Name: Embassy Suites Charlotte
Address: 4800 South Tryon Street, Charlotte, NC 28217
Rating: 8.1

Embassy Suites Charlotte | Member Rates | Dyme

WiFi availableFree WiFiParkingAccessible parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Charlotte, us

Convenient Location and Complimentary Shuttle Service

Located near Charlotte's main attractions and the airport, Embassy Suites Charlotte offers easy access to popular venues and provides free shuttle service for guests' convenience.

Comforts of Home and Thoughtful Amenities

Enjoy in-room refrigerators, microwaves, and a free daily cooked-to-order breakfast at the Charlotte Embassy Suites, ensuring a comfortable stay with all the conveniences of home.

Modern Business and Fitness Facilities

With a state-of-the-art business centre, free high-speed internet access, and a modern fitness centre, guests at Embassy Suites Charlotte can stay productive and fit during their stay.

Book your stay at Embassy Suites Charlotte for a seamless blend of comfort, convenience, and excellent service.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.1

Excellent

1,166 reviews

Highlights

+Hospitality
+Clean
+Helpful staff
+Good breakfast
+Complimentary drinks

Could Improve

–Cleanliness issues
–Service delays
–Maintenance problems
–Cold food

Cleanliness6.8

Numerous complaints about cleanliness issues including dirty rooms and unclean facilities.

Service8.3

Mixed reviews on service; initial check-in issues but some staff were described as friendly and helpful.

Location8.8

Standard quality for this hotel tier.

Room Quality7.8

Some rooms were not up to standard with maintenance issues reported.

Amenities8.3

Pool area enjoyable for kids; happy hour and complimentary drinks well received.

Value for Money7.3

Concerns about pricing versus quality of cleanliness and service.

Food and Beverage8.8

Breakfast described as phenomenal by some, though issues with temperature noted.

Overall Experience8.3

Some positive aspects but significant issues impacted overall satisfaction.

Felecia

Couple · Jul 2026

Comfortable but noisey with the construction

Liked:It was in a great location off the highway.

Disliked:Inside bathroom was a dirty washcloth under the sink area.

via Nuitee

301krissyw

Business · Jul 2026

Great service

Liked:John was excellent. He made me feel welcomed and valued!

via tripadvisor

Kathleen

Extended Group · Jul 2026

Loud and low quality where I had to pay big sum due to price gouging.

Liked:Driver to the airport was nice.

Disliked:Music playing loudly literally all night -- both by the hotel (bizarre to do that) and by partying hotel residents. Just insane, no way to get sleep. Plus, I only stayed here due to a flight delay, so I was gouged for almost $500 for a sub par room where I only would sleep four hours plus could not sleep due to the outrageous noise level.

via Nuitee

B2041KUjessicad

Friends Getaway · Jul 2026

Unclean/Rude Treatment-Do Not Recommend

Liked:Prior to arriving, I checked in through the Hilton app. As you know, guests are not issued a digital key until the room is marked as ready. We arrived at approximately 5:30 p.m. and entered the room using the digital key provided through the app, indicating that the room had been prepared for occupancy. Almost immediately, we noticed several cleanliness issues. There were short hairs inside the bathroom sink near the top of the bowl by the counter, and the countertop had a dried substance on it that could be felt when touched. Later, Hugo mentioned it may have been residue from the hotel's renovation, possibly glue, but it had clearly not been cleaned before our arrival. The bedroom was even more concerning. While the first bed appeared neatly made, there was a pubic hair on the top cover. After pulling back the bedding, we also found black debris or residue on the sheets. At that point, I contacted the front desk to report the condition of the room. Unfortunately, my interaction with Tonya made an already frustrating situation much worse. Rather than listening to my concerns, I felt as though I was being interrogated. She repeatedly questioned how long I had been in the room, how I had obtained a key, and why I would have entered if the room was supposedly not ready, even though the digital key is only issued after a room has been marked ready in the app. After placing me on hold for several minutes, she returned and stated, "I guess I'll send someone up there to clean whatever you say is wrong." That response came across as dismissive and implied that my concerns were not being taken seriously. I explained that we had dinner reservations at 7:30 p.m. and let her know that someone could service the room at any point even while we were away. We returned to the hotel around 11:30 p.m. expecting the issues to have been resolved. Instead, nothing had been touched, and no one had come to the room. At that point, I went back to the front desk, where Hugo assisted me. Since there was no housekeeping staff available that late in the evening, he first attempted to find us another room. When that wasn't possible, he personally came to our room, cleaned the bathroom sink and countertop, and he and I both changed the sheets to the bed. Hugo was professional, respectful, and genuinely committed to making the situation right. His actions reflected the level of hospitality I expected when I chose to stay at your hotel, and I hope his efforts are recognized. While I sincerely appreciate Hugo's exceptional customer service, his willingness to step in does not change the fact that we were given a room that should not have been considered ready for guests, that my concerns were handled unprofessionally by Tonya, and that the promised resolution never occurred while we were out. Spending part of our evening dealing with an unclean room and remaking the bed ourselves is not the experience anyone should have as a paying guest. The next day the GM Jennifer didn't both to acknowledge the concern and had Nia handle it. At first I thought Nia was genuinely concerned and committed to getting the resolution. She asked me to email her the photos I had and she would follow-up on compensation for the first night. She has ghosted me. Then when I checked out, Hugo said he would wait to do the final billing until he could speak with Nia and would email me the receipt. A few hours later, I got that email and I was charged the entire original cost. For $700 for 2 nights, my experience should NOT have happened. I would recommend not staying at this location. Past my experience, their AC system was down in the main hotel parts, they allowed 2 random men to enter rooms to "check the wifi" without warning their guests (they literally walked into our room after a brief tap on the door when we had the DND sign up and were getting dressed). The whole place minus Hugo needs a whole revamp.

via tripadvisor

Location

How to Find Us

4800 South Tryon Street

Charlotte · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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