Name: SpringHill Suites by Marriott Charlotte City Center
Address: 311 East 5th Street, Charlotte, NC 28202
Telephone: +1 704-439-8100
Rating: 8.7

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Charlotte, us

Modern Amenities

Step into comfort and convenience at SpringHill Suites by Marriott Charlotte City Center. Enjoy our free bikes, fitness centre, and complimentary WiFi during your stay.

Central Location

Explore Charlotte's top attractions just steps away from our hotel. With Spectrum Center, NASCAR Hall of Fame, and the city centre within walking distance, you'll be at the heart of the action.

Nearby Attractions

Experience the vibrant culture of Charlotte with popular landmarks like Blumenthal Performing Arts Center, Mint Museum of Craft Design, and Bank of America Stadium just a stone's throw away.

Book your stay at SpringHill Suites by Marriott Charlotte City Center for a memorable and convenient trip to the Queen City.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.7

Excellent

2,037 reviews

Highlights

+Great location
+Responsive staff
+Clean rooms

Could Improve

–Noisy at times
–Mediocre breakfast
–Parking fees

Cleanliness8.1

Clean room. Bathrooms could be cleaner.

Service9.1

Responsive staff and professional service.

Location9.6

Excellent location for attending events at Spectrum Center.

Room Quality8.6

Well-appointed rooms with a good view.

Amenities8.6

Standard quality for this hotel tier.

Value for Money8.6

Good value for staying near popular venues.

Food and Beverage8.1

Breakfast was mediocre and typical bar food.

Overall Experience8.8

Overall a good experience with a few inconveniences.

Leslie

Extended Group · Sep 2026

Amazing location, ridiculous (hopefully a one-off?) check in process.

Liked:The hotel is nice and an amazing location for our occasion (a concert literally across the street).

Disliked:We arrived at check-in time, and there was a very long line of people. We did not end up getting checked into our room until three hours after check-in, and the staff did not communicate with the very long line of people what was going on/why there was such a delay (reportedly rooms were not cleaned on time, and the hotel was overbooked). Once we got checked in and into our room, it was great. But waiting three hours in the lobby with no idea if the hotel I'd booked far in advance was going to have a room for us...that was a nail biter.

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Reneka

Couple · Sep 2026

Liked:Location. Perfect for shows at the Spectrum.

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Britni

Solo Traveller · Sep 2026

Liked:Love the location. It was very close to Bank of America stadium for Chris Brown/Usher concert!!

Disliked:---

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Janet

Solo Traveller · Aug 2026

Never staying here again.

Liked:Nothing

Disliked:Train was right below room. Noisy and unable to sleep. No darkening curtains in room. Breakfast was terrible. $55 to park over night.

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Location

How to Find Us

311 East 5th Street

Charlotte · us

+1 704-439-8100

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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