Hilton Charlotte Airport Hotel

Multiple guests repeatedly praised cleanliness and spacious, neat rooms; a few isolated issues (damp sheet, stained pullout cover) were reported but overall cleanliness is consistently noted as a strong point.

Service is generally described as friendly, efficient and helpful (shuttle, warm staff), but there are notable lapses: poor emergency communication during an evacuation and at least one instance of slow/no response to a housekeeping request.

Location is frequently cited as convenient (close to airport, right off the highway) and parking is noted positively.

Rooms are described as spacious and comfortable and executive suites are liked, but there are several quality issues reported (AC/temperature control problems, TV not working, a bed with a hole, pullout bed problems).

Shuttle service and pool receive positive mentions and the property is perceived as well-appointed; some guests noted the pool was smaller than advertised and use of a lobby microwave was required once.

Value is generally acceptable given location and facilities, but some guests felt rates were high (complaints that breakfast should be complimentary and no compensation offered for room issues).

Breakfast is described as good by some, but there are multiple complaints about breakfast service (slow waiters, cold coffee) and at least one negative comment about restaurant food quality (burnt-tasting hamburger).

Most guests report a positive overall stay with many saying they'd return and describing the hotel as peaceful and welcoming; isolated service and room issues temper what is otherwise a strong overall impression.