuitee

Location

How to Find Us

No. 188 Jirui 2nd Road Vanke Center, Gaoxin Tianfu 1st Street

Chengdu · cn

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All pets staying at this property must have up-to-date vaccinations. Please note that the property can only accommodate pets with a maximum weight of 19 kg or less. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

60 reviews

Highlights

+In-room washing machine
+Spacious rooms
+Affordable / good value
+Generous breakfast
+Helpful staff
+Good room facilities and room service options
+Comfortable rooms

Could Improve

–Broken bathroom door / poor room maintenance
–Front desk delays / failure to resolve issues
–Being moved to a worse room
–Privacy issues due to room layout

Cleanliness9.2

Standard quality for this hotel tier.

Service9.0

Mixed: multiple reviews call staff 'helpful' and 'very helpful', but one detailed complaint reports the front desk and maintenance failing to resolve a broken bathroom door and long delays.

Location9.2

Standard quality for this hotel tier.

Room Quality8.0

Mixed: guests praise spacious, comfortable rooms, but a serious issue was reported (broken bathroom door, privacy problems and being moved to a worse room), lowering the score.

Amenities9.8

Very positive: several guests highlight the in-room washing machine and good in-room facilities; laundry convenience is repeatedly praised.

Value for Money9.4

Positive: reviewers describe the price as affordable and good value, recommending the hotel for those seeking spacious rooms and convenient laundry at a reasonable rate.

Food and Beverage9.8

Very positive: breakfast is described as excellent/abundant in multiple reviews; room-included breakfast and flexible room service options are appreciated.

Overall Experience9.2

Leong

Couple · Aug 2026

A good and pleasant stay for the price with breakfast.

via Nuitee

Mariya

Family With Children · Jul 2026

I will never stay there again.

Liked:I like the fact that it had a washing machine in the room.

via Nuitee

Ramon Gary Blake

Solo Traveller · Apr 2026

Liked:Excellent breakfast, very helpful staff. Great to have options for room service that can adjusted to suit your needs eg not required on a particular day

via Nuitee

Ramon Gary Blake

Solo Traveller · Mar 2026

A good option

Liked:Facilities in the room. Helpful staff

via Nuitee